Order and Billing Administrator

At bioLytical, we are passionate about what we do, committed to doing it well, and believe success is best achieved together. As our Order & Billing Administrator, you will be a key contributor to the customer experience, working closely with teams across the organization to support smooth and accurate business operations. If you are dependable, proactive, and enjoy building positive relationships in a fast-paced environment, you'll find an opportunity to grow alongside a team that values both performance and people.

HOW YOU WILL CONTRIBUTE

• Liaise with other departments: Sales & Marketing, Logistics, Regulatory, Customer Support, and IT to ensure sales transactions are recorded & processed efficiently & accurately from sales to collection.
• Create, validate and release sales orders ensure customer is in good standing to place order, items are available and approved (by Regulatory) to sell, and correctness of all details such as address, contact info, delivery date, shipping method and other special instructions; confirm dispatch status and issue invoices in accordance with corresponding incoterms.
• Process daily cash receipts, including cheques, PAD, wires, and credit card payments; and apply against customer accounts as cash book entries.
• Set up new customers including credit reference check for applicable credit term.
• Handle post sales services such as: shipment tracking, order replacement, refund, credit note, price adjustments; connect communication regarding quality or compliance, etc.
• Send out accurate and timely statements of accounts, perform customer account reconciliations and make collection efforts to keep customer accounts to date.
• Manage client’s relationship, provide accurate and comprehensive product information to customers, explore sales opportunities and promote product offerings to our customers.
• Generate various reports from customer related records as instructed.
• Complete registration or other account setup process as requested by customers.
• Maintain proper filing of customer documents such as contracts, tax forms and other government documents.
• Perform other duties as required.

WHAT YOU BRING

• 1-3 years of customer service or administrative sales experience
• 1-3 years of accounts receivable experience
• Bachelor’s degree from accredited post secondary institution.
• Excellent verbal and written communication skills, Intermediate proficiency in Microsoft Office Suite applications
• Detail & Customer-oriented, ability to work in a fast-paced environment and complete manual data entry
• Experience in any ERP system, power BI report is an asset
• Self-motivated, able to multi-task and properly prioritize with a proactive approach

WHAT WE OFFER

• A competitive compensation package
• Extended health benefits including dental - 100% employer contribution
• Flexible working hours
• Paid sick days
• Bonus day off with pay on your birthday every year!
• Full-size in-house fitness gym and shower facilities
• Complimentary reserved parking
• Opportunity to work with industry experts who are motivated and passionate about what they do but know how to have some fun
• A chance to show off your dance moves and singing voice at the company parties and jump in to score a victory or lead the way in our outdoor games at the summer barbeques
• The opportunity to join an ‘off the charts’ foodie culture in our large kitchen and try out your favourite recipes or enjoy the culinary delights as they hit the share table

The annual base salary for this job ranges from:

$55,000-60,000

bioLytical's pay range is based on multiple factors including experience, education, job-related skills, and equity within the team or organization.

About bioLytical

bioLytical Laboratories Inc. is a privately-owned Canadian company focused on the research, development and commercialization of rapid in-vitro medical diagnostics using its proprietary INSTI® technology platform. bioLytical has won several local and industry awards, including BC Exporter of the Year in 2019 and the Globe and Mail’s Fastest Growing Companies list in 2020. We have been named Lifesciences BC’s Growth Stage Med Tech Company of the Year and have been featured on BC’s Fastest Growing Companies six years in a row. bioLytical moved to a significantly larger, state-of-the-art facility in Richmond in 2020 to accommodate the extraordinary growth achieved through our team.

CORE VALUES

INNOVATION in what we do, how we do it and how we think: Contributes new ideas, challenges the status quo, takes the initiative on projects.

NEVER SAY NEVER: Stays engaged until the goal is reached or project is completed. Overcomes barriers. Cares so much about the task at hand that the impossible is made possible.

SENSATIONAL to our clients, to our partners, to each other: Spirited team player, who adapts to new situations quickly and is beyond reliable.

TAKES OWNERSHIP of goals, decisions, actions, and results: Arrives on time and prepared, leads by example, follows through on commitments.

INSPIRED to excel: Demonstrates a passion for INSTI, our people and our projects. Is not complacent, shares knowledge freely, exhibits awareness of self, their surroundings, and the business