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Added 6 days ago
Service Administrator (Service Writer) - Swan River
Pattison Agriculture Limited
Swan River, MB
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Administrator (Service Writer) to join our fast-paced, energetic dealership in…
Added 5 days ago
Service Writer
AMECO
Terrace, BC
Full-time
AMECO is seeking a Service Writer to support our Terrace, BC Operations Centre. This role is responsible for coordinating work orders, maintaining accurate maintenance records, and…
Added 5 days ago
Service Writer
Finning
Fort McMurray, AB
Full-time
Are you highly organized, customer-focused, and comfortable working in a fast-paced service environment? We're looking for a Service Writer to join our Fort McMurray team.
Added 6 days ago
Service Writer
Federal Signal Corporation
Nisku, AB
Full-time
We are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for…
Added 6 days ago
Service Writer / Advisor
Federal Signal Corporation
Calgary, AB
Full-time
We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately…
Added 12 days ago
Service Writer
South Country Equipment
Raymore, SK
Full-time
Our service writer is the service manager's right hand. You will be an integral part of ensuring the shop is operating at maximum efficiency by organizing and managing service work orders…
Added 12 days ago
Service Writer
South Country Equipment
Raymore, SK
Our service writer is the service manager's right hand. You will be an integral part of ensuring the shop is operating at maximum efficiency by organizing and managing service work orders…
Added 20 days ago
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Birch Mountain Enterprises (BME) are hiring an experienced Service Writer immediately for our Fort McKay Incubator Park Location, located within the Fort McKay First Nation.
Added 27 days ago
Service Administrator (Service Writer) - Kyle
Pattison Agriculture Limited
Kyle, SK
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Administrator (Service Writer) to join our fast-paced, energetic dealership in…
Added 1 month ago
Service Writer, Crowfoot
Fountain Tire
Calgary, AB
Other
Join the team at Fountain Tire Crowfoot! We are looking for a friendly and dedicated individual to join our team as a Service Writer!
Added 1 month ago
Service Writer
Jetstream of Houston
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Full-time
We are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for…
Added 1 month ago
Rédacteur technique et illustrateur en aéronautique – Bulletins de service et catalogues de pièces illustrés / Aerospace Technical Writer & Illustrator – Service Bulletins and Illustrated Parts Catalog
RTX
Longueuil, QC
Full-time
Titre du poste: Rédacteur technique et illustrateur en aéronautique – Bulletins de service et catalogues de pièces illustrés
Added 1 month ago
Evening Service Writer
Bayview Trucks - Fredericton
Fredericton, NB
Full-time
Reporting to the Service Manager, the Evening Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
Added 1 month ago
Service Writer
Rocky Mountain Equipment
Monet No. 257, SK
Full-time
The Service Writer helps keep everything in line in the service department - things would go awry without them. From scheduling work orders to connecting with customers and technicians to…
Added 1 month ago
Service Writer
Rocky Mountain Equipment
Saskatoon, SK
Full-time
The Service Writer helps keep everything in line in the service department - things would go awry without them. From scheduling work orders to connecting with customers and technicians to…
Added 3 months ago
Service Writer / CSR
Alamo Turbocharger Services Inc.
Calgary, AB · Greater Calgary Metropolitan Area
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We are currently seeking an energetic and motivated individual to join our inside sales team as a Service Writer / Customer Service Representative on a full-time, permanent basis in our…
Added 11 days ago
Fleet Service Writer
Canada Cartage Group of Companies
Mississauga, ON
…minimize downtime. Additionally, will maintain detailed records of service requests, track maintenance schedules, and assist in managing the maintenance budget, contributing to the safe and…
Added 2 months ago
Instructor – Fleet Management Assistant / Junior Service Writer Program
Omnia Training
St. Albert, AB
…to deliver our 10-week Fleet Management Assistant – Junior Service Writer Program at our St. Albert training…
Added 2 months ago
Service Writer
Sunbelt Rentals, Inc.
Regina, SK
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Join our team as a Service Writer! In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent…
Added 3 months ago
Service Writer
Midas HAMILTON
Hamilton, ON
$19 to $24 CAD / hour
Other
…store through coordinating and scheduling automotive repair service transactions and responding to related customer service…
Added 6 days ago
Service Writer
Nors
Vernon, BC
We are looking for a Service Writer to join our Service team in Vernon, BC.
Added 10 days ago
Evening Service Writer
Fredericton Convention Centre
Fredericton, NB
Full-time
Reporting to the Service Manager, the Evening Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
Added 3 months ago
Service Writer
Brandt Group of Companies
QC
Full-time
Brandt Tractor Ltd is currently seeking a Service Writer for our St-Georges Construction and Forestry location.
Added 3 months ago
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Service Writer for our Laval Construction and forestry location.
Added 3 months ago
Service Writer
Brandt Group of Companies
Bedford, NS
Full-time
Provide timely updates to customers on service progress to maintain transparency and satisfaction.

Birch Mountain Enterprises

Service Writer

Fort McMurray, AB, T9H 3G4, Canada

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Aug 31, 2026

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Original job description

Birch Mountain Enterprises (BME) are hiring an experienced Service Writer immediately for our Fort McKay Incubator Park Location, located within the Fort McKay First Nation.

What's in it for you?

Schedule of 7 on 7 off
Company paid health and dental benefits.
Disability and life insurance.
Health spending account.
A company matching retirement savings plan (RSP).
Employee assistance program.
Employee Referral Bonus program.
Regular company BBQ's, breakfasts and opportunities to get involved with different events.
Other perks and allowance provided.
Discounts for various businesses in town.
A great team of co-workers.
Located on reserve land.
No camp or flights provided.

Company Background:

Established in 2005, Birch Mountain Enterprises is an equal opportunity employer with over 350 employees throughout the Fort McMurray region. Operating from its main operations in Fort McKay, BME provides vac, water, waste, fuel, and flat bed hauling services to industrial and commercial customers.

When you join our team, you join a family of employees dedicated to a safe, enjoyable, and positive work environment. We offer competitive wages and seek candidates that are seeking secure, long-term employment.

Job Summary:

Operating out of our Fort McKay Incubator Park location, the Service Writer will be responsible for the coordination and communication of the maintenance shops with Management. The incumbent will provide daily scheduling, work orders, records, and process optimization to ensure the organization is supported by delivering a high-quality service that meets the expectations and needs of internal and external customers.

Duties and Responsibilities:

Oversee daily maintenance shop operations, ensuring a steady and even flow of work through the shop, taking calls from site and communicating with Shop Foreman and/or Maintenance Manager.
Assist with scheduling of Maintenance in the field and in the shop.
Maintain accurate records of all repairs and maintenance conducted.
Optimize maintenance department processes to ensure internal and external customer satisfaction.
Develop cost estimates, logging needed parts and the time needed for repairs.
Assist the Maintenance Manager and Shop Foreman with the scheduling of repairs.
Convey all necessary information regarding costs, parts, work and technicians to Shop Foreman and Maintenance Manager as it is received.
Creating and updating the work orders with the details of the job. Categorize the work orders for the type/reason for repair.
Training Technicians on the work order system.
Verifies warranty and report to Manager when there is a potential for warranty coverage.
Coordinate between the shop and Parts Technician on the ordering and arrival of parts, staying up to date on delivery estimates. (duplicated, absorb into the above.)
Maintenance software system support; Create and assign work orders, train, identify and raise issues within the system.
Generate and provide reports to Management where required, including equipment downtime.
Identify deficiencies and correct them.
Promoting a safe work environment through following safe work procedures and supporting the safety management system.
Maintain a clean and safe working environment.
Maintain company vehicle as required – fuel, oil changes etc.

Provide accurate data for reporting.
Assist with administrative work as required.

Assist the Maintenance Manager with other duties as assigned.

Skills and abilities:

Above average analytical and problem-solving skills.
Excellent communication and organization skills.
Organization and time management skills with a high degree of accuracy and attention to detail.
Advanced technology user (Microsoft office, Sharepoint, TAG).
Reliable and dependable, willing to work overtime as required.

Ability to multitask to handle shifting and conflicting priorities, with multiple deadlines, in a dynamic fast paced environment.
Ability to work both independently with minimal supervision, as well as within a team environment.
Demonstrate a personal commitment and positive attitude towards the team.

Ability to communicate and interact well with other employees and our customers.
Extensive knowledge of Heavy-Duty Mechanical work, with a focus on highway equipment.

Qualifications and Experience:

3-5 years Service Writer experience, or in a similar field.
3-5 years of Administration experience.
Previous experience and strong knowledge in Heavy Duty and Automotive Mechanics.
Minimum class 5 license with a clean driver’s abstract required.
OSSA and CSTS Certification.
Proficient with Microsoft office programs.
Maintenance software experience an asset.

Apply About employer

More about this job

Responsibilities

The Service Writer coordinates maintenance shop operations by managing work orders, scheduling repairs, and communicating between management and technicians. They are responsible for optimizing maintenance processes, maintaining accurate repair records, and ensuring high-quality service for internal and external customers.

Requirements

Candidates must have 3-5 years of experience in service writing or administration, along with strong knowledge of heavy-duty and automotive mechanics. A valid Class 5 driver's license and OSSA/CSTS certifications are required.

Skills

Service writing
Maintenance coordination
Work order management
Heavy-duty mechanics
Automotive mechanics
Scheduling
Data reporting
Process optimization
Microsoft Office
Sharepoint
TAG software
Communication
Problem-solving
Time management
Safety management

Benefits

Health insurance
Dental benefits
Disability insurance
Life insurance
Health spending account
Company matching retirement savings plan
Employee assistance program
Employee referral bonus program
Company events
Discounts for local businesses

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Maintenance
Heavy-Duty Mechanics
Automotive Mechanics
Work Orders
Scheduling
OSSA
CSTS
Microsoft Office
Sharepoint
TAG
Reporting
Safety Management
Highway Equipment
Industrial Services
Logistics
Administration
Process Optimization
Warranty Reporting
Parts Coordination

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