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Added 11 mins ago
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Birchwood Automotive Group

COLLISION CONSULTANT

Headingley, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Collision Consultant

Reporting Relationship: This position reports directly to the Production Manager

Shift Schedule: 8:00 AM - 5:00 PM

Job Summary

The Collision Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Collision Consultant will manage phone inquiries, customer walk-ins and the completion of appropriate paperwork with regard to collision repair orders.

Qualifications

Relationship expert with a demonstrated commitment to customer satisfaction
Thrive in a collaborative environment, where teamwork is encouraged
Completed post-secondary education in Business or related field preferred
High attention to detail with proven time management and organizational skills
A commitment to continuous learning and professional development
Comfortable using technology and Microsoft applications for most day-to-day functions
Valid driver’s license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You

Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
Career development opportunities & internal promotions
Learning & development opportunities
Wellness program
Corporate discounts & group savings plan
Volunteer program – Dollars for Doing
Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.caShift

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Birchwood Collision Headingley

Department

Service

Employment Type

Full Time

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More about this job

Responsibilities

Build rapport with customers, explain required collision repairs and associated costs, and follow up to support customer satisfaction. Handle phone inquiries and walk-in customers, and complete the paperwork associated with collision repair orders.

Requirements

Candidates should demonstrate strong customer relationship skills, a commitment to customer satisfaction, teamwork, attention to detail, and effective time management and organizational abilities. Post-secondary education in business or a related field is preferred; applicants also need a valid driver's license, a clean driving record, reliable transportation, and comfort using technology and Microsoft applications.

Skills

Customer Service
Relationship Building
Communication
Teamwork
Attention To Detail
Time Management
Organization
Microsoft Applications
Technology Proficiency
Collision Repair Order Administration
Customer Follow-Up
Cost Communication

Benefits

Vacation Time
Extended Health Coverage
Dental Coverage
Vision Coverage
Employee Assistance Program
Flexible Benefits Plan
Retirement Savings Plan Matching
Employee Referral Bonus
Career Development Opportunities
Learning And Development Opportunities
Wellness Program
Corporate Discounts
Group Savings Plan
Volunteer Program
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Collision Repair
Collision Repair Orders
Customer Service
Customer Satisfaction
Customer Relations
Repair Estimates
Repair Costs
Phone Inquiries
Walk-In Customers
Paperwork
Microsoft Applications
Technology
Teamwork
Time Management
Organization
Attention To Detail
Valid Driver's License
Clean Driver Abstract
Business Education

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