HAIL CONSULTANT
- Winnipeg, MB, Canada
- Greater Winnipeg Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Hail Consultant
Reporting Relationship: This position reports directly to the Hail Centre Manager.
Job Summary
The Hail Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Hail Consultant will manage phone inquiries, customer walk-ins, and the completion of appropriate paperwork about hail repair orders.
Qualifications
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca
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Birchwood Collision Regent
Department
Body Shop
Employment Type
Full Time
APPLY NOW
Reporting Relationship: This position reports directly to the Hail Centre Manager.
Job Summary
The Hail Consultant plays an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre. The successful candidate will have the ability to build rapport, communicate needed repairs and costs, and follow up with customers to ensure their overall satisfaction. The Hail Consultant will manage phone inquiries, customer walk-ins, and the completion of appropriate paperwork about hail repair orders.
Qualifications
- Relationship expert with a demonstrated commitment to customer satisfaction
- Thrive in a collaborative environment, where teamwork is encouraged
- Completed post-secondary education in Business or related field preferred
- High attention to detail with proven time management and organizational skills
- A commitment to continuous learning and professional development
- Comfortable using technology and Microsoft applications for most day-to-day functions
- Valid driver’s license, clean driver abstract & own transportation to and from work
- Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
- RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program – Dollars for Doing
- Company events – Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca
APPLY NOW
Apply with Indeed
Birchwood Collision Regent
Department
Body Shop
Employment Type
Full Time
APPLY NOW
More about this job
Responsibilities
Manage customer phone inquiries and walk-ins, build rapport, and explain required hail repairs and associated costs. Complete hail repair order paperwork and follow up with customers to support their satisfaction throughout their experience.
Requirements
Candidates should demonstrate strong customer relationship skills, commitment to customer satisfaction, teamwork, attention to detail, and effective time management and organizational abilities. Post-secondary education in business or a related field is preferred; applicants should be comfortable with technology and Microsoft applications and have a valid driver's license, a clean driving record, and their own transportation.
Skills
- Customer Service
- Relationship Building
- Communication
- Customer Satisfaction
- Teamwork
- Attention To Detail
- Time Management
- Organization
- Technology Proficiency
- Microsoft Applications
- Phone Inquiry Management
- Customer Follow-Up
- Repair Cost Communication
- Paperwork Processing
Benefits
- Vacation Time
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- Employee Assistance Program
- Flexible Benefits Plan
- Retirement Savings Plan Matching
- Employee Referral Bonus
- Career Development Opportunities
- Learning and Development Opportunities
- Wellness Program
- Corporate Discounts
- Group Savings Plan
- Volunteer Program
- Company Events
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Sales
- Retail
Keywords
- Hail Repair
- Collision Repair
- Customer Service
- Customer Satisfaction
- Relationship Building
- Customer Communication
- Repair Orders
- Repair Costs
- Phone Inquiries
- Customer Walk-Ins
- Customer Follow-Up
- Paperwork
- Teamwork
- Time Management
- Organization
- Attention To Detail
- Microsoft Applications
- Technology
- Business Education
- Valid Driver's License
- Clean Driver Abstract