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Birchwood Automotive Group

SERVICE CONSULTANT

Winnipeg, MB, Canada
Greater Winnipeg Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Service Consultant

Reporting Relationship: This position reports directly to the Fixed Operations Manager.

Job Summary

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer-centric experience.

Qualifications

Service Consultant experience is preferred
Relationship expert with a demonstrated commitment to customer satisfaction
Thrive in a collaborative environment where team support is encouraged
High attention to detail with proven time management and organizational skills
Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
A commitment to continuous learning and professional development
Comfortable leveraging technology for most day to day functions
Previous automotive service or sales experience is an asset
Valid Class 5F driver’s license and transportation to and from work

What Birchwood Can Offer You

Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
Career development opportunities & internal promotions
Learning & development opportunities
Wellness program
Corporate discounts & group savings plan
Volunteer program – Dollars for Doing
Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca

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Birchwood Volkswagen

Department

Service

Employment Type

Full Time

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More about this job

Responsibilities

Schedule vehicle services and repairs efficiently, and maintain clear, up-to-date communication with customers about repair needs and estimated completion times. Complete work orders, invoicing, and related internal paperwork while supporting a high level of customer satisfaction.

Requirements

Service Consultant experience is preferred, and previous automotive service or sales experience is an asset. Candidates should demonstrate customer relationship skills, attention to detail, time management, organization, teamwork, comfort using technology, and hold a valid Class 5F driver's license with transportation to work.

Skills

Customer Satisfaction
Customer Communication
Service Scheduling
Repair Coordination
Automotive Service
Work Order Completion
Invoicing
Attention To Detail
Time Management
Organization
Team Collaboration
Technology Proficiency
Relationship Building
Customer-Centric Service
Continuous Learning

Benefits

Vacation Time
Extended Health Coverage
Dental Coverage
Vision Coverage
Employee Assistance Program
Flexible Benefits Plan
Retirement Savings Plan Matching
Employee Referral Bonus
Career Development Opportunities
Learning And Development Opportunities
Wellness Program
Corporate Discounts
Group Savings Plan
Volunteer Program
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Automotive Service
Service Consultant
Fixed Operations
Customer Satisfaction
Service Scheduling
Vehicle Repairs
Repair Estimates
Customer Communication
Work Orders
Invoicing
Internal Paperwork
Automotive Sales
Technology
Class 5F Driver's License
Birchwood Volkswagen

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