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Added 8 mins ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Undergraduate degree in Health Administration, Business, Information Systems, Human Resources, or related field required.
Added 24 mins ago
Coordinator, Centre of Excellence - Learning and Development
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Calgary, AB
…responsible for coordinating enterprise-wide learning solutions and programs while supporting the team across various…
Added 24 mins ago
SC
Funeral Home Manager
Service Corporation International
Wolseley, SK
- Full-time
Collaborates with Human Resources throughout discipline, development, and termination processes
Added 24 mins ago
UO
Academic Department Manager
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Faculty General Manager and providing operational support to 2 Department Chairs, the Academic Department Manager (ADM) is accountable for the design, implementation and…
Added 24 mins ago
R
Manager, Change Management
RBC
Toronto, ON
- Full-time
Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change…
Added 38 mins ago
TC
Finance Clerk-Taxes
The Corporation of the Municipality of Grey Highla
Markdale, ON
- $59,631 to $69,751.5 CAD / year
- Full-time
Provides the public with information on taxation and tax relief programs. Responds to taxpayers concerns about their assessment and taxes.
Added 38 mins ago
LF
HR Business Partner - Team Lead
Leons Furniture Limited
Toronto, ON
- Full-time
Bachelor’s degree in human resources, Business Administration, or a related field.
Added 38 mins ago
M
Operations Supervisor (12 month Contract)
McKesson
Edmonton, AB
- Full-time
Administers policies and practices related to employee relations in conjunction with the Distribution Centre and Human Resources.
Added 38 mins ago
HC
Treasury Analyst, Treasury & Capital Markets
Honda Canada Inc.
Markham, ON
- Full-time
Support HCFI's funding activities across unsecured funding programs, including Medium-Term Notes (MTNs), bank loans, credit facilities, and asset-backed securitizations, as required from…
Added 54 mins ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
Added 54 mins ago
H
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Herbert, SK
- Full-time
…care. Under the direction of the Primary Health Care (PHC) Manager, the PDE integrates knowledge and skills reflective of models of care and adult learning principles to provide education,…
Added 54 mins ago
Section Manager, Technical Training
CityofOttawa
Ottawa, ON
You also manage the section’s human and financial resources, and partner relationships.
Added 1 hour ago
PH
Patient Resident Care Manager 2 - Cardiac Ward
Providence Healthcare
Vancouver, BC
- Full-time
…education and experience.COMPETENCIESThe Patient/Resident Care Manager possesses the following competencies that drive organizational success:Leadership: Defines a vision and facilitates,…
Added 1 hour ago
M
Manager, Facilities Management - Multi-Residential
Morguard
Mississauga, ON
- Full-time
The Manager, Facilities Management is accountable to the Assistant Vice President, National Programs for providing strategic leadership and oversight of Facilities Management practices…
Added 1 hour ago
GS
Finance Manager (Full-time / Onsite)
Good Shepherd Ministries
Toronto, ON
- Full-time
Reporting to the Assistant Executive Director, the Finance Manager enhances the dignity and quality of life of our clients through his/her assumed responsibility for the stewardship of…
Added 1 hour ago
Casual Circulation Assistant (LA2)
City of Quinte West
Quinte West, ON
As an essential part of a customer driven team, this position will be well informed and passionate about the programs, events and services offered by the library.
Added 1 hour ago
Casual Shelving Assistant (LA1)
City of Quinte West
Quinte West, ON
…this position will be well informed and passionate about the programs, events and services offered by the…
Added 1 hour ago
Internal Communications Manager
Infrastructure Ontario
Toronto, ON
The Internal Communications Manager develops and delivers communication strategies that inform, engage, and align employees with Infrastructure Ontario's vision, culture, priorities, and…
Added 1 hour ago
Training Business Analyst Sr
Dayforce
Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa…
Added 1 hour ago
NC
Parole Officer
Native Counselling Services of Alberta
Edmonton, AB
- $55,000 to $63,000 CAD / year
…resilience of the lndigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 1 hour ago
NC
Primary Worker
Native Counselling Services of Alberta
Edmonton, AB
- $22.5 to $25 CAD / hour
…resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 1 hour ago
NC
Cook/Kitchen Worker
Native Counselling Services of Alberta
Edmonton, AB
- Up to $18 CAD / hour
- Full-time
…resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 1 hour ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
Toronto, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 1 hour ago
TS
Licensed Practical Nurse (Casual)
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Part-time
The LPN working at Grace Manor reports to the Unit Manager and must demonstrate knowledge and be familiar with care of mental health clients. The LPN working at Supported Housing reports to…
Added 1 hour ago
RP
Assistant Store Manager
Rexall Pharmacy Group LTD
Alliston, ON
- Full-time
Assist with the human resource activities which include recruitment, training, developing and motivating staff, performance evaluations, disciplinary procedures, and handling union issues…

Bird Construction

Digital Services District Support Technician - Corporate

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Oct 7, 2026

Original job description

Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for level two support for our internal clients via email, ServiceNow tickets, online chat and phones. This role will conduct technical troubleshooting to resolve Incidents. Fulfillment of Service Requests in a timely manner for our internal team members is also in the scope for this role. This position is based in Vancouver, BC.

What You Will Be Working On

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, phones, meeting room technology, and related end-user systems.
Troubleshoot and resolve hardware, software, operating system, Microsoft 365, network, and connectivity issues.
Fulfil service requests including user account administration, software deployment, distribution list management, access requests, and device provisioning.
Monitor and manage incidents and service requests through ServiceNow while ensuring service level targets are met.
Conduct regular site visits to support district offices, project teams, and field operations.
Build strong relationships with local stakeholders and provide exceptional customer service.
Assist with office expansions, relocations, project mobilizations, and technology deployments.
Support hardware lifecycle programs including device refreshes, inventory management, and asset recovery activities.
Escalate complex issues to senior analysts or specialized support teams while ensuring complete documentation and troubleshooting details are provided.
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Contribute to continuous improvement initiatives, automation opportunities, and service delivery enhancements.
Support the implementation and adoption of enterprise technologies and business applications.
Ensure compliance with IT security standards, policies, and change management processes.
Collaborate effectively with Digital Services team members to ensure consistent support across all regions and business units.
Participate in after-hours support, on-call rotations, and emergency response activities as required.

What We Are Looking For

Diploma or degree in Information Technology, Computer Science, or a related discipline.
5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Strong troubleshooting skills across Windows operating systems, Microsoft 365, and endpoint technologies.
Experience supporting Active Directory, Entra ID, Intune, and enterprise device management solutions.
Familiarity with ServiceNow an asset.
Knowledge of IT asset management, hardware lifecycle management, and inventory controls.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively as part of a team.
Valid driver's licence and ability to travel to offices and project sites as required.

For Those Who Seek to Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

What We Believe In

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.

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More about this job

Responsibilities

The Digital Services District Support Technician provides level two technical support for internal clients, resolving hardware, software, and network incidents. The role also involves managing service requests, conducting site visits, and maintaining technical documentation to ensure service level targets are met.

Requirements

Candidates must possess a diploma or degree in Information Technology or a related discipline along with at least 5 years of experience in an IT support role. Proficiency in Windows operating systems, Microsoft 365, and enterprise device management solutions is required, along with a valid driver's licence.

Skills

Technical support
Troubleshooting
Hardware support
Software support
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Device provisioning
Asset management
Customer service
Inventory control
Network connectivity
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Service Desk
Desktop Support
Windows
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Hardware Lifecycle Management
Inventory Management
Asset Recovery
Technical Troubleshooting
Incident Management
Service Requests
Endpoint Technologies
Network Connectivity
User Account Administration
Software Deployment
IT Security
Change Management
Construction
Infrastructure
Field Operations
Project Mobilization

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