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Added 1 min ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
Reporting to the Manager of Operations Finance, the Business Analyst Finance provides analysis and project leadership in support of 1GX operations and the 1GX production environment.
Added 3 mins ago
SH
Sales Assistant (part time), Sterling Homes
Sterling Homes Edmonton
AB · Edmonton, AB
- Part-time
Reporting to the Manager, Sales and Marketing, as the Sales Assistant in Edmonton, AB, you will support the new home sales process. You also assist in maintaining the assigned show homes…
Added 3 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 3 mins ago
P
Project Manager
Plusgrade
Montreal, QC
- Full-time
…or processes, and improve the quality, coverage, or speed of project follow-up while keeping human review for partner-facing…
Added 3 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 3 mins ago
CN
Senior Marketing Manager
Creative Niche
Aurora, ON
- $115,000 to $120,000 CAD / year
- Full-time
We're looking for a hands-on Senior Marketing Manager who loves rolling up their sleeves and making things happen!
Added 3 mins ago
TT
Senior Civil Engineer
Tetra Tech
Pickering, ON
- Full-time
Reports to department manager and assists in preparation of design estimates, construction costs and proposal submissions.
Added 3 mins ago
EC
Project Coordinator
Eastern Construction Company Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Project Coordinator, you will need to provide high-level administrative support to the project team. Perform tasks such as reviewing and logging shop drawings; implementation and…
Added 4 mins ago
SS
Strata Property Manager
Summit Search Group
Vancouver, BC · Greater Vancouver, BC
- Full-time
We are seeking an experienced, service-oriented Strata Property Manager to join a team of six Strata Managers.
Added 4 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
Local internal contacts will include the Head of Operations for Canada, the designated Commercial Project Manager, ES Service Manager and other members of the immediate MES team; in…
Added 4 mins ago
CG
Proposal Specialist
Calian Group
Ottawa, ON
- Full-time
We are looking for a Proposal Specialist to lead Calian’s bid process from project initiation through contract award for our service lines. In addition to proposal coordination…
Added 4 mins ago
AS
Estimator
About Staffing
Calgary, AB
- Full-time
Reporting to the General Manager, the Estimator will play an integral role in the planning and execution of construction projects by preparing accurate and timely cost estimates, reviewing…
Added 4 mins ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
Participate in project briefings, and collaborate with internal teams to collect assets and requirements for any special projects
Added 4 mins ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
Work with vendors and internal teams to identify new features, project implementations, or maintenance, and finalize contracts and statements of work (SOWs).
Added 4 mins ago
S
Administrative Secretary
Sanya’k̓ula
Vancouver, BC
- Full-time
…miscellaneous expenses and obtaining authorization from administrative…
Added 4 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
Work closely with the project team members including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst on overall direction, scope, and deliverables for the…
Added 4 mins ago
RC
Project Coordinator
Rayner Construction Services Inc.
Burnaby, BC
- $70,000 to $85,000 CAD / year
- Full-time
Organize, attend and take minutes at project meetings with the Project Manager
Added 4 mins ago
SE
eCommerce Content Specialist
Sports Experts
Laval, QC
- Full-time
The successful candidate will report directly to the eCommerce Content and Merchandising Manager for performance management, professional development, and overall objective setting. The…
Added 4 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 mins ago
NI
Human Resources Manager, Canada
Navien, Inc.
Woodbridge, ON
- Full-time
The Human Resources Manager, Canada is responsible for leading and coordinating human resources operations for Navien Canada and NaviComm, two separate Canadian legal entities with distinct…
Added 4 mins ago
SC
Production Coordinator (Junior, Mid. Senior)
Stellar Creative Lab
Vancouver, BC
- Full-time
Production Coordinators are the operational backbone of our pipeline. Working closely with the Production Manager, Supervisors, Artists, and external partners - Coordinators help ensure…
Added 4 mins ago
QR
Human Resources Business Partner – Western Canada
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Rocky View No 44, AB · Rocky View County, AB
- Full-time
An Operations Director wants to move quickly on a performance issue. You clarify the facts, assess the risks, establish a fair approach, and guide the manager through the next steps.
Added 4 mins ago
BH
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore HealthCare
Mississauga, ON
- Full-time
The Manager, Impact (Bayshore Foundation & Sustainability), reporting to the Director, Impact (Bayshore Foundation & Sustainability), will be responsible for day-to-day operations of the…
Added 4 mins ago
TU
Content Video Strategist
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
This position reports directly to the Digital Marketing Manager. The Video Content Strategist works as part of the University Relations team and interacts with students, staff and faculty…
Added 4 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Bird Construction

Digital Services District Support Technician - Corporate

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Oct 7, 2026

Original job description

Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for level two support for our internal clients via email, ServiceNow tickets, online chat and phones. This role will conduct technical troubleshooting to resolve Incidents. Fulfillment of Service Requests in a timely manner for our internal team members is also in the scope for this role. This position is based in Vancouver, BC.

What You Will Be Working On

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, phones, meeting room technology, and related end-user systems.
Troubleshoot and resolve hardware, software, operating system, Microsoft 365, network, and connectivity issues.
Fulfil service requests including user account administration, software deployment, distribution list management, access requests, and device provisioning.
Monitor and manage incidents and service requests through ServiceNow while ensuring service level targets are met.
Conduct regular site visits to support district offices, project teams, and field operations.
Build strong relationships with local stakeholders and provide exceptional customer service.
Assist with office expansions, relocations, project mobilizations, and technology deployments.
Support hardware lifecycle programs including device refreshes, inventory management, and asset recovery activities.
Escalate complex issues to senior analysts or specialized support teams while ensuring complete documentation and troubleshooting details are provided.
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Contribute to continuous improvement initiatives, automation opportunities, and service delivery enhancements.
Support the implementation and adoption of enterprise technologies and business applications.
Ensure compliance with IT security standards, policies, and change management processes.
Collaborate effectively with Digital Services team members to ensure consistent support across all regions and business units.
Participate in after-hours support, on-call rotations, and emergency response activities as required.

What We Are Looking For

Diploma or degree in Information Technology, Computer Science, or a related discipline.
5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Strong troubleshooting skills across Windows operating systems, Microsoft 365, and endpoint technologies.
Experience supporting Active Directory, Entra ID, Intune, and enterprise device management solutions.
Familiarity with ServiceNow an asset.
Knowledge of IT asset management, hardware lifecycle management, and inventory controls.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively as part of a team.
Valid driver's licence and ability to travel to offices and project sites as required.

For Those Who Seek to Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

What We Believe In

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.

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More about this job

Responsibilities

The Digital Services District Support Technician provides level two technical support for internal clients, resolving hardware, software, and network incidents. The role also involves managing service requests, conducting site visits, and maintaining technical documentation to ensure service level targets are met.

Requirements

Candidates must possess a diploma or degree in Information Technology or a related discipline along with at least 5 years of experience in an IT support role. Proficiency in Windows operating systems, Microsoft 365, and enterprise device management solutions is required, along with a valid driver's licence.

Skills

Technical support
Troubleshooting
Hardware support
Software support
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Device provisioning
Asset management
Customer service
Inventory control
Network connectivity
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Service Desk
Desktop Support
Windows
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Hardware Lifecycle Management
Inventory Management
Asset Recovery
Technical Troubleshooting
Incident Management
Service Requests
Endpoint Technologies
Network Connectivity
User Account Administration
Software Deployment
IT Security
Change Management
Construction
Infrastructure
Field Operations
Project Mobilization

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