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Added 20 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 20 mins ago
AN
Project Manager (Design-Build)
Avia NG Airport Consultants
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
We are currently seeking a client-oriented Design-Build Project Manager to join our team in Richmond Hill.
Added 51 mins ago
IC
Quality Assurance Specialist- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We are actively seeking a Quality Assurance Specialist to join the Côté Gold Mine site and report to the Manager of Projects. The role provides independent verification that construction,…
Added 51 mins ago
AC
Field Service Technician - Specialty Rental - Acheson, Alberta, Canada
Atlas Copco
AB · Alberta, Canada
- Full-time
Report directly to the Customer Support Manager.
Added 51 mins ago
AC
Sales Support Specialist
Atlas Copco
Mississauga, ON
- Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 51 mins ago
AC
Mechanical Designer
Atlas Copco Group
Burlington, ON
- Full-time
…our mechanical designing team reporting to Mechanical Design Manager. In this role, your mission is to create designs and technical drawings for rotating machinery and equipment. They will…
Added 51 mins ago
AC
Onsite Technician
Atlas Copco
Oshawa, ON
- Full-time
…create your own career path, and will we help you develop your technical skills to achieve your dreams. This position will be Onsite at the General Motors plant in Oshawa Ontario, and you…
Added 51 mins ago
AC
Sales Support Specialist
Atlas Copco
Montreal, QC
- Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 51 mins ago
AC
Sales Support Specialist
Atlas Copco
Calgary, AB
- Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 51 mins ago
AC
Field Service Technician - Specialty Rental - Acheson, Alberta, Canada
Atlas Copco
Acheson, AB
- Full-time
Report directly to the Customer Support Manager.
Added 51 mins ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 51 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 1 hour ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 1 hour ago
G
Director Medical Writing Asset Lead
GSK
Mississauga, ON
- Full-time
…reports, briefing documents for regulatory authorities, Common Technical Document Summaries and Clinical Overview, and responses to regulatory authority…
Added 1 hour ago
Strategic Partner Manager, Data Strength, Global Channel Partners
Google
Toronto, ON
Experience integrating complex technical solutions or workflows for mid-market or specialized sales clients.
Added 1 hour ago
M
Account Manager
MechaTronix
Vancouver, BC
- Full-time
At MechaTronix, we are looking for an Account Manager to further develop our presence in the Canadian market.
Added 1 hour ago
CH
Seasonal Holiday Team Lead- Garden City Shopping Centre
Cherry Hill Programs
Winnipeg, MB
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 1 hour ago
CH
Seasonal Holiday Team Lead- St. Vital Centre
Cherry Hill Programs
Winnipeg, MB
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 1 hour ago
A
Software Development Manager, Platform Engineering
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Software Engineering Manager, Horizontal Service
Added 1 hour ago
UO
Project Manager
University of Victoria
Victoria, BC
- Full-time
…utilizing internationally recognized standards. The Project Manager (PM) reports to the Associate Director of Applied Science…
Added 1 hour ago
CO
Planner II
City of Nanaimo
BC · British Columbia, Canada
- Full-time
…Under the direction of the applicable Planning and Development Manager, the incumbent is responsible for undertaking professional planning assignments, leading projects, administering the…
Added 2 hours ago
R
Regional Plant Controller
Refresco
Calgary, AB
- Full-time
Strives for high performance and uses technical skills effectively with a demonstrated emphasis to detail and accuracy. Ability to multi-task, and work in an organized, detailed manner…
Added 2 hours ago
Food & Beverage Manager
Rosewood Hotel Group
Vancouver, BC
Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional and outstanding F&B Manager.
Added 2 hours ago
Georgia Bar - Bartender
Rosewood Hotel Group
Vancouver, BC
Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist and inform manager.
Added 2 hours ago
Massage Therapist
Rosewood Hotel Group
Vancouver, BC
Set up and organize workstation with designated supplies, forms and resource materials, report shortages to Assistant Spa Manager.

Bird Construction

Digital Services District Support Technician - Corporate

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Oct 7, 2026

Original job description

Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for level two support for our internal clients via email, ServiceNow tickets, online chat and phones. This role will conduct technical troubleshooting to resolve Incidents. Fulfillment of Service Requests in a timely manner for our internal team members is also in the scope for this role. This position is based in Vancouver, BC.

What You Will Be Working On

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, phones, meeting room technology, and related end-user systems.
Troubleshoot and resolve hardware, software, operating system, Microsoft 365, network, and connectivity issues.
Fulfil service requests including user account administration, software deployment, distribution list management, access requests, and device provisioning.
Monitor and manage incidents and service requests through ServiceNow while ensuring service level targets are met.
Conduct regular site visits to support district offices, project teams, and field operations.
Build strong relationships with local stakeholders and provide exceptional customer service.
Assist with office expansions, relocations, project mobilizations, and technology deployments.
Support hardware lifecycle programs including device refreshes, inventory management, and asset recovery activities.
Escalate complex issues to senior analysts or specialized support teams while ensuring complete documentation and troubleshooting details are provided.
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Contribute to continuous improvement initiatives, automation opportunities, and service delivery enhancements.
Support the implementation and adoption of enterprise technologies and business applications.
Ensure compliance with IT security standards, policies, and change management processes.
Collaborate effectively with Digital Services team members to ensure consistent support across all regions and business units.
Participate in after-hours support, on-call rotations, and emergency response activities as required.

What We Are Looking For

Diploma or degree in Information Technology, Computer Science, or a related discipline.
5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Strong troubleshooting skills across Windows operating systems, Microsoft 365, and endpoint technologies.
Experience supporting Active Directory, Entra ID, Intune, and enterprise device management solutions.
Familiarity with ServiceNow an asset.
Knowledge of IT asset management, hardware lifecycle management, and inventory controls.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively as part of a team.
Valid driver's licence and ability to travel to offices and project sites as required.

For Those Who Seek to Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

What We Believe In

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.

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More about this job

Responsibilities

The Digital Services District Support Technician provides level two technical support for internal clients, resolving hardware, software, and network incidents. The role also involves managing service requests, conducting site visits, and maintaining technical documentation to ensure service level targets are met.

Requirements

Candidates must possess a diploma or degree in Information Technology or a related discipline along with at least 5 years of experience in an IT support role. Proficiency in Windows operating systems, Microsoft 365, and enterprise device management solutions is required, along with a valid driver's licence.

Skills

Technical support
Troubleshooting
Hardware support
Software support
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Device provisioning
Asset management
Customer service
Inventory control
Network connectivity
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Service Desk
Desktop Support
Windows
Microsoft 365
Active Directory
Entra ID
Intune
ServiceNow
Hardware Lifecycle Management
Inventory Management
Asset Recovery
Technical Troubleshooting
Incident Management
Service Requests
Endpoint Technologies
Network Connectivity
User Account Administration
Software Deployment
IT Security
Change Management
Construction
Infrastructure
Field Operations
Project Mobilization

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