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Added 2 months ago
PC
Senior Business Operations and Risk Analyst
Partners Community Health
Mississauga, ON
- Full-time
…PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put…
Added 2 months ago
UW
Spécialiste Bilingue en développement des partenariats et sensibilisation communautaire– Grande région de Montréal
Up With Women
Montreal, QC
- Full-time
Added 2 months ago
IB
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Toronto, ON · Calgary, Alberta
- $90,000 to $110,000 CAD / year
- Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…
Added 6 months ago
NA
Construction Surveyor Coordinator
North America Construction (1993) Ltd. - NAC Constructors Ltd.
St. Thomas, ON
- Full-time
…selection process because of illness/disability, please contact Human Resources for further…
Added 2 months ago
TS
Assistant Store Manager
Tokyo Smoke
Orillia, ON
- Full-time
May assist the Store Manager with the human resource activities which include recruitment, training, developing and motivating staff, performance evaluations, disciplinary procedures, and…
Added 2 months ago
Physiotherapist
Bayshore
St. Catharines, ON
…individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and…
Added 2 months ago
A
Program Manager, Talent Development - ARC’One
ARC'TERYX
New Westminster, BC
- Full-time
You have a degree or diploma in education, organizational behavior, human resources, or a related field, and 6+ years of experience in Learning & Development, Talent Development, leadership…
Added 2 months ago
MN
Research Project Leader
Mérieux NutriSciences - North America
Mississauga, ON
- Full-time
Administer corporate human resource programs as they related to assigned personnel, including employee recruitment and retention, compensation, training and development, equal employment…
Added 2 months ago
ML
Quality Assurance Technician - 6-Month Contract
Maple Lodge Farms
Brampton, ON
- $20.55 to $25 CAD / hour
- Full-time
Reporting to the Quality Assurance Manager – Operations, the Quality Assurance Technician will be responsible for monitoring and report on operational compliance to Programs/Policies (e.g.…
Added 2 months ago
RG
Director of Care - Administrative Registered Nurse - Full Time
Responsive Group Inc.
Prescott, ON
- Full-time
…legislative and professional standards. Effectively manages human, material, and fiscal…
Added 2 months ago
PH
Site Supervisor S2 Up to 8 FTE, Core Laboratory - Pemberton Health Centre and Whistler Health Centre Laboratories
Provincial Health Services Authority
Whistler, BC
- Full-time
Supervise the day to day operations of the Laboratory, by planning and implementing approved programs and systems in support of client needs. Assesses and evaluates workflow and recommends…
Added 2 months ago
AU
Adjoint(e) au directeur de la production (Assistant Production Manager)
Alsco Uniforms
Montreal, QC
- Full-time
Added 2 months ago
BC
Digital Services Field Support Technician
Bird Construction
Edmonton, AB
- Full-time
Digital Services Field Support TechnicianReporting to the Manager, Technical Operations, the Field Support Technician will be responsible for level two support for our internal clients via…
Added 2 months ago
Team Lead, Instrumentation and Control Engineer
BWXT
Peterborough, ON
This position reports to the Instrumentation and Controls Engineering Manager. Responsibilities of the engineer performing this role include setting the technical direction for the overall…
Added 2 months ago
HR
Supervisor, Support Services
Humber River Health
ON · Greater Toronto Area, ON
- Other
…ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service…
Added 2 months ago
EG
HR Operations Specialist
Etraveli Group
Toronto, ON
- Full-time
Post-secondary education in Human Resources, Business Administration or equivalent experience in a related field
Added 4 months ago
YE
Wellness Manager
Youth Empowerment & Support Services
Edmonton, AB
- Full-time
Reporting to the Chief Programs Officer, the Wellness Manager provides strategic and operational leadership for YESS’ Wellness department, overseeing Youth Recovery, Counselling, Diversion…
Added 2 months ago
JE
Maintenance Co-op Student - 12 months
Johnson Electric
Mississauga, ON · Canada - FPS Mississauga (General)
- Full-time
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Johnson Electric is committed to providing an inclusive and barrier-free…
Added 2 months ago
P
PepsiCo Canada: People Experience (HR) Winter 2027 Co-op
PepsiCo
Delta, BC
- Full-time
Assist the HR Manager with the implementation of HR programs or initiatives.
Added 2 months ago
MC
Program Therapist - Permanent Full-Time - mixed days and evenings
Mill Creek Care Centre
Barrie, ON
- Full-time
The Program Therapist reports to the Programs Manager and participates as a member of the interdisciplinary team to plan, implement and evaluate programs, outings and events that meet the…
Added 2 months ago
Program Manager-Supply Chain
Leonardo DRS, Inc.
NS · Bedford, Nova
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program…
Added 2 months ago
Manager, Power System Projects
Hydro One Networks Inc
Toronto, ON
Manage the unit and achieve the approved programs and targeted results through the promotion of teamwork between the various disciplines, contracted resources and line of businesses across…
Added 2 months ago
The Shoe Co. - Sales Associate
The Shoe Co.
Oshawa, ON
…self-identify as having a disability or special need. Please advise our Human Resources team if you require an accommodation at any time during the recruitment…
Added 2 months ago
MS
Withdrawal Management Services Support Worker (Part-Time)
Main Street Project Inc.
Winnipeg, MB
- Part-time
Ensure participants are informed of internal and external resources, services, and programs and if needed
Added 2 months ago
CD
Landlord Engagement Specialist (Ajax, Ontario. Part-Time)
Community Development Council Durham
Ajax, ON
- Part-time
…rental market while enhancing the relationship between existing programs meant to support housing retention over the long…

Bird Construction

Digital Services Field Support Technician

Edmonton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Posting language: English
Posted: Sep 3, 2026

Original job description

Digital Services Field Support TechnicianReporting to the Manager, Technical Operations, the Field Support Technician will be responsible for level two support for our internal clients via email, ServiceNow tickets, online chat and phones. This role will conduct technical troubleshooting to resolve Incidents. Fulfillment of Service Requests in a timely manner for our internal team members is also in the scope for this role.

This position is based in Edmonton, Alberta. Travel of up to 25% is required to support regional offices, project sites, and business operations throughout Western Canada but more specifically, Northern Alberta.

What You Will Be Working On

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, phones, meeting room technology, and related end-user systems.
Troubleshoot and resolve hardware, software, operating system, Microsoft 365, network, and connectivity issues.
Fulfil service requests including user account administration, software deployment, distribution list management, access requests, and device provisioning.
Monitor and manage incidents and service requests through ServiceNow while ensuring service level targets are met.
Conduct regular site visits to support district offices, project teams, and field operations.
Build strong relationships with local stakeholders and provide exceptional customer service.
Assist with office expansions, relocations, project mobilizations, and technology deployments.
Support hardware lifecycle programs including device refreshes, inventory management, and asset recovery activities.
Escalate complex issues to senior analysts or specialized support teams while ensuring complete documentation and troubleshooting details are provided.
Create and maintain technical documentation, knowledge articles, and standard operating procedures.
Contribute to continuous improvement initiatives, automation opportunities, and service delivery enhancements.
Support the implementation and adoption of enterprise technologies and business applications.
Ensure compliance with IT security standards, policies, and change management processes.
Collaborate effectively with Digital Services team members to ensure consistent support across all regions and business units.
Participate in after-hours support, on-call rotations, and emergency response activities as required.

What We Are Looking For

Diploma or degree in Information Technology, Computer Science, or a related discipline.
5+ years of experience in an IT Service Desk, Desktop Support, or Technical Support role.
Strong troubleshooting skills across Windows operating systems, Microsoft 365, and endpoint technologies.
Experience supporting Active Directory, Entra ID, Intune, and enterprise device management solutions.
Familiarity with ServiceNow an asset.
Knowledge of IT asset management, hardware lifecycle management, and inventory controls.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively as part of a team.
Valid driver's license and ability to travel to offices and project sites as required.

For Those Who Seek to Redefine

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

What We Believe In

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.

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More about this job

Responsibilities

The Field Support Technician provides level two technical support for internal clients, resolving hardware, software, and network incidents. They also manage service requests, conduct site visits, and support technology deployments across regional offices and project sites.

Requirements

Candidates must have a diploma or degree in Information Technology or a related discipline and at least 5 years of experience in an IT support role. Strong troubleshooting skills in Windows, Microsoft 365, and enterprise device management solutions are required, along with a valid driver's license.

Skills

Technical troubleshooting
ServiceNow
Microsoft 365
Active Directory
Entra ID
Intune
Hardware lifecycle management
Desktop support
Customer service
Incident management
Software deployment
Inventory management
Network connectivity
Technical documentation
Device provisioning

Visa sponsorship

Not detected in the job text

Keywords

Digital Services
Field Support
Technical Operations
ServiceNow
Incident Management
Service Requests
Windows
Microsoft 365
Active Directory
Entra ID
Intune
Hardware Lifecycle
Inventory Management
Asset Recovery
Desktop Support
IT Service Desk
Endpoint Technologies
Network Connectivity
Technical Documentation
Construction
Infrastructure

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