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Added 25 mins ago
Client Care Coordinator FT
EHN Canada
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
The Client Care Coordinator supports the coordination and continuity of care for clients participating in Bellwood’s specialized programs. Working closely with Clinical Managers, clinical…
Added 25 mins ago
Quality Engineer (6-Month Contract Start) - Automotive Parts Manufacturer (36204)
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Orangeville, ON
Contract
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Added 25 mins ago
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Added 25 mins ago
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Added 41 mins ago
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Added 56 mins ago
PIV_INS_BIL_Quebec- EN
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PIV_INS_BIL_Quebec- EN
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Added 1 hour ago
Entry Level Consultant (Canada Focus)
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BIS Safety Software

Course Development Quality Control Specialist

Sherwood Park, AB, Canada

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Mar 27, 2027
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone with exceptional attention to detail who can help us maintain the quality and accuracy of the online courses available through our platform.

About the Role

As our Course Development Quality Control Specialist, you'll be the final set of eyes on courses before they go live, making sure content, course information, and setup meet our quality standards. You'll also take ownership of our network partner courses, help troubleshoot course-related issues, maintain our course catalogue, and work across teams to keep everything accurate and up to date.

This role is about more than catching mistakes. We’re looking for someone who asks why, notices where processes could be better, and helps prevent problems before they happen. If you're detail-oriented, tech savvy, comfortable working with clients and partners, and enjoy improving the way things work, this role could be a great fit.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you will be expected to:

Review and test online courses before launch to ensure they meet our quality, accuracy, and functionality standards

Manage course setup, including descriptions, keywords, subscriptions, landing pages, pricing coordination, and other catalogue details

Take ownership of network partner courses from initial quality review through setup, launch, and ongoing correspondence

Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners

Maintain the accuracy of course development tracking sheets, records, and supporting documentation

Own the ongoing maintenance of our course catalogue, including scheduled reviews, course updates, and identifying content that needs to be updated or retired

Troubleshoot course-related issues and act as an escalation point for our Customer Experience team

Work with Course Development, Customer Experience, Marketing, Ecommerce, and Accounting to keep course information accurate and launches moving forward

Help maintain and improve the quality controls within our AI-assisted course development process

Identify opportunities to simplify, improve, or automate repetitive quality-control processes

Maintain clear policies, procedures, and documentation for course development and quality-control workflows

You might be the right fit if you:

Have exceptional attention to detail and a knack for spotting inconsistencies others might miss

Can work thoroughly without losing sight of efficiency or spending time on details that don't meaningfully affect quality

Take ownership of your work and follow issues through to resolution rather than simply passing them along

Are naturally curious and want to understand how systems and processes work

Are comfortable working independently, navigating ambiguity, and figuring out what needs to happen next

Enjoy troubleshooting and digging into problems to understand what went wrong

Look for ways to improve processes instead of simply following them because “that's how we've always done it”

Communicate clearly and professionally, including when you need to deliver difficult feedback to a client or partner

Enjoy collaborating across teams and can keep multiple people and moving pieces organized

Are tech savvy, quick to learn new systems, and comfortable experimenting with AI tools

Qualifications we are looking for:

Hands-on experience in a detail-focused role where accuracy, organization, and follow-through were important to your success

Customer-facing experience and confidence communicating directly with clients, partners, or other stakeholders

Strong computer skills and the ability to learn new software and systems quickly

Strong organizational skills with experience managing detailed information, records, or documentation

Comfort working with Microsoft Office, particularly Excel

Practical experience using AI tools and an interest in finding ways they can improve workflows and quality

Bonus points if you have:

Experience with learning management systems, online learning, or course development

A background in data management, records management, or maintaining large amounts of detailed information

Experience with technical writing, SOPs, policies, or process documentation

Experience proofreading, editing, or reviewing content for accuracy and consistency

Knowledge of instructional design or adult learning principles

Experience in health and safety, compliance, or another environment with detailed standards and requirements

Experience improving or automating repetitive processes

Compensation and benefits:

Employee Stock Ownership Plan (ESOP)

Full medical, dental, and vision coverage

Life insurance and disability insurance

Health spending account

Flexible working hours

On-the-job training and growth opportunities

Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202609-28CCD

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

Apply About employer

More about this job

Responsibilities

Review and test online courses, manage course setup and catalogue accuracy, oversee partner course submissions and launches, and troubleshoot course-related issues. Coordinate with internal teams and external partners while maintaining quality-control documentation and improving or automating workflows, including AI-assisted processes.

Requirements

Candidates should have experience in a detail-focused role, strong organizational and computer skills, and confidence communicating with clients, partners, or other stakeholders. They should be comfortable with Microsoft Office, especially Excel, learn new systems quickly, and have practical experience using AI tools; experience with learning systems, documentation, editing, or process improvement is an advantage.

Skills

Attention To Detail
Quality Assurance
Course Testing
Course Catalogue Management
Troubleshooting
Customer And Partner Communication
Cross-Functional Collaboration
Process Improvement
Process Automation
Documentation
Data And Records Management
Microsoft Excel
Microsoft Office
AI Tools
Proofreading And Editing
Organizational Skills

Benefits

Employee Stock Ownership Plan (ESOP)
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Insurance
Health Spending Account
Flexible Working Hours
On-The-Job Training And Growth Opportunities
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Quality Assurance
Course Development
Online Learning
Learning Management Systems
Course Catalogue
Course Setup
Course Testing
Network Partner Courses
Customer Experience
Microsoft Office
Microsoft Excel
AI Tools
AI-Assisted Course Development
Data Management
Records Management
Technical Writing
Standard Operating Procedures
Policies And Procedures
Proofreading
Editing
Instructional Design
Adult Learning Principles
Health And Safety
Compliance
Process Improvement
Process Automation
Documentation
E-Learning
SaaS

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