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BIS Safety Software

Software Support Representative

Sherwood Park, AB, Canada

Pay: $23 to $24 CAD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum of 2 years of experience delivering exceptional customer service
Posting language: English
Posted: Sep 28, 2026

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Original job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you'll be expected to:

Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries

Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support

Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform

Educate customers on software features and functionality through clear explanations and product guidance

Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement

Test new features and software updates to ensure quality and functionality before release

Partner with Development and other internal teams to resolve complex issues and advocate for customer needs

Identify opportunities to improve internal processes, support documentation, and the overall customer experience

Monitor recurring customer trends and feedback to help drive continuous improvements across the business

Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues

You might be the right fit if you:

Minimum of 2 years of experience delivering exceptional customer service

Enjoy helping people and solving problems

Possess strong computer skills and the ability to quickly learn new software

Possess excellent listening and communication skills

Confidently handle complex customer inquiries

Thrive in a fast-paced, dynamic environment

Maintain a positive attitude and strong attention to detail

Proficiency in Microsoft Word and Excel

Bonus points if you have:

Experience as a team lead or supervisor in a previous role

Experience in providing technical support for software providers

Compensation and benefits:

Employee Stock Ownership Plan (ESOP)

Full medical, dental, and vision coverage

Life insurance and disability insurance

Health spending account

Flexible working hours

On-the-job training and growth opportunities

Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202607-09CCE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

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More about this job

Responsibilities

Provide timely technical support by phone and email, troubleshoot software issues, guide customers in using the platform, and build positive customer relationships. Document customer feedback, test software updates, collaborate with internal teams to resolve complex issues, and contribute to improvements in support processes and customer experience.

Requirements

Applicants need at least two years of customer service experience, strong computer skills, and the ability to learn new software quickly. Excellent listening and communication, confidence handling complex inquiries, attention to detail, a positive attitude, and proficiency in Microsoft Word and Excel are also required; prior team leadership or software-provider technical support experience is a bonus.

Skills

Customer Service
Technical Support
Software Troubleshooting
Customer Relationship Building
Problem-Solving
Active Listening
Communication
Computer Skills
Microsoft Word
Microsoft Excel
Attention To Detail
Customer Education
Software Testing
Issue Documentation
Cross-Functional Collaboration

Benefits

Employee Stock Ownership Plan (ESOP)
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Insurance
Health Spending Account
Flexible Working Hours
On-The-Job Training
Growth Opportunities
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

SaaS
BIS Safety Software Platform
Technical Support
Customer Service
Customer Experience
Software Troubleshooting
Phone Support
Email Support
Software Features
Product Guidance
Customer Feedback
Feature Requests
Software Testing
Software Updates
Quality Assurance
Development Team Collaboration
Process Improvement
Support Documentation
Microsoft Word
Microsoft Excel
Safety Training
Learning
Compliance
E-Learning

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