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Added 2 hours ago
SAP Software Sales Consultant
INNOVAPTE
Mississauga, ON
Full-time
5+ years of experience in SAP Sales, ERP Sales, Software Sales, Enterprise Sales, IT Sales, SaaS Sales, or Technology Business Development.
Added 3 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 4 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and Evaluation (CORE). CORD provides researchers with expert support, technical…
Added 4 hours ago
Software Support Representative
BIS Safety Software
Sherwood Park, AB
$23 to $24 CAD / hour
Full-time
Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform
Added 4 hours ago
Lead Full Stack Engineer (.Net, Vue/React) - Fully Remote
CoverGo
Remote, Canada
Full-time · Remote
As the Lead Full Stack Engineer, you will take on a pivotal role in guiding the design, implementation, and maintenance of our innovative SaaS platform. You will provide technical direction…
Added 5 hours ago
Senior AI Engineer (Permanent)
CoreFactor Inc.
ON · Downtown Toronto (Underground city), Ontario
Full-time
Design, prototype, and lead development of agentic AI systems capable of multi-step reasoning, task decomposition, and tool use to automate and support complex business workflows.
Added 6 hours ago
Senior AI Engineer (Permanent)
CoreFactor
Toronto, ON · Greater Toronto Area, Canada
Full-time
Design, prototype, and lead development of agentic AI systems capable of multi-step reasoning, task decomposition, and tool use to automate and support complex business workflows.
Added 9 hours ago
Backend Engineer (Golang)
Mai Wealth
Engineer, BC
Full-time
Have 1-3 years of experience in software development.
Added 9 hours ago
Product Manager - AI
Simpro Software
Montreal, QC
Full-time
Cross-Functional Agility: Work tightly with SIMPRO Product and R&D teams to ensure AI frameworks utilize the core platform effectively while serving as the product owner for the AI/ML…
Added 12 hours ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
…in the lending market. We are the first all online lending platform helping Canadian homeowners obtain equity backed loans. The Pads lending network is also comprised of 100% Canadian…
Added 14 hours ago
National Sales Executive
Stryke Logistics
Vaughan, ON
Full-time
Demonstrated success in lead generation and new business development
Added 16 hours ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and Evaluation (CORE). CORD provides researchers with expert support, technical…
Added 17 hours ago
Associate Program Manager - Strategic Initiatives
SecondWind by Joveo
Canada
Full-time
Our AI-driven recruitment advertising platform helps organizations attract, engage, and hire talent more efficiently than ever before. From intelligent job ad distribution to real-time…
Added 17 hours ago
CV & Sensor Calibration Engineer
Harvey Nash
Markham, ON
$170,000 to $195,000 CAD / year
Full-time
Lead the development and improvement of camera and sensor calibration processes across a growing hardware platform
Added 17 hours ago
AI/ML Engineer
lululemon
Vancouver, BC
Full-time
Proven ability to design and implement production-grade AI/ML application components applying best-practice software engineering including CI/CD integration, automated testing, and service…
Added 18 hours ago
Solutions Architect
Brainhunter Systems Ltd
ON · Ontario, Canada
Contract
Vendor solution + mainframe integration experience: Hands-on designed or implementing a third-party/vendor platform interfacing with mainframe applications.
Added 23 hours ago
Retention Specialist
Jobber
Remote, Canada
Full-time · Remote
…exploring alternatives, or not yet seeing the full value of the platform. We take the time to understand what’s getting in the way, and then connect them to the Jobber features and…
Added 23 hours ago
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 1 day ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 1 day ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
…company on a mission to build the world’s leading automation platform for ecommerce…
Added 1 day ago
Technical Program Manager II
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 1 day ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN is hiring a Senior Technical Program Manager to lead high-impact programs that span product, technology, design, and product operations. This is a deeply technical senior…
Added 1 day ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
CNN Digital is seeking an experienced Senior Technical Program Manager to oversee and drive the development, release, and continuous improvement of key products within our best-in-class…
Added 1 day ago
Director, Value Creation Private Markets
OPTrust
Toronto, ON
Full-time
The Director, Value Creation will lead the modernization of Private Markets investment workflows and drive AI-enabled value creation across the portfolio. This role combines expertise in…
Added 1 day ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and Evaluation (CORE). CORD provides researchers with expert support, technical…

BIS Safety Software

Software Support Representative

Sherwood Park, AB, Canada

Pay: $23 to $24 CAD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Experience: Minimum of 2 years of experience delivering exceptional customer service
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you.

This is an in-person role based out of our Sherwood Park, AB office.

In this role, you'll be expected to:

Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries

Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support

Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform

Educate customers on software features and functionality through clear explanations and product guidance

Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement

Test new features and software updates to ensure quality and functionality before release

Partner with Development and other internal teams to resolve complex issues and advocate for customer needs

Identify opportunities to improve internal processes, support documentation, and the overall customer experience

Monitor recurring customer trends and feedback to help drive continuous improvements across the business

Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues

You might be the right fit if you:

Minimum of 2 years of experience delivering exceptional customer service

Enjoy helping people and solving problems

Possess strong computer skills and the ability to quickly learn new software

Possess excellent listening and communication skills

Confidently handle complex customer inquiries

Thrive in a fast-paced, dynamic environment

Maintain a positive attitude and strong attention to detail

Proficiency in Microsoft Word and Excel

Bonus points if you have:

Experience as a team lead or supervisor in a previous role

Experience in providing technical support for software providers

Compensation and benefits:

Employee Stock Ownership Plan (ESOP)

Full medical, dental, and vision coverage

Life insurance and disability insurance

Health spending account

Flexible working hours

On-the-job training and growth opportunities

Free on-site parking

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202607-09CCE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

Apply About employer

More about this job

Responsibilities

Provide timely technical support by phone and email, troubleshoot software issues, guide customers in using the platform, and build positive customer relationships. Document customer feedback, test software updates, collaborate with internal teams to resolve complex issues, and contribute to improvements in support processes and customer experience.

Requirements

Applicants need at least two years of customer service experience, strong computer skills, and the ability to learn new software quickly. Excellent listening and communication, confidence handling complex inquiries, attention to detail, a positive attitude, and proficiency in Microsoft Word and Excel are also required; prior team leadership or software-provider technical support experience is a bonus.

Skills

Customer Service
Technical Support
Software Troubleshooting
Customer Relationship Building
Problem-Solving
Active Listening
Communication
Computer Skills
Microsoft Word
Microsoft Excel
Attention To Detail
Customer Education
Software Testing
Issue Documentation
Cross-Functional Collaboration

Benefits

Employee Stock Ownership Plan (ESOP)
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Disability Insurance
Health Spending Account
Flexible Working Hours
On-The-Job Training
Growth Opportunities
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

SaaS
BIS Safety Software Platform
Technical Support
Customer Service
Customer Experience
Software Troubleshooting
Phone Support
Email Support
Software Features
Product Guidance
Customer Feedback
Feature Requests
Software Testing
Software Updates
Quality Assurance
Development Team Collaboration
Process Improvement
Support Documentation
Microsoft Word
Microsoft Excel
Safety Training
Learning
Compliance
E-Learning

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