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Added 4 months ago
PG
Senior Cloud Security Engineer, Information Security
Peoples Group
Vancouver, British Columbia · Toronto, Ontario · Alberta
- Full-time
Partner with the AVP of Corporate Information Security and the Team Lead, DevSecOps, on the security roadmap; translate risk decisions into engineering work.
Added 4 months ago
CI
Commercialization Manager
Civica Infrastructure Inc
Vaughan, Ontario · WOODBRIDGE, Ontario
- Full-time
- Contract
We are seeking a highly motivated, senior, and hands-on business development professional to help introduce and grow this new product/service in Ontario. As described in more detail below,…
Added 4 months ago
JI
Application Specialist
J.D. Irving, Limited
Moncton, NB
- Full-time
Participate in technical discussions for configuration, testing, and operations of our platform solutions
Added 2 months ago
I
Account Executive, Emerging Mid Market
Intuit
Toronto, ON
- Full-time
Consultative Solution Selling: Lead deep-dive discovery sessions to uncover business pain points and architect the right solution using Intuit Enterprise Suite's AI-Native ERP platform and…
Added 2 months ago
C
Engineering Manager (.NET)
Comm100
Vancouver, BC
- $130,000 to $155,000 CAD / year
- Full-time
We’re looking for an Engineering Manager (.NET) to join our team and help lead the people and technology behind our platform.
Added 2 months ago
C
Lead Software Engineer (.NET)
Comm100
Vancouver, BC
- $115,000 to $155,000 CAD / year
- Full-time
Lead the technical design and development of new features while helping evolve and maintain our existing platform.
Added 2 months ago
MR
Engineer Computer - Cosmopolitan
MGM Resorts International
NB · Chiasson Office, NB
- Full-time
Analyze hardware & software needs for planning of projects and make recommendations based on requirements.
Added 2 months ago
E
Director of Product Design
EvenUp
Toronto, ON
- $202,162 to $237,838 CAD / year
- Full-time
Lead and support a team of 4+ product designers, investing in their growth, performance, and career development.
Added 2 months ago
Technical Specialist
Government of Alberta
Edmonton, AB
…that support key digital initiatives. Reporting to the Team Lead, Technical Services, you will build web-based solutions, automate complex processes, enhance public access to services, and…
Added 2 months ago
A
Senior Database Analyst
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Opportunities to invest in yourself (career development, etc.);
Added 2 months ago
T
Sr. Lead Engineer, TD Securities
TD
Toronto, ON
- Full-time
We are looking for a hands-on Lead Engineer/Dev Manager that will work on innovative and transformational initiatives at TD Securities. The successful candidate will be responsible for the…
Added 2 months ago
BV
Lead Product Manager, Live Games
Big Viking Games
Remote, Canada
- Full-time
- Remote
Big Viking Games is hiring a Lead Product Manager, Live Games to help shape the next stage of growth for one of our long-running social games.
Added 2 months ago
G
Maintenance Supervisor
Greystar
ON · Toronto, ON
- Full-time
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 2 months ago
IR
Account Executive, Exhibitor Sales
Info-Tech Research Group
London, ON · Toronto, ON
- Full-time
Encourage Participation in Market Reports: Motivate software providers to engage in upcoming market reports by collecting feedback from their customers using the SoftwareReviews platform.
Added 2 months ago
C
Group Product Manager, AI Platform
Caseware
Toronto, ON
- $145,000 to $160,000 CAD / year
- Full-time
As Group Product Manager for the AI Platform, you sit at the center of the team building Caseware's core AI surfaces - the agents and agent builder practitioners use to do real work, the…
Added 2 months ago
SE
Global Ontology and Semantic Data Leader
Schneider Electric
Montreal, QC
- Full-time
Establish and lead a global ontology and semantic data strategy for the Digital Energy software organization. This role defines how products, systems, devices, points, relationships,…
Added 6 months ago
PC
Finance Transformation Senior Manager, EPM (Bilingual FR/EN)
PwC Canada
Montreal, Quebec
- Full-time
Lead clients through vendor/software selection and full technology implementation, ensuring scalable, sustainable solutions aligned with long-term finance transformation goals.
Added 2 months ago
M&A Associate
Banyan Software
Toronto, ON
Minimum 4 years of M&A experience, working in private equity, investment banking, transaction advisory, corporate development or a software-specific industry.
Added 4 months ago
BS
Software Support Representative
BIS Safety Software
Sherwood Park, AB
- Full-time
Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
Added 3 months ago
C
Lead Solution Architect (Anaplan)
Ciena
Ottawa, ON
- $91,000 to $145,400 CAD / year
- Full-time
The Lead Enterprise Solution Architect (Anaplan) serves as the senior technical authority for the Anaplan platform, translating enterprise planning priorities into scalable, reliable, and…
Added 4 months ago
X
Senior Engineer
Xero
Vancouver, British Columbia
- Full-time
…complex, monolithic systems and building high-quality, scalable software, your work ensures our platform remains robust and reliable for millions of global…
Added 4 months ago
E
Project Manager - 26249
Enverus
Calgary, Alberta
- Full-time
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 3 months ago
AT
Staff Embedded Firmware Engineer (Contractor)
Arlo Technologies
Richmond, British Columbia · CA - British Columbia - Richmond
- Full-time
Arlo is seeking a highly experienced Staff Embedded Firmware Engineer to lead the development of next-generation IoT and video streaming products. In this technical leadership role, you…
Added 2 months ago
Technical Project Manager - Software
Acuity Inc.
Brossard, QC
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control…
Added 2 months ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
…Digital Product Passports, and other emerging requirements. Our platform empowers manufacturers to navigate change with confidence while building stronger supplier relationships and driving…

BIS Safety Software

Software Support Representative

Sherwood Park, AB, Canada

$23 - $24 an hour · Full-time

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Applications open in a new tab.

Job details

Pay: $23 - $24 an hour
Job type: Full-time
Experience: Minimum of 2 years of experience delivering exceptional customer service
Posting language: English
Posted: Jul 9, 2026

Original job description

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been committed to delivering exceptional customer experiences, helping organizations get the most out of our software while supporting safer, more compliant workplaces. As we continue to grow, we're looking for someone who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software.

About the Role

As a Software Support Representative, you'll be the first point of contact for our customers, providing exceptional, knowledgeable technical support and helping them get the most out of our software. You'll solve problems, build strong relationships, and create positive experiences that leave a lasting impression. If you're passionate about helping people and enjoy a fast-paced, collaborative environment, this could be the role for you.

This is an in-person role based out of our Sherwood Park, AB office.

\nIn this role, you'll be expected to:

Deliver exceptional technical support to customers via phone and email, ensuring timely and effective resolution of inquiries.
Build trusted relationships with customers by providing friendly, knowledgeable, and solution-focused support.
Troubleshoot software issues and guide customers through best practices to help them get the most out of the BIS Safety Software platform.
Educate customers on software features and functionality through clear explanations and product guidance.
Document customer inquiries, feature requests, and enhancement ideas to support continuous product improvement.
Test new features and software updates to ensure quality and functionality before release.
Partner with Development and other internal teams to resolve complex issues and advocate for customer needs.
Identify opportunities to improve internal processes, support documentation, and the overall customer experience.
Monitor recurring customer trends and feedback to help drive continuous improvements across the business.
Contribute to a collaborative, customer-focused team by participating in daily meetings and sharing knowledge with colleagues.

You might be the right fit if you:

Minimum of 2 years of experience delivering exceptional customer service
Enjoy helping people and solving problems
Possess strong computer skills and the ability to quickly learn new software
Possess excellent listening and communication skills
Confidently handle complex customer inquiries
Thrive in a fast-paced, dynamic environment
Maintain a positive attitude and strong attention to detail
Proficiency in Microsoft Word and Excel

Bonus points if you have:

Experience as a team lead or supervisor in a previous role
Experience in providing technical support for software providers

Compensation and benefits:

Employee Stock Ownership Plan (ESOP)
Full medical, dental, and vision coverage
Life insurance and disability insurance
Health spending account
Flexible working hours
On-the-job training and growth opportunities
Free on-site parking

$23 - $24 an hour

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

About BIS:

BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing!

A few things that make us different: we don’t use job titles internally - we value humility and contribution over hierarchy. We move fast, integrate new ideas quickly, and give people real ownership of their work. And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build.

How to apply:

Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted.

Job ID #T202607-09CCE

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More about this job

Responsibilities

Provide technical support to customers via phone and email to resolve software issues and guide them on best practices. Collaborate with internal development teams to document feature requests and test new software updates.

Requirements

Requires a minimum of 2 years of experience in customer service and proficiency in Microsoft Word and Excel. Candidates should possess strong computer skills and the ability to handle complex customer inquiries in a fast-paced environment.

Skills

Technical Support
Customer Service
Troubleshooting
Communication Skills
Microsoft Word
Microsoft Excel
Problem Solving
Product Guidance
Software Testing
Relationship Building

Benefits

Employee Stock Ownership Plan (ESOP)
Full medical coverage
Dental coverage
Vision coverage
Life insurance
Disability insurance
Health spending account
Flexible working hours
On-the-job training and growth opportunities
Free on-site parking

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Technical Support
Customer Experience
Software Troubleshooting
Compliance Software
ESOP
Microsoft Word
Microsoft Excel
Product Improvement
Quality Assurance

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