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Added 1 hour ago
RF
Customer Success Specialist
Radius Fire Protection
Richmond, BC
- Full-time
We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while…
Added 1 hour ago
AC
Acheteur | Buyer (Aerospace)
Aston Carter
Montreal, QC
- $40 to $50 CAD / hour
- Contract
We are seeking a highly motivated Account Specialist to join our Supply Chain team. In this role, you will serve as the primary point of contact for a portfolio of strategic suppliers,…
Added 5 hours ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
Typically, more than 10 years of industry and product line experience in a brokerage setting working as a Senior Client Manager or dedicated claims specialist
Added 6 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 6 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 6 hours ago
GG
B2B - Sales Operations Specialist
GOODAI GLOBAL USA INC.
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.
Added 6 hours ago
NB
Senior Analyst Estates advisory
National Bank of Canada
Toronto, ON
- Full-time
…National Bank Independent Network (NBIN) means acting as a specialist in estate administration and advisory services. In this role, you will help client firms and internal partners navigate…
Added 6 hours ago
K
Accounts Receivable Specialist
Kuehne+Nagel
Vancouver, BC
- Full-time
As an Accounts Receivable Specialist, you’ll play a key part in maximizing cash flow, minimizing Day Sales Outstanding, and reducing overdue balances. You’ll help mitigate business unit…
Added 7 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
In the role of Platform Account Executive, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights…
Added 8 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We’re looking for a Technical Specialist, Real Property Management who thrives in a dynamic environment and enjoys solving complex facility and infrastructure challenges. In this role, you…
Added 8 hours ago
CA
Automotive Accessories Specialist - Capital GMC Buick, Edmonton
Capital Automotive Group
Edmonton, AB · GMC Edmonton
- Full-time
🚗Capital Customs is looking for an Automotive Accessory Specialist! 🚀
Added 8 hours ago
CG
Automotive Accessories Specialist - Capital GMC Buick, Edmonton
Capital GMC Buick Cadillac
Edmonton, AB · GMC Edmonton
- Full-time
🚗Capital Customs is looking for an Automotive Accessory Specialist! 🚀
Added 8 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Prodomax Automation Ltd. is currently seeking a NETWORK AND SYSTEMS SPECIALIST to join our team.
Added 10 hours ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Added 10 hours ago
AK
Accounting Specialist
Asahi Kasei
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
We are seeking an Accounting Specialist to be a part of a new plant start-up based in Port Colborne, Ontario. This position will be responsible for supporting all aspects of the accounts…
Added 10 hours ago
SV
Executive Assistant
St. Vincent's Hospice
St. Vincent's, NL · St Vincent, NL
- Full-time
You don’t need to be a governance specialist. We are looking for someone with strong Executive Assistant, PA or senior administrative experience who is exceptionally organised, confident…
Added 10 hours ago
C
Account Management Specialist Senior
Cummins
Clairmont, AB
- Full-time
We are looking for a talented Account Management Specialist Senior to join our team specializing in sales for our On-Highway segment in Alberta.
Added 11 hours ago
AS
MARKETING SPECIALIST - RICHMOND HILL, ON
Al-Ayn Social Care Foundation Canada
Richmond Hill, ON
- Full-time
The Marketing Specialist will work in collaboration with the marketing director to oversee all marketing aspects of this growing business. From planning, communicating, directing and…
Added 11 hours ago
S
Platform and Security Growth Business Account Executive
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
In the role of Platform Account Executive, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights…
Added 11 hours ago
MU
Dental Hygienist
McGill University
Montreal, QC
- Full-time
…apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search…
Added 12 hours ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
This is more than a job -- it's your entry point into the dynamic group insurance industry. As a Group Benefits Specialist, you'll gain hands-on experience with Canada's top benefits…
Added 12 hours ago
M
Sales Executive, Cloud & AI
Microsoft
Toronto, ON
- Full-time
…strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist…
Added 12 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Position: Managed Accounts Supervision Specialist
Added 14 hours ago
PC
Member Experience Specialist (On Site)
Prospera Credit Union
Surrey, BC
- Full-time
Added 14 hours ago
AS
AML/ATF Officer
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Review KYC documents at account opening stage

Bison Transport Inc.

Customer Implementation Specialist

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

Lead the onboarding and implementation of new and awarded business from post-award through go-live.
Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
Maintain onboarding documentation and ensure visibility and accessibility across teams.
Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
Own and maintain onboarding processes, workflows, SOPs, and best practices.
Identify process improvement opportunities and support standardization and automation initiatives.
Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
Experience within the transportation, logistics, or supply chain industry is considered an asset.
Familiarity with customer onboarding, implementation, or operational transition processes.
Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Apply About employer

More about this job

Responsibilities

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating between Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting requirements, and ensuring system accuracy to deliver a seamless customer experience.

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the supply chain or logistics industry. A post-secondary education in Business, Supply Chain, or a related field is required, along with proficiency in business applications like TMS and CRM platforms.

Skills

Customer onboarding
Project coordination
Supply chain management
Logistics
CRM platforms
Data accuracy
Process improvement
SOP development
Cross-functional collaboration
Stakeholder management
Microsoft Office
Excel
Communication skills
Detail-oriented

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams
Corporate social responsibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Supply Chain
Logistics
Transportation
Onboarding
Project Management
SOP
KPI
TMS
CRM
Pricing
Operational Execution
Stakeholder Management
Process Improvement
Automation
Data Accuracy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Business Requirements
Implementation Specialist

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