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Added 18 mins ago
MD
Information Desk Coordinator / Customer Service Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Customer Service Specialist Intermediate
Added 3 hours ago
CS
Quoting Specialist Job - Complete Shipping Solutions
Complete Shipping Solutions
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking a motivated and experienced Quoting Specialist to join our team. This role is integral to our operations, assisting clients with shipping quotes for domestic and cross-border…
Added 5 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Richmond, BC
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 5 hours ago
IE
Sr. Specialist, Logistics
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Sr. Specialist, Logistics will assist in developing, maintaining, and reporting on logistics expenditures and performance, and will evaluate and analyze various forms of data to…
Added 5 hours ago
K
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
The Operational Care Specialist is responsible for coordinating shipments accurately, efficiently, and in line with customer transit‑time requirements. As part of our Operational Care…
Added 5 hours ago
P
Customer Service Specialist- Logistics
PheedLoop
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 6 hours ago
K
Accounts Receivable Specialist
Kuehne+Nagel
Vancouver, BC
- Full-time
1+ years of work experience in a customer service role
Added 6 hours ago
NH
Asset Protection Specialist
New Horizon Co-op
Grande Prairie, AB
- Full-time
Experience in security, loss prevention, or customer service
Added 7 hours ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment.…
Added 7 hours ago
PE
Customer Service Specialist- Logistics
PheedLoop Events
Toronto, ON
- Full-time
At PheedLoop, events don’t just run on software- they run on exceptional operational execution and customer support. As a Customer Service Specialist, you’ll play a key role in helping…
Added 8 hours ago
AI
International Trade Compliance Consultant
Apotex Inc.
Toronto, ON · North York, ON
- $72,284 to $101,198 CAD / year
- Full-time
Serve as the senior technical specialist/advisor to the organization for all matters pertaining to movement of all goods and materials on an international scale. Collaborate with the launch…
Added 8 hours ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
Highly service-oriented mindset and internal customer orientation.
Added 9 hours ago
SR
AZ Driver
Sunbelt Rentals - Atlantic Canada
Toronto, ON · Etobicoke, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 9 hours ago
WO
Replenishment Specialist (E-Comm)
Workwear Outfitters
Cambridge, ON · Ontario > Cambridge DC
- Full-time
We’re looking for an organized, detail-oriented E-Commerce Replenishment Specialist (1-Year Contract) to join our Cambridge, Ontario, Distribution Centre. You’ll play an important role in…
Added 10 hours ago
C
Account Management Specialist Senior
Cummins
Clairmont, AB
- Full-time
Account Growth Leadership - Expanding product and service penetration within assigned accounts, directly increasing revenue and strengthening long‑term customer value.
Added 10 hours ago
RI
Carrier Sales Representative
RXO, Inc.
Burnaby, BC
- Full-time
2 years of experience in sales or customer service
Added 11 hours ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Outstanding customer service and interpersonal skills;
Added 12 hours ago
AA
Parts Representative
Auto Air Export, Inc.
Ingersoll, ON
- $21 to $24 CAD / hour
Fields customer questions and complaints, including parts and order-related inquiries; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or…
Added 13 hours ago
AC
Spécialiste Du Soutien Logistique /Logistics Support Specialist (Areospace)
Aston Carter
Longueuil, QC
- $38.5 to $45 CAD / hour
- Contract
We are seeking a detail-oriented and proactive Logistics Specialist to support the movement of engines and related components within a designated engine market. This role is responsible for…
Added 15 hours ago
TL
Sales Associate (Brick Specialist) – Ross Park Mall, Pennsylvania
the LEGO Group
Moose Jaw, SK
- Part-time
Part Time Sales Associate (Brick Specialist) - Ross Park Mall, Pittsburgh, PA
Added 16 hours ago
FC
CAN Driver
FedEx Canada
Truro, NS
- Full-time
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to…
Added 16 hours ago
WB
Logistics Specialist
Westcan Bulk Transport Ltd .
Saskatoon, SK
- Full-time
As our Saskatoon operations continue to grow, Westcan is looking for a Logistics Specialist to help support and coordinate our expanding fuel dispatch team.
Added 17 hours ago
A
HSE Specialist
ABB
Bromont, QC
- Full-time
Added 17 hours ago
B
Procurement Specialist
BGIS
Winnipeg, MB
- Full-time
The Procurement Specialist is responsible for collaborating with Procurement Managers on a multitude of Procurement projects ranging from RFXs, contract management reviews and other supply…
Added 17 hours ago
Front Store Manager & Field Operations Specialist
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Saskatoon, SK
Pharmasave #444 Idylwyld is looking for a full-time Front Store Manager and Field Operations Specialist to join our team in Saskatoon, Saskatchewan.

Bison Transport Inc.

Customer Implementation Specialist

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

Lead the onboarding and implementation of new and awarded business from post-award through go-live.
Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
Maintain onboarding documentation and ensure visibility and accessibility across teams.
Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
Own and maintain onboarding processes, workflows, SOPs, and best practices.
Identify process improvement opportunities and support standardization and automation initiatives.
Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
Experience within the transportation, logistics, or supply chain industry is considered an asset.
Familiarity with customer onboarding, implementation, or operational transition processes.
Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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More about this job

Responsibilities

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating between Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting requirements, and ensuring system accuracy to deliver a seamless customer experience.

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the supply chain or logistics industry. A post-secondary education in Business, Supply Chain, or a related field is required, along with proficiency in business applications like TMS and CRM platforms.

Skills

Customer onboarding
Project coordination
Supply chain management
Logistics
CRM platforms
Data accuracy
Process improvement
SOP development
Cross-functional collaboration
Stakeholder management
Microsoft Office
Excel
Communication skills
Detail-oriented

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams
Corporate social responsibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Supply Chain
Logistics
Transportation
Onboarding
Project Management
SOP
KPI
TMS
CRM
Pricing
Operational Execution
Stakeholder Management
Process Improvement
Automation
Data Accuracy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Business Requirements
Implementation Specialist

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