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Added 27 mins ago
WA
Accessories Specialist
Wood Automotive Group
Calgary, AB
- Full-time
…years, is offering an exciting opportunity for an Accessories Specialist to join our Okotoks Ford Lincoln…
Added 28 mins ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 28 mins ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
Help deepen our understanding of members and clients via data analysis and valorization to support strategic decision-making, while developing visualization reports and making…
Added 28 mins ago
C
Associate Controls Specialist
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 28 mins ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Market Leader Financial Planning
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- Full-time
Provides financial and investment planning and advice to deliver a solution in the best interests of the customer. Determines client needs and provides solutions though the sales of managed…
Added 28 mins ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
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- Full-time
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Added 28 mins ago
B
Mortgage Specialist
BMO
Waterloo, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
Peterborough, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
Sudbury, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
Brantford, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 28 mins ago
B
Mortgage Specialist
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- Full-time
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Added 28 mins ago
B
Mortgage Specialist
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- Full-time
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Added 28 mins ago
B
Mortgage Specialist
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Guelph, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 43 mins ago
AI
Electromechanical Solutions Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
The Electromechanical Solutions Specialist supports the electromechanical operations team on quotes, strategic projects and new sales. He/She also estimates repair work for small to mid…
Added 43 mins ago
AI
BAS Specialist
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Mississauga, ON
- Full-time
BAS Specialist is the continuation of the BAS technician’s career at GDI Ainsworth. Intermediate technician is defined as one who has served between 6,000 – 18,000 hrs in the BAS industry.…
Added 43 mins ago
AI
Health, Safety and Environmental Specialist
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- Full-time
The Health, Safety and Environmental (HSE) Specialist support the Manager of HSE in ensuring their assigned Business Unit complies with provincial regulations and company health, safety,…
Added 43 mins ago
AI
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- Full-time
Our Remote Building Automation Services (RBAS) team is looking for an RBAS Specialist to join our National Support Team. This is an excellent opportunity for a recent graduate with…
Added 1 hour ago
IS
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IO Solutions Contact Center Morocco
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- Full-time
…phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity…
Added 1 hour ago
PK
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Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
Added 4 hours ago
RP
Heating Air Conditioning Specialist
ReEnergy Performace Services
Vancouver, BC
- Full-time
Role Description The Heating Air Conditioning Specialist is a full-time hybrid role based in Vancouver, BC, with a mix of on-site and work-from-home responsibilities. This role involves…
Added 4 hours ago
LA
Client Development Manager
Life Ashore
Canada
- Temporary
As we continue to grow, we are expanding our range of services to provide clients with more comprehensive support under one trusted company. Our services span immigration, real estate,…

Bison Transport Inc.

Customer Implementation Specialist

Winnipeg, MB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

Lead the onboarding and implementation of new and awarded business from post-award through go-live.
Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
Maintain onboarding documentation and ensure visibility and accessibility across teams.
Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
Own and maintain onboarding processes, workflows, SOPs, and best practices.
Identify process improvement opportunities and support standardization and automation initiatives.
Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
Experience within the transportation, logistics, or supply chain industry is considered an asset.
Familiarity with customer onboarding, implementation, or operational transition processes.
Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Apply About employer

More about this job

Responsibilities

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating between Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting requirements, and ensuring system accuracy to deliver a seamless customer experience.

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the supply chain or logistics industry. A post-secondary education in Business, Supply Chain, or a related field is required, along with proficiency in business applications like TMS and CRM platforms.

Skills

Customer onboarding
Project coordination
Supply chain management
Logistics
CRM platforms
Data accuracy
Process improvement
SOP development
Cross-functional collaboration
Stakeholder management
Microsoft Office
Excel
Communication skills
Detail-oriented

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams
Corporate social responsibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Supply Chain
Logistics
Transportation
Onboarding
Project Management
SOP
KPI
TMS
CRM
Pricing
Operational Execution
Stakeholder Management
Process Improvement
Automation
Data Accuracy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Business Requirements
Implementation Specialist

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