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Added 18 mins ago
ET
Director, Analog IC Design
ESS Technology, Inc.
Kelowna, BC
- Full-time
As Director, Analog IC Design, you will set the technical direction and lead the analog design group, while remaining hands-on with circuit design. Responsibilities include:
Added 18 mins ago
PR
Lead Structural Engineer - Carports (SHIELD)
Polar Racking Inc.
Mississauga, ON
- Full-time
…buildings. We're looking for a senior structural engineer to lead the technical work specific to this product line - coordinating steel calculations, reviewing drafters' connection details,…
Added 18 mins ago
QC - ASSISTANT STORE MANAGER - ALDO SAINTE-CATHERINE
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 33 mins ago
CC
Retail Shift Leader
Canna Cabana
Edmonton, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 48 mins ago
GP
Représentant(e) des ventes et du développement des affaires
Global Payments Inc.
Vancouver, BC
- Full-time
…Business Development Representative to join our ever-evolving SMB Sales team and help shape the future of global commerce. In this high-impact role, you’ll drive business growth by helping…
Added 48 mins ago
AI
Now Hiring: Inside Sales Representative (CLOSED)
AdEasy Inc.
Winnipeg, MB
- Full-time
As an Inside Sales Representative at AdEasy, you will be in charge of securing and onboarding new business through inbound leads. It is essential that you are an outstanding communicator…
Added 1 hour ago
CH
Key Accounts Manager, Grocery
Charton Hobbs Group
Mississauga, ON
- Full-time
…approximately half of our grocery business in the region and will lead customer planning, listing presentations, programming, and business development across assigned…
Added 1 hour ago
WM
Quality Manager - Manufacturing
Weir Minerals
Surrey, BC
- Full-time
Cross-Functional Collaboration: Work closely with Production, Scheduling, Engineering, Sales, and Supply Chain teams to ensure quality standards are integrated into all stages of production…
Added 1 hour ago
P
Sales Manager (Western Canada)
PPG
Mississauga, ON
- Full-time
The Sales Manager drives sales growth, profitability, and team development within their designated region (Western Canada). You will lead a high-performing team of Refinish Collision…
Added 1 hour ago
FB
Service Supervisor I
Farm Boy Inc.
Toronto, ON
- $19.15 CAD / hour
- Full-time
You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on…
Added 1 hour ago
W
Quality Manager - Manufacturing
Weir
Surrey, BC
- Full-time
Cross-Functional Collaboration: Work closely with Production, Scheduling, Engineering, Sales, and Supply Chain teams to ensure quality standards are integrated into all stages of production…
Added 1 hour ago
U
Key Account Manager - Beauty & Personal Care
Unilever
Toronto, ON
- Full-time
We are looking for a commercially driven and customer-focused Key Account Manager to lead and grow one of our key Canadian retail accounts, Costco.
Added 1 hour ago
MS
Merchandise Manager PT
Michaels Stores
Winnipeg, MB
- Part-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 1 hour ago
MS
Merchandise Manager
Michaels Stores
Saskatoon, SK
- Part-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 1 hour ago
OT
Restaurant Manager
One Therapy Network
Victoria, BC
- Full-time
Lead restaurant meetings and support effective communication.
Added 1 hour ago
OT
Restaurant Manager
One Therapy Network
Colwood, BC
- Full-time
Lead restaurant meetings and support effective communication.
Added 1 hour ago
AG
Inventory - Field Data Collector
Acosta Group
Fort Erie, ON
- Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 1 hour ago
G
Seasonal Retail Sales Associate - Windsor Crossing
Gap
Lasalle, ON
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 1 hour ago
G
Seasonal Retail Sales Associate - Toronto Eaton Centre
Gap
Toronto, ON
- Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 1 hour ago
BR
Assistant Manager - Robson Centrepoint
Banana Republic
Vancouver, BC
- Full-time
…for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.…
Added 1 hour ago
P
Inbound Business Development Representative (SDR)
PheedLoop
Toronto, ON
- Full-time
As an Inbound Sales Development Representative at PheedLoop, you’ll play a key role in driving our growth. Working in a high-paced, dynamic environment, you’ll take ownership of our sales…
Added 1 hour ago
BR
Assistant Manager - S Edmonton Common
Banana Republic
AB · Edmonton, AB
- Full-time
…for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.…
Added 1 hour ago
Director, Enterprise Sales, Public Sector
Databricks
Ottawa, ON
We are looking for an Enterprise Sales Director to lead our growing Public Sector business in Ottawa. Leading a team of Enterprise Named and Strategic Account Executives, you will be…
Added 1 hour ago
Technical Product Manager - Geomembrane and Specialty market
Intertape Polymer Group (IPG)
Truro, NS · NS
Position Purpose: Lead the growth and success of an assigned product line by developing market-driven strategies, identifying new opportunities, and advancing product innovation. Through…
Added 2 hours ago
AG
WFH-Entry Level Leader
AO Globe Life
Remote, Canada
- Full-time
- Remote

Bison Transport Inc.

Customer Implementation Specialist

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

Lead the onboarding and implementation of new and awarded business from post-award through go-live.
Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
Maintain onboarding documentation and ensure visibility and accessibility across teams.
Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
Own and maintain onboarding processes, workflows, SOPs, and best practices.
Identify process improvement opportunities and support standardization and automation initiatives.
Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
Experience within the transportation, logistics, or supply chain industry is considered an asset.
Familiarity with customer onboarding, implementation, or operational transition processes.
Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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More about this job

Responsibilities

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating between Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting requirements, and ensuring system accuracy to deliver a seamless customer experience.

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the supply chain or logistics industry. A post-secondary education in Business, Supply Chain, or a related field is required, along with proficiency in business applications like TMS and CRM platforms.

Skills

Customer onboarding
Project coordination
Supply chain management
Logistics
CRM platforms
Data accuracy
Process improvement
SOP development
Cross-functional collaboration
Stakeholder management
Microsoft Office
Excel
Communication skills
Detail-oriented

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams
Corporate social responsibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Supply Chain
Logistics
Transportation
Onboarding
Project Management
SOP
KPI
TMS
CRM
Pricing
Operational Execution
Stakeholder Management
Process Improvement
Automation
Data Accuracy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Business Requirements
Implementation Specialist

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