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Monitor and analyze operational KPIs, coach teams for success, and drive continuous improvement initiatives.
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Set clear objectives, manage performance and build a culture of accountability and continuous improvement.

Bison Transport Inc.

Manager, East Dispatch Operations

Mississauga, ON, Canada

Full-time

Apply on bison.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 11, 2026

Original job description

The primary objective of the Manager, East Dispatch Operations, is to ensure the Highway Fleet is performing at the highest level possible. You will accomplish this through measuring KPI’s, analyzing KPI’s and Coaching for success. The direct team includes Driver (People) Managers, Dispatchers and our Drivers. You will uphold corporate policy, procedure, direction and culture; ensuring program objectives/goals are met. This must be accomplished by effective written and oral communication, cultivation of both internal and external relationships, and providing leadership, supervision, and support.

As a Manager, you will ensure team members work towards established goals/programs. You will provide input to the Management Team and Executive into the establishment of goals /programs and provide continuing assessment of established goals/programs by recognizing current and potential issues and needs, as well as competitive advantages and disadvantages. Through consultation with the Director, East Operations, you will allocate and arrange the necessary resources. You will provide continuity and momentum as well as being flexible in allowing for changes of direction. There is some authority that you will hold uniquely within the team, and you must exercise this to help the team work to meet communicated objectives. You must ensure that ideas receive a fair hearing and that your team knows and understands the outcome.

Responsibilities:

Lead and support the East Highway Dispatch team, including Driver Managers, Dispatchers, Company Drivers, and Owner Operators.
Monitor and analyze operational KPIs, coach teams for success, and drive continuous improvement initiatives.
Oversee daily fleet operations, equipment utilization, and fleet performance to maximize efficiency and meet business objectives.
Provide leadership, training, performance coaching, and ongoing development support for employees and drivers.
Participate in hiring and rehiring decisions and contribute to workforce planning and performance management activities.
Ensure compliance with company policies, procedures, safety standards, and regulatory requirements.
Develop, maintain, and enhance operational programs through data analysis, reporting, and process improvement initiatives.
Manage operational budgets, control costs, and identify opportunities to improve productivity and service performance.
Collaborate with Planning, Account Management, Safety, Maintenance, Driver Services, and other stakeholders to achieve operational goals.
Serve as a resource for operational troubleshooting and support day-to-day transportation activities.

Qualifications:

3-5 years in a similar leadership role managing day-to-day operations. Transportation industry would be considered an asset.
Firm understanding of, and the ability to, implement Bison Transport’s policy, procedure, objectives and culture.
Excellent human resource skills: coaching, mentoring, performance management.
Strong communication skills: excellent oral, written and presentation skills, as well as adult learning techniques.
Strong leadership skills: teamwork, delegation.
Strong organizational skills: time management, project planning, multi-tasking.
Excellent problem-solving ability.
Experience and knowledge of safety and compliance issues, as they pertain to road transportation.
Efficient record keeping ability.

Progressive knowledge of the transportation industry includes competition and trends.

This job is classified under NOC Code: 70020

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Apply on bison.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Manager of East Dispatch Operations is responsible for leading the highway dispatch team and monitoring operational KPIs to ensure fleet performance. They will oversee daily operations, manage budgets, and drive continuous improvement initiatives while supporting staff development.

Requirements

Candidates must have 3-5 years of leadership experience in day-to-day operations, preferably within the transportation industry. Strong skills in human resources, communication, and safety compliance are essential for this role.

Skills

Leadership
Operations management
KPI analysis
Coaching
Mentoring
Performance management
Communication
Teamwork
Delegation
Time management
Project planning
Multi-tasking
Problem-solving
Safety compliance
Budget management
Data analysis

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams

Visa sponsorship

Not detected in the job text

Keywords

Dispatch operations
Highway fleet
KPIs
Driver management
Operational programs
Fleet performance
Transportation industry
Safety standards
Regulatory requirements
Workforce planning
Budgeting
Process improvement
Account management
Logistics
Bison Transport
Human resources
Adult learning techniques
Project planning
Compliance
Data analysis

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Jobs in Canada