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Added 30 mins ago
A
Spécialiste en analyse des contraintes - Structures métalliques et composites / Stress Analysis Specialist - Metallic and Composites Structures
Airbus
Montreal, QC
- Full-time
Connaissance des opérations clients, de l'intégrité/responsabilité des produits et des opérations de maintenance, un atout ;
Added 1 hour ago
AG
Senior Operations Technology Specialist
Artemis Gold - Blackwater Project
BC
- Other
Reporting to the Superintendent – Operations Technology, the Senior Operations Technology Specialist connects frontline operations, data, and technology to improve safety, reliability,…
Added 1 hour ago
EL
Maintenance & Reliability Mechanic I - Estée Lauder - FT Regular - Markham, ON
Estée Lauder Companies
Markham, ON
- Full-time
The Maintenance Technician is a highly experienced, hands-on technical specialist responsible for maintaining, troubleshooting, repairing, and optimizing high-speed production filling,…
Added 2 hours ago
AS
Payroll Analyst
AgileGrid Solutions
Canada
- Full-time
The Payroll Specialist will undertake a comprehensive range of responsibilities, including processing bi-weekly and semi-monthly payrolls via UKG, ensuring accurate setup, data loading,…
Added 3 hours ago
Field Clinical Specialist
Terumo
Vaughan, ON
…with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo…
Added 3 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 4 hours ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Medicine at UBC, participate in Divisional and Departmental operations initiatives and staff meetings, and to support clinical and health services research of the division. Successful…
Added 4 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 6 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Added 7 hours ago
DB
Alterations Specialist
David's Bridal
Cambridge, ON
- $21.55 to $23.9 CAD / hour
- Full-time
Added 7 hours ago
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Samsung Sr. Specialist I, Sr. Specialist, Sales Ops and Planning (Sales)
Acosta
Mississauga, ON
- Full-time
Experience in Finance, Account/Sales Management, and/or business operations is an asset.
Added 7 hours ago
FA
Maintenance Control Supervisor
Flair Airlines Ltd.
Toronto, ON
- Full-time
Monitor MCC workload and operational priorities, providing direct support and assuming MCC Controller or MCC Specialist responsibilities when required to maintain continuity of the…
Added 8 hours ago
DC
Payroll Specialist (Bilingual)
DATA Communications Management Corp
Toronto, ON · Brampton, ON
- $75,000 to $85,000 CAD / year
- Full-time
…solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading…
Added 8 hours ago
SE
Field Service Technician
Schneider Electric
Calgary, AB
- Full-time
Reporting customer suggestions on product improvement and existing product designs to the appropriate technical specialist;
Added 8 hours ago
PA
Specialist, Training and Content
Porter Airlines Inc.
Toronto, ON
- Full-time
As a Specialist, Training & Content, you will play an important role in helping our Customer Support team build the knowledge, skills and confidence needed to deliver exceptional service to…
Added 10 hours ago
FC
Banking Specialist, Not-For-Profit & Emerging Brands
FirstOntario Credit Union
Hamilton, ON
- Full-time
As the Banking Specialist, Not-for-Profit and Emerging Brands, this role will be FirstOntario's dedicated relationship banker for community organizations, charities, social service…
Added 11 hours ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
The functional analyst acts as a content specialist for the delivery, maintenance, and updating of solutions by defining functional specifications in collaboration with the product owner…
Added 11 hours ago
C
Associate Controls Specialist
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 11 hours ago
AI
Electromechanical Solutions Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
The Electromechanical Solutions Specialist supports the electromechanical operations team on quotes, strategic projects and new sales. He/She also estimates repair work for small to mid…
Added 13 hours ago
TR
Senior Supply Chain Specialist
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Partnering with the Process Lead - Source to Pay or delegate, the Senior Supply Chain Specialist is responsible for integrating and managing supply chain process and data. This role…
Added 16 hours ago
BM
Canada - Geospatial Data & GIS Solutions Lead
Barrick Mining Corporation
Toronto, ON
- Full-time
…high-quality assets and innovative technologies to optimize operations. Team members join a diverse, collaborative environment where technical excellence and ethical practices are central…
Added 16 hours ago
OI
Senior Business Analyst, Program Communications
ORIGNIX Inc.
Calgary, AB
- Full-time
ORIGNIX is a specialist advisory and delivery firm at the convergence of cybersecurity, physical security, information technology, operational technology, and engineered systems. We help…
Added 17 hours ago
UC
UNIQLO Richmond Centre - Job Fair - October 9th - Full Time Store Associates
Uniqlo Canada
Richmond, BC
- Full-time
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet…
Added 17 hours ago
UC
UNIQLO Job Fair in Mississauga - October 9th - Full Time Store Associates
Uniqlo Canada
Brampton, ON · Mississauga, ON
- Full-time
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet…
Added 18 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time

Bison Transport

Customer Implementation Specialist

Winnipeg, MB, R3H 0T8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Posting language: English
Posted: Oct 1, 2026

Original job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

Lead the onboarding and implementation of new and awarded business from post-award through go-live.
Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
Maintain onboarding documentation and ensure visibility and accessibility across teams.
Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
Own and maintain onboarding processes, workflows, SOPs, and best practices.
Identify process improvement opportunities and support standardization and automation initiatives.
Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
Experience within the transportation, logistics, or supply chain industry is considered an asset.
Familiarity with customer onboarding, implementation, or operational transition processes.
Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

Why Bison:
•   Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•   Dispersed work environments that promote a healthy work-life balance
•   Meaningful and impactful work and projects with an essential service provider
•   Join our engaging Wellness Program & extracurricular sports teams

About Bison:
•   Celebrating over 50 years in Business
•   Active in giving back through Corporate Social Responsibility and Charitable Giving
•   Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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More about this job

Responsibilities

The Customer Implementation Specialist manages the transition of new business from award through operational execution by coordinating across Sales, Operations, and Pricing teams. They are responsible for developing onboarding plans, documenting customer requirements, and ensuring system readiness for launch.

Requirements

The ideal candidate has 2-4 years of experience in customer onboarding, implementation, or project coordination within the logistics or supply chain industry. Proficiency in Microsoft Office and experience with transportation management systems or CRM platforms is required.

Skills

Customer onboarding
Project coordination
Supply chain management
Logistics
CRM platforms
Data accuracy
Process improvement
SOP development
Cross-functional collaboration
Stakeholder management
Microsoft Office
Excel
Communication skills
Detail-oriented

Benefits

Coaching and training
Career development
Wellness program
Extracurricular sports teams
Corporate social responsibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Implementation
Supply Chain
Logistics
Transportation
Project Management
Onboarding
SOP
KPI
TMS
CRM
Pricing
Operational Execution
Stakeholder Coordination
Process Improvement
Automation
Data Accuracy
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Business Requirements
Customer Service
Implementation Specialist
Capacity Planning

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