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BISSELL Homecare

Sr. Supply Chain Representative - Order Management

2100 Derry Road West #105, Mississauga, ON, L5N 0B3, Canada

Salary Range: $55,000 - $80,000 CAD · Full-time

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Job details

Pay: Salary Range: $55,000 - $80,000 CAD
Job type: Full-time
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with responsibilities to include: evaluating orders, assigning priorities, reporting monthly metrics, management of return authorizations and credits, obtaining and evaluating all relevant information to handle customer inquiries and complaints promptly, collecting and reporting Point-of-Sale information to Sales and Marketing, as well as collaborating with manager on system and account management improvements. This individual communicates and coordinates daily with internal departments i.e., Sales, Forecasting, Logistics, Distribution, Allocation, AR, etc. Candidates must possess strong written and oral communications skills, demonstrated critical thinking capabilities, and ability to prioritize and efficiently manage multiple assignments.

Responsibilities

Order Management responsibilities for Top-10 accounts, or higher level account responsibilities.
Makes critical time-bound decisions using account and organizational expertise with discretion and best judgment on orders and inventory shortages. Assigns priorities; communicating needs and requirements to Sales, Distribution, and Transportation.
Manages and tracks orders to ensure expeditious processing and compliance to BISSELL
and retail account’s requirements.
Collaborates with Allocation Analyst to avoid out-of-stock issues. Uses forecasting and ad-schedules to develop plan-of-action vs future inventory complications and/or concerns.
Responsible to manage, track, and improve metrics for assigned accounts, as well as other improvements for overall supply chain efficiencies.
Daily reviews scheduled transportation of orders to ensure on-time delivery - communicate with Sales and accounts to secure confirmation on required changes. Daily review to include efforts to minimize shipping costs by evaluating truck usage, and identifying load efficiencies.
Provides daily and weekly Point-of-Sale information to various departments.
Investigates, documents, and resolves customer exceptions/deductions and drive to reduce and/or eliminate deductions/chargebacks through cross-functional team meetings.
Manages pricing system and identifies, researches, and resolves pricing discrepancies by consulting with Sales, and communicating with account contact(s).
Secures customer order change-requests, researches and determines financial and delivery implications, and effectively resolves any issues as they arise.
Researches issues and approves return-goods requests within constraints of BISSELL’s return policy.
Proactively informs Sales and accounts of situations that may cause delays in meeting shipment expectations, and recommend alternatives/solutions.
Participates in vendor- and opportunity-specific teams to provide input and strategies that focus on both BISSELL and assigned account needs and concerns.
Attends meetings/trips with Sales to customer facilities to develop/strengthen customer relations and aid in assuring requirements are understood and met.
Leads top customer performance meetings to include cross-functional team members. Responsible for providing and interpreting metrics, while utilizing data to drive change.
Reviews vendor-websites for assigned accounts and alerts affected departments of pertinent information, and ensure implementation/compliance as required.
Works with Retail Accounts Supervisor to approve, deny or reassign chargeback’s assigned to department by AR. 18. Collaborates and makes recommendations to leadership on changes affecting the Order Management System, and expediting order placement and outputs.
Participates in training and provides leadership to new associates. 20. Organizes job process-flow for maximum efficiency and accuracy through writing and publishing procedures and cross-training.
May be required to perform other duties as assigned.

Qualifications

Required Core Competencies:

Functional/Technical Expertise
Global Business Acumen
Self-Management
Learning Versatility
Delivers Results
Judgment and Decision Making
Managerial Courage
Continuous Improvement

Required Experience / Education

Degree minimum: 4-year degree
Experience level: 3-years of business experience or Supply Chain (preferred)

Preferred Experience / Education

ERP experience (Oracle, SAP etc.) is a plus.

Specialized Training or Skills Required:

Must minimally possess experience in beginner MS Office suite i.e., Excel, Word, and PowerPoint. Advanced Excel skills are a plus.

Salary Range: $55,000 - $80,000 CAD

This position requires the ability to manage the flow of data, perform analysis, generate summary reports, and communicate by voice or data while being connected in the office, at home or while travelling by laptop or mobile device regularly without regard to time zone or day of the week.

WHAT'S NEXT, APPLY NOW!
BISSELL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

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More about this job

Responsibilities

The Sr. Supply Chain Representative manages order processing, inventory priorities, and customer inquiries for top-tier accounts. They collaborate with cross-functional teams to optimize supply chain efficiencies, resolve pricing discrepancies, and ensure on-time delivery.

Requirements

Candidates must possess a 4-year degree and at least 3 years of business or supply chain experience. Proficiency in Microsoft Office, particularly Excel, and strong communication and critical thinking skills are required.

Skills

Order Management
Supply Chain Management
Critical Thinking
Communication
Inventory Management
Data Analysis
Reporting
Customer Service
Pricing Analysis
Logistics Coordination
Forecasting
Microsoft Office
Excel
ERP Systems
Problem Solving
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Order Management
Retail Accounts
Inventory Shortages
Point-of-Sale
Forecasting
Logistics
Distribution
Transportation
Chargebacks
Pricing Discrepancies
ERP
Oracle
SAP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Metrics
Process Improvement
Cross-functional Collaboration

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