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Added 7 mins ago
CS
Scotia Place Sous Chef
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Working closely with the Chef de Cuisine and culinary leadership team, you will oversee daily kitchen operations, coordinate food preparation and service across multiple floors, and ensure…
Added 7 mins ago
SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Full-time
…cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and…
Added 7 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 7 mins ago
VC
Community Health Nurse (RN) - Home Health
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Temporary
…other services for the client. Community Health Nurse assesses service eligibility, facilitates the development, implementation, and adaptation of a care plan, delivers direct care, and…
Added 7 mins ago
VC
Clinical Dietitian
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Temporary
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
VC
Clinic Dietitian - Acute Care
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Full-time
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
VC
Community Health Nurse (RN) - Home Health - Training May Be Offered
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…other services for the client. Community Health Nurse assesses service eligibility, facilitates the development, implementation, and adaptation of a care plan, delivers direct care, and…
Added 7 mins ago
VC
Clinic Dietitian - Acute Care
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Full-time
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
VC
Licensed Practical Nurse (LPN) - Combined Medical-Surgical Nursing
Vancouver Coastal Health
Powell River, BC
- $32.84 to $41.35 CAD / hour
- Full-time
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and…
Added 7 mins ago
VC
Community Health Nurse (RN) - Home Health - Training May Be Offered
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…other services for the client. Community Health Nurse assesses service eligibility, facilitates the development, implementation, and adaptation of a care plan, delivers direct care, and…
Added 7 mins ago
VC
Clinic Dietitian - Acute Care
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Full-time
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 7 mins ago
VC
Clinical Dietitian
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Other
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
VC
Community Health Nurse (RN) - Home Health - Training May Be Offered
Vancouver Coastal Health
Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
…other services for the client. Community Health Nurse assesses service eligibility, facilitates the development, implementation, and adaptation of a care plan, delivers direct care, and…
Added 7 mins ago
VC
Clinical Dietitian
Vancouver Coastal Health
Vancouver, BC
- $43.23 to $53.96 CAD / hour
- Temporary
Demonstrated ability to provide leadership and work direction.
Added 7 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Managing the customer service functions, including cash, cashiers and merchandising.
Added 7 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
NS
- Full-time
Commitment to providing exceptional customer service
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 7 mins ago
CH
Workplace Experience Supervisor
CBRE HV
Vancouver, BC
- Full-time
…function. They are responsible for providing world-class customer service to the clients and visitors of a designated…
Added 7 mins ago
W
(CAN) Leader d'équipe, produits frais
Walmart
Montreal, QC
- Full-time
Assists in the leadership of Fresh areas and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer…
Added 7 mins ago
CC
Retail Shift Leader
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- $19 to $21 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 7 mins ago
HH
Nurse Practitioner - Acute Pain Services
Halton Healthcare
Oakville, ON
- Contract
The Nurse Practitioner (NP) role in this service will report to the Director of Perioperative Services in collaboration with the Chief of Anesthesiology to assess and optimize patients…
Added 22 mins ago
Assistant Guest Experience Manager
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
…experience throughout Fantasyland Hotel, with a strong focus on service delivery, guest engagement and effective resolution of guest…
Added 22 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Elmsdale, NS
Provide customers with friendly and professional service. Fulfill duties for all areas of the Produce Department. Supervise the Produce Department and staff in the absence of the Manager.…
Added 22 mins ago
SI
Food-Beverage Manager - 1 FT
Saskatchewan Indian Gaming Authority
Prince Albert, SK
- Full-time
…beverage legislation, food & drink promotions, safe liquor service, staff leadership, customer service, conflict resolution, proper table service, and…

Bite

Technical Program Manager

Toronto, ON, Canada

$90,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $115,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Bite Bite builds the self-ordering software behind restaurant kiosks and handheld devices. Our customers are operators who serve thousands of guests a day, and our product shows up at the exact moment a guest decides what to order. We serve people who serve others, which shapes how we work: responsive, prepared, and genuinely invested in our customers' success. As our customer base has grown into larger enterprise brands, so has the complexity of getting our product into their restaurants. This role exists to make that complexity invisible to the customer. About the Role This is a project management role at its core, with a technical surface area and two immediate priorities. The first is an enterprise rollout spanning hundreds of restaurant locations, with several outside vendors involved. We are the point of coordination, and you will be the person who makes sure every piece arrives on time and in the right order so that sites go live on schedule. The second is a new product launch. You will run the internal program across product, engineering, QA, and customer-facing teams, and serve as the primary point of contact for the partner testing it with us. Beyond those two, you will pick up additional projects as the business needs them. The constant is the skill set: organized, technically fluent, calm under a tight schedule, and trusted by everyone on both sides of a project to tell them the truth about where things stand. We use Claude across the company, and we expect everyone to build with it, not just chat with it. What You'll Own Enterprise Multi-Site Rollout Act as the single point of coordination across all vendors involved in the rollout, including hardware, network, installation, and point-of-sale partners, holding each to a shared timeline. Build and run a launch calendar supporting one to two site go-lives per day, with every prerequisite confirmed before a site enters the queue. Track readiness at the site level: network validation, hardware delivery and staging, menu and configuration build, staff training, and day-of support coverage. Hold vendors accountable to committed dates. Push back when a date is at risk, and escalate early with a recommended path forward rather than only a problem. Maintain rollout reporting that serves both a field manager who needs today's detail and an executive who needs the trend. Run a structured post-launch loop so that what goes wrong at site 12 is fixed before site 20. New Product Launch Project manage the internal launch across product, engineering, and customer-facing teams, keeping dependencies visible and timelines honest. Serve as the communication bridge to the alpha testing partner's team, setting expectations, reporting progress, and making sure their feedback reaches the people who can act on it. Translate feedback, bugs, and agreed requirements into clearly written Linear tickets with enough context for engineering to act without a follow-up conversation. Drive tickets to close: triage, follow up, confirm QA, and verify that what shipped matches what was agreed. Protect scope. When a request belongs to a later phase, route it to product rather than letting it quietly expand the current build. You will not be scoping the product itself, but you will be the one who notices when scope moves. Run the launch cadence, including internal standing check-ins, a regular written update to the alpha partner, and a clear record of decisions. Write the customer-facing documentation for the new product, including setup guides, feature walkthroughs, and release notes, and keep it current as the build changes. Deliver demos and training to the alpha partner’s team, and build materials that can be reused once the product moves past alpha. Run the final acceptance pass on each release. Engineering owns its own QA; once a build is code complete, you and product work through it together to find the gaps, edge cases, and anything that would confuse a customer in the real world. You sign off before it reaches the alpha partner. Ongoing Program Management Take on additional projects as they arise, applying the same structure and communication discipline. Build a repeatable process out of what works, and document it so the next rollout does not start from scratch. Prepare updates and presentations for stakeholders at every level, including the C-suite. What You Bring Three to five years of project or program management experience, including at least one multi-site rollout, software implementation, or launch involving outside vendors or partners. Technical fluency. You can read a network or hardware requirement, understand an integration dependency, and ask engineering a useful follow-up question without needing it translated first. Hands-on experience with a ticketing or project tracking system. Linear experience is a plus; strong Jira or Asana experience transfers well. Exceptional attention to detail. In a one-to-two-site-per-day launch cadence, a missed prerequisite becomes a missed go-live. Professional written and verbal communication, with the range to brief a technician in the morning and an executive sponsor in the afternoon. Sound escalation judgment. You know what you can resolve, what needs a decision from someone else, and how to raise it without creating alarm. The ability to spot a developing problem early and respond with a concrete mitigation plan rather than a status update. Comfort coordinating across customer-facing, product, and engineering teams, each of which measures progress differently. Fluent with AI tools and actively looking for where they apply. You use them to synthesize vendor threads, turn call notes into tickets, and assemble status reporting, so your own time goes to the judgment calls and relationships a tool can’t handle. You are equally clear on where AI output needs a human check before it reaches a customer. Sound product judgment in a final review. You can look at a finished build and spot where a real customer would get stuck, and write it up clearly enough that engineering can act on it without a follow-up conversation. Strong writing and presentation skills, with the range to turn a technical process into a one-page guide a restaurant manager can follow mid-shift, and to run a live training session for a partner’s product team. How You Work Hybrid, with a home setup that supports the role: reliable high-speed internet, a quiet and professional space for customer calls, and a backup plan for when a connection fails during a live launch. In office as needed to collaborate with the product team and complete testing. Self-directed. You build your own structure, set your own checkpoints, and do not wait to be asked for a status. Positive and steady in front of customers and vendors, while being direct internally about what is at risk. Flexible within reason across U.S. time zones. Restaurant go-lives often happen before a store opens or after it closes. You have built something with AI, not just used it. A custom skill or agent, a prompt-driven workflow your team adopted, an automation that took a recurring task off your plate. Come prepared to walk us through what you built, what it replaced, and what you’d do differently. You reach for AI by default on synthesis work, and you know where the output needs a human check before it reaches a customer. Nice to Have Restaurant, hospitality, or retail technology experience Familiarity with point-of-sale systems or POS integrations Experience supporting an alpha or beta program with a design partner Experience presenting program status to executive stakeholders

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More about this job

Responsibilities

Coordinate a multi-vendor rollout across hundreds of restaurant locations, tracking site readiness, timelines, risks, and post-launch improvements. Manage the internal and partner-facing new product launch, including tickets, scope, communications, documentation, training, and final acceptance reviews.

Requirements

Requires three to five years of project or program management experience, including a multi-site rollout, software implementation, or launch involving external vendors or partners. Candidates should be technically fluent, highly organized, strong communicators, experienced with project tracking tools, and able to use AI tools thoughtfully while applying sound judgment to risks and product reviews.

Skills

Project Management
Program Management
Enterprise Rollouts
Vendor Coordination
Software Implementation
Technical Fluency
Stakeholder Communication
Risk Management
Escalation Management
Scope Management
Ticket Management
Product Acceptance Testing
Customer Documentation
Training and Demos
AI Workflow Automation
Executive Reporting

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Rollout
Multi-Site Deployment
Restaurant Technology
Self-Ordering Software
Kiosks
Handheld Devices
Vendor Management
Hardware
Network Validation
Point-of-Sale Systems
POS Integrations
Software Launch
Alpha Testing
Product Management
Engineering
Quality Assurance
Linear
Jira
Asana
Ticket Triage
Scope Management
Release Notes
Customer Documentation
Acceptance Testing
AI Tools
Claude
Workflow Automation
Executive Reporting
Restaurant Operations

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