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Added 5 mins ago
Laboratory Technician - Pathology
Southlake Health Community
Newmarket, ON · Southlake Health
The Laboratory Technician (LT) provides a professional service in performing surgical, cytology, and flow cytometry specimen accession and processing. In addition, the LT performs other…
Added 5 mins ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 5 mins ago
UH
Pharmacy Technician - Multi-Site In-Patient
University Health Network
Toronto, ON
- Full-time
Completion of a Pharmacy Technician Program at an accredited college or recognized equivalent required
Added 20 mins ago
UR
Power HVAC Mechanic
United Rentals
Bolton, ON
- Full-time
As a Power HVAC Mechanic (Service Tech II) within the Power/HVAC division at United Rentals, you’ll use your skills to perform maintenance tasks as well as minor repairs on equipment in a…
Added 20 mins ago
UR
Technicien de service II
United Rentals
Beloeil, QC
- Full-time
…technicien de niveau supérieur au sein de notre département de service. Comme tous les membres de notre équipe, vous aurez la responsabilité de fournir un service d’exception à nos…
Added 20 mins ago
Hitch Professional
U-Haul
Montreal, QC · Lachine, Quebec
…hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to…
Added 20 mins ago
DE
Marine Fire Systems Technician
D&L Engineering Sales Limited
Halifax, NS
- Full-time
…marine environments. We’re looking for a Marine Fire Systems Technician to inspect, test, service, troubleshoot, and maintain critical fire protection and life safety systems aboard…
Added 20 mins ago
EIC Technician, Int/Sr - 14/14 - New Mexico & Texas - White Tail Automation
Crimson Group
Calgary, AB
White Tail Automation is on the hunt for a skilled EIC Technician III with a strong Instrumentation background to join our dynamic team in New Mexico & Texas. This is a 14 on/14 off fly…
Added 50 mins ago
R
Process Technician - E Nickel - Weekend Nights
RTX
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 1 hour ago
Registered Veterinary Technician - Grow Your Skills with a Supportive Veterinary Team
VetStrategy / Daubigny
Oakville, ON
Registered Veterinary Technician (RVT) in good standing or eligible for registration in Ontario
Added 1 hour ago
CO
Job ID #32300: Quality Control Technician - LAS
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 1 hour ago
CO
Job ID #32275: End User Device Technician
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Supervisor, Service Desk, the End User Device Technician provides first and second-level support for the City’s standard desktop and laptop computers, tablets, mobile…
Added 1 hour ago
CO
Job ID #32085: Cartographic GIS Technician (REPOST)
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 1 hour ago
SR
Power & HVAC Technician 1
Sunbelt Rentals, Inc.
Surrey, BC
- Full-time
Related experience may include: Construction Equipment Mechanic, Equipment Mechanic, Equipment Technician, Field Mechanic, Field Service Technician, Field Technician, Heavy Equipment…
Added 1 hour ago
Warehouse Operator
I M P Group International Inc.
Trenton, ON
Warehouse Operator / Supply Technician is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of aerospace…
Added 2 hours ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 2 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 2 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Estevan, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 2 hours ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 3 hours ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 3 hours ago
SH
Pharmacy Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 3 hours ago
SH
Combined Lab & X-Ray Technologist - Relief
Shared Health-Soins Communs
Virden, MB
- Full-time
Combined Laboratory and X-Ray Technician certificate.
Added 5 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…
Added 5 hours ago
SS
Field Service Technician
Sécheron SA
Montreal, QC
- Full-time
…or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power…
Added 6 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
…procedures to provide the best product to our customers.” – Field Service…

Bite

Technical Program Manager

Toronto, ON, Canada

$90,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $90,000 to $115,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

About Bite Bite builds the self-ordering software behind restaurant kiosks and handheld devices. Our customers are operators who serve thousands of guests a day, and our product shows up at the exact moment a guest decides what to order. We serve people who serve others, which shapes how we work: responsive, prepared, and genuinely invested in our customers' success. As our customer base has grown into larger enterprise brands, so has the complexity of getting our product into their restaurants. This role exists to make that complexity invisible to the customer. About the Role This is a project management role at its core, with a technical surface area and two immediate priorities. The first is an enterprise rollout spanning hundreds of restaurant locations, with several outside vendors involved. We are the point of coordination, and you will be the person who makes sure every piece arrives on time and in the right order so that sites go live on schedule. The second is a new product launch. You will run the internal program across product, engineering, QA, and customer-facing teams, and serve as the primary point of contact for the partner testing it with us. Beyond those two, you will pick up additional projects as the business needs them. The constant is the skill set: organized, technically fluent, calm under a tight schedule, and trusted by everyone on both sides of a project to tell them the truth about where things stand. We use Claude across the company, and we expect everyone to build with it, not just chat with it. What You'll Own Enterprise Multi-Site Rollout Act as the single point of coordination across all vendors involved in the rollout, including hardware, network, installation, and point-of-sale partners, holding each to a shared timeline. Build and run a launch calendar supporting one to two site go-lives per day, with every prerequisite confirmed before a site enters the queue. Track readiness at the site level: network validation, hardware delivery and staging, menu and configuration build, staff training, and day-of support coverage. Hold vendors accountable to committed dates. Push back when a date is at risk, and escalate early with a recommended path forward rather than only a problem. Maintain rollout reporting that serves both a field manager who needs today's detail and an executive who needs the trend. Run a structured post-launch loop so that what goes wrong at site 12 is fixed before site 20. New Product Launch Project manage the internal launch across product, engineering, and customer-facing teams, keeping dependencies visible and timelines honest. Serve as the communication bridge to the alpha testing partner's team, setting expectations, reporting progress, and making sure their feedback reaches the people who can act on it. Translate feedback, bugs, and agreed requirements into clearly written Linear tickets with enough context for engineering to act without a follow-up conversation. Drive tickets to close: triage, follow up, confirm QA, and verify that what shipped matches what was agreed. Protect scope. When a request belongs to a later phase, route it to product rather than letting it quietly expand the current build. You will not be scoping the product itself, but you will be the one who notices when scope moves. Run the launch cadence, including internal standing check-ins, a regular written update to the alpha partner, and a clear record of decisions. Write the customer-facing documentation for the new product, including setup guides, feature walkthroughs, and release notes, and keep it current as the build changes. Deliver demos and training to the alpha partner’s team, and build materials that can be reused once the product moves past alpha. Run the final acceptance pass on each release. Engineering owns its own QA; once a build is code complete, you and product work through it together to find the gaps, edge cases, and anything that would confuse a customer in the real world. You sign off before it reaches the alpha partner. Ongoing Program Management Take on additional projects as they arise, applying the same structure and communication discipline. Build a repeatable process out of what works, and document it so the next rollout does not start from scratch. Prepare updates and presentations for stakeholders at every level, including the C-suite. What You Bring Three to five years of project or program management experience, including at least one multi-site rollout, software implementation, or launch involving outside vendors or partners. Technical fluency. You can read a network or hardware requirement, understand an integration dependency, and ask engineering a useful follow-up question without needing it translated first. Hands-on experience with a ticketing or project tracking system. Linear experience is a plus; strong Jira or Asana experience transfers well. Exceptional attention to detail. In a one-to-two-site-per-day launch cadence, a missed prerequisite becomes a missed go-live. Professional written and verbal communication, with the range to brief a technician in the morning and an executive sponsor in the afternoon. Sound escalation judgment. You know what you can resolve, what needs a decision from someone else, and how to raise it without creating alarm. The ability to spot a developing problem early and respond with a concrete mitigation plan rather than a status update. Comfort coordinating across customer-facing, product, and engineering teams, each of which measures progress differently. Fluent with AI tools and actively looking for where they apply. You use them to synthesize vendor threads, turn call notes into tickets, and assemble status reporting, so your own time goes to the judgment calls and relationships a tool can’t handle. You are equally clear on where AI output needs a human check before it reaches a customer. Sound product judgment in a final review. You can look at a finished build and spot where a real customer would get stuck, and write it up clearly enough that engineering can act on it without a follow-up conversation. Strong writing and presentation skills, with the range to turn a technical process into a one-page guide a restaurant manager can follow mid-shift, and to run a live training session for a partner’s product team. How You Work Hybrid, with a home setup that supports the role: reliable high-speed internet, a quiet and professional space for customer calls, and a backup plan for when a connection fails during a live launch. In office as needed to collaborate with the product team and complete testing. Self-directed. You build your own structure, set your own checkpoints, and do not wait to be asked for a status. Positive and steady in front of customers and vendors, while being direct internally about what is at risk. Flexible within reason across U.S. time zones. Restaurant go-lives often happen before a store opens or after it closes. You have built something with AI, not just used it. A custom skill or agent, a prompt-driven workflow your team adopted, an automation that took a recurring task off your plate. Come prepared to walk us through what you built, what it replaced, and what you’d do differently. You reach for AI by default on synthesis work, and you know where the output needs a human check before it reaches a customer. Nice to Have Restaurant, hospitality, or retail technology experience Familiarity with point-of-sale systems or POS integrations Experience supporting an alpha or beta program with a design partner Experience presenting program status to executive stakeholders

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More about this job

Responsibilities

Coordinate a multi-vendor rollout across hundreds of restaurant locations, tracking site readiness, timelines, risks, and post-launch improvements. Manage the internal and partner-facing new product launch, including tickets, scope, communications, documentation, training, and final acceptance reviews.

Requirements

Requires three to five years of project or program management experience, including a multi-site rollout, software implementation, or launch involving external vendors or partners. Candidates should be technically fluent, highly organized, strong communicators, experienced with project tracking tools, and able to use AI tools thoughtfully while applying sound judgment to risks and product reviews.

Skills

Project Management
Program Management
Enterprise Rollouts
Vendor Coordination
Software Implementation
Technical Fluency
Stakeholder Communication
Risk Management
Escalation Management
Scope Management
Ticket Management
Product Acceptance Testing
Customer Documentation
Training and Demos
AI Workflow Automation
Executive Reporting

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Rollout
Multi-Site Deployment
Restaurant Technology
Self-Ordering Software
Kiosks
Handheld Devices
Vendor Management
Hardware
Network Validation
Point-of-Sale Systems
POS Integrations
Software Launch
Alpha Testing
Product Management
Engineering
Quality Assurance
Linear
Jira
Asana
Ticket Triage
Scope Management
Release Notes
Customer Documentation
Acceptance Testing
AI Tools
Claude
Workflow Automation
Executive Reporting
Restaurant Operations

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