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Added 33 mins ago
HH
Fredericton Registered Nurse Class A (RNCA) PCN 1156477
Horizon Health Network
Fredericton, NB
- Part-time
…of the multidisciplinary team, the Trauma Nurse coordinates care from initial presentation through stabilization, treatment, and final disposition or transfer, ensuring safe, timely, and…
Added 33 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 9251462
Horizon Health Network
St. Stephen, NB
- Temporary
To participate in the planning and delivery of total nursing care to meet individual patient needs in accordance with the philosophy, objectives and policies of the nursing service and…
Added 33 mins ago
HH
Saint John Patient Care Attendant 2 (3025) PCN 1258005
Horizon Health Network
Saint John, NB
- Part-time
The Patient Care Attendant 2 (PCA 2) is an actively engaged member of the health care team who may support care delivery within an acute care environment or as part of a family health team,…
Added 33 mins ago
WB
Fine dining Supervisor Steeps Grill
Whistler Blackcomb
Whistler, BC
- Temporary
Demonstrate our core values: Safety First, Striving to be The Best, and showing that We Care
Added 33 mins ago
HH
Saint John Speech Language Pathologist 1 (SL01) PCN 9253543
Horizon Health Network
Saint John, NB
- Temporary
Providing guidance and support to therapy assistants and other health care providers.
Added 33 mins ago
HH
Saint John Diagnostic Imaging Technologist 2 (DI02) PCN 1254996
Horizon Health Network
Saint John, NB
- Part-time
Providing mentoring and support for DI staff, students and other health care professionals
Added 33 mins ago
HH
Miramichi Pharmacist 1 (PH01) PCN 1757434
Horizon Health Network
Miramichi, NB
- Part-time
The Staff Pharmacist is responsible clinical work in the field of pharmacy, involving the distribution of medications and provision of pharmaceutical care.
Added 33 mins ago
HH
Saint John Clinical Specialist 1 (SP01) PCN 1251589
Horizon Health Network
Saint John, NB
- Full-time
…shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the personnel file for Horizon’s hiring…
Added 33 mins ago
HH
Saint John Occupational Therapist 1 (OT01) PCN 1251802
Horizon Health Network
Saint John, NB
- Full-time
Participating in interdisciplinary care planning
Added 33 mins ago
HH
Saint John Social Worker 1 (SW01) PCN 1257689
Horizon Health Network
Saint John, NB
- Full-time
Participating in interdisciplinary care planning
Added 33 mins ago
HH
Saint John Radiation Therapist 2 (RD02) PCN 1257866
Horizon Health Network
Saint John, NB
- Full-time
…guidelines. Focusing on the delivery of quality patient focused care utilizing a collaborative interdisciplinary team approach. While assisting the Oncologist in all aspects of the…
Added 33 mins ago
HH
Saint John Radiation Therapist 5 (RD05) PCN 1251173
Horizon Health Network
Saint John, NB
- Full-time
The Manager demonstrates a positive leadership role while effectively managing areas of responsibility and integrating the values, vision and goals of Horizon Health Network within a…
Added 33 mins ago
HH
Saint John Pharmacist 1 (PH01) PCN 1254124/1253711
Horizon Health Network
Saint John, NB
- Temporary
The Staff Pharmacist is responsible clinical work in the field of pharmacy, involving the distribution of medications and provision of pharmaceutical care.
Added 33 mins ago
C
Talent Acquisition Advisor - manufacturing operations
Cascades
Toronto, ON
- Full-time
Taking care of our people is in our nature - so you’ll enjoy:
Added 1 hour ago
PH
Social Worker
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 1 hour ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 1 hour ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 1 hour ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for…
Added 2 hours ago
BH
Nurse Practitioner, Social Medicine
Bariza Health
Toronto, ON
- Full-time
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want…
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want…
Added 2 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
BH
Personal Support Worker - Spinal Cord Rehab Program
Bariza Health
Toronto, ON
- Part-time
Added 3 hours ago
CI
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Gagetown, NB
- Full-time
…healthcare services to the Canadian Armed Forces. Through the Health Care Provider Contract, Calian employs health care professionals across Canada who are integral to supporting the health…

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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