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Added 20 mins ago
TM
Community Manager (Condominium Manager), Durham, ON
Tribe Management inc
ON
- $70,000 to $80,000 CAD / year
- Full-time
We're looking for an experienced Property Manager to join our team. If you're confident managing high-rise condominium communities, building strong relationships with councils, and…
Added 20 mins ago
TM
Community Manager (Condominium Manager), G.T.A., ON
Tribe Management inc
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We're looking for an experienced Property Manager to join our team. If you're confident managing high-rise condominium communities, building strong relationships with councils, and…
Added 20 mins ago
C
Product Manager - Fintech
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers,…
Added 35 mins ago
T
Store Manager (Temporary – 6-Month Term)
Tilley
Vaughan, ON
- Full-time
We are growing! We are seeking Store Manager for our brand-new store opening in Vaughan, Ontario. The Retail Store Manager plays a pivotal role in ensuring exceptional customer experiences…
Added 35 mins ago
OH
Operations Health Technician (Occupational Health)
Optima Health (OH&W)
London, ON
- Full-time
The OH Operations Health Technician ensures all colleagues within the team can achieve agreed targets to time, and quality requirements, in accordance with client and business needs. The OH…
Added 35 mins ago
UO
Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Parking and Transportation Services, this position provides hands-on leadership for parking enforcement operations while maintaining frontline enforcement…
Added 35 mins ago
PC
Specialist IT App Support, Retail Applications
Parkland Corporation
Calgary, AB
- Full-time
Reporting to the Manager of Retail Applications, this individual is responsible for managing their Retail application portfolio. The role is individual contributor tasked with completing…
Added 51 mins ago
P
Product Manager, Lifecycle Management
Pebl
Remote, Canada
- $112,738 to $169,000 CAD / year
- Full-time
- Remote
We're looking for a Product Manager to own Lifecycle Management - the post-onboarding, day-to-day experience layer that spans employees, employers, and internal teams across 185+ countries.…
Added 51 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 1 hour ago
DG
Sales Admin
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
The Sales Administrator at Mercedes-Benz Langley plays a key role in supporting the Sales Manager, General Manager, and Sales team to ensure smooth and efficient dealership operations. This…
Added 1 hour ago
EC
HR Business Partner
Eaton Corporation
Edmonton, AB
- Full-time
Under the guidance of the Plant Manager, this role acts as a trusted business partner, supporting site leadership, employees, and the Canadian HR team to deliver meaningful results. You’ll…
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 1 hour ago
DE
Operations Supervisor Exports
DHL Express
Ottawa, ON
- Full-time
DHL Express currently has an opening for an Operations Supervisor (Exports) in our facility located in Ottawa, ON. We are looking for a high-potential leader who is ready to invest in…
Added 2 hours ago
OV
Concession Worker | Part-Time | Spruce Meadows
Oak View Group
Calgary, AB
- $15 CAD / hour
- Part-time
Build orders, prepare food, and have knowledge of all areas in the concessions operations.
Added 2 hours ago
A
Project Manager
Actalent
AB · Edmonton, AB
- $58 to $69 CAD / hour
- Contract
The role combines office-based project leadership with regular interaction with engineering, operations, manufacturing, suppliers, contractors, and field teams. The successful candidate…
Added 2 hours ago
NR
STORE TEAM LEADER
Northern Reflections Ltd
Coquitlam, BC
- Part-time
that values innovation, customer connection, and the power of great fashion.
Added 2 hours ago
NR
STORE TEAM LEADER
Northern Reflections Ltd
Ottawa, ON
- $18 to $19.85 CAD / hour
- Full-time
that values innovation, customer connection, and the power of great fashion.
Added 2 hours ago
W
Senior Manager, Supply Chain
Worley
Markham, ON
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 2 hours ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and…
Added 2 hours ago
SC
assistant store manager, Toronto, ON
Starbucks Coffee Company
Toronto, ON
- $56,000 to $66,500 CAD / year
- Full-time
Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 2 hours ago
DG
Chef Manager
Dexterra Group
Oakville, ON
- Contract
Ensure high levels of product quality and customer satisfaction while contributing to a work environment conducive to learning and team and organizational success
Added 2 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
As a Manager, Threat Hunting & Incident Response, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 2 hours ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 2 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
As a Manager, Threat Hunting & Incident Response, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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