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Added 8 mins ago
RI
Executive Chef or Senior Executive Sous Chef for a Luxury Resort in Muskoka, Ontario - Canada
Renard International Hospitality Search Consultants
Toronto, ON
- Full-time
Collaborate closely with the General Manager, Food & Beverage leadership, and other department heads to align culinary operations with the overall guest experience.
Added 8 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Added 8 mins ago
MI
Senior Associate Director, Nexus, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
Offer guidance on performance of team members to the team manager through regular feedback, mentoring, coaching sessions and career development discussions, while adhering to company…
Added 8 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 8 mins ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Regional Vice…
Added 8 mins ago
M
Property Manager - Multi-Residential (Contract)
Morguard
Toronto, ON
- Full-time
The Property Manager is responsible for delivering exceptional customer service and operational excellence across their assigned property, overseeing residential units. This role combines…
Added 8 mins ago
TA
Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
- Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Regional Vice…
Added 8 mins ago
C
Software Validation Specialist
CATALIS
AB · Edmonton, AB
- Full-time
…integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline…
Added 8 mins ago
BM
Resort Experience Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence…
Added 8 mins ago
DM
Manager, Project Controls
DMC Mining Services
Vaughan, ON
- Full-time
…their project controls reporting to this position, and the Manager, Corporate Project Controls is accountable for turning those submissions into one consolidated, reliable view of cost,…
Added 8 mins ago
LA
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
- Full-time
…embody our organizational values within our Purchasing and Operations Branch. As a valued member of our team, reporting directly to the Purchasing Manager, you will collaborate closely with…
Added 8 mins ago
B
Engineering Manager - Infrastructure
BitGo
Toronto, ON
- Full-time
Security operations experience, including vulnerability management, security monitoring, and incident response
Added 8 mins ago
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Production Manager, Live Events
Stagevision
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
We’re looking for a Production Manager to be the driving force behind our live events – the person who turns a client’s vision into a show that runs flawlessly.
Added 8 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 8 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 10 mins ago
H
Beverage Manager
Hilton
Toronto, ON
- Full-time
…exactly what you’ll do every time you come to work! As a Beverage Manager, you’re not just overseeing all aspects of beverage operations across the hotel’s outlets – you’re spreading the…
Added 10 mins ago
Senior Manager, Finance
March of Dimes Canada
Toronto, ON
The Senior Finance Manager, Mission Delivery provides financial leadership and team oversight across government-funded, fee-for-service, and philanthropy portfolios, with accountability for…
Added 10 mins ago
Administrative & Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
Assist with other clerical duties to support day-to-day office operations.
Added 10 mins ago
MT
Reception + Office Services Assistant
Miller Titerle Law Corporation
Victoria, BC
- Full-time
…Office Services Assistant role reports to the IT + Facilities Manager and works effectively with everyone at MT+Co., including our clients, vendors, and suppliers. The Reception + Office…
Added 10 mins ago
FG
Warehouse Manager - Winnipeg
Fort Garry Industries LTD.
Winnipeg, MB
- Full-time
The Warehouse Manager is to lead our warehouse team and support safe, efficient operations. Reporting to the Branch Manager, you will oversee receiving, storage, order picking, packing, and…
Added 10 mins ago
Manager, Pricing & Portfolio Management - Retail Deposits
Scotiabank
Toronto, ON
As the Manager, Pricing & Portfolio Management, you will be responsible for overseeing Retail Deposits Pricing & Portfolio Management in Canada ensuring business strategies, plans and…
Added 37 mins ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
…attracting and developing the right people, you ensure that our operations run smoothly, so medical equipment reaches hospitals on time, toys arrive in stores for the holidays, and fresh…
Added 37 mins ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 USD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 37 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…an approved remote location as agreed upon with the General Manager. Year-round, the Camp Director ensures all camp operations run efficiently, serves as a dedicated community partner,…
Added 37 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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