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Added 1 min ago
TD
Maintenance manager
The Drake Hotel
Toronto, ON
- $72,000 to $78,000 CAD / year
- Full-time
- Contract
- On-site
Plan and organize the operations of the facilities and the included real estate
Added 3 mins ago
O(
Bilingual Claims Adjuster, Automobile
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
…employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we…
Added 3 mins ago
DG
wholesale establishment manager
Diamond Granite Countertops Inc
Brampton, ON
- Full-time
Added 3 mins ago
BG
Vehicle Production & Assembly Improvement - Placement Year
BMW Group
Goodwood, ON
- Internship
…legendary brand is a team of passionate and highly talented people who do their utmost to satisfy the wishes of clients who commission a Rolls-Royce. Each year we offer internship…
Added 3 mins ago
TS
Shelter Worker
The Salvation Army in Canada
Campbell River, BC
- Part-time
Ocean Crest is committed to environmental leadership in all its operations. Ocean Crest has had long-standing policies of providing a safe and healthy workplace, protecting the environment,…
Added 3 mins ago
TR
Junior Accounting Analyst
Teck Resources Limited
Kamloops, BC
- Full-time
Highland Valley Copper (HVC) Operations is Canada’s largest open-pit copper mine and molybdenum operation. HVC produces both copper and molybdenum concentrate through autogenous and…
Added 3 mins ago
B
Event Sales Manager
BRKFREE
Mississauga, ON
- Full-time
The Event Sales Manager is responsible for selling the exciting experience of BRKTFREE and working directly with our guests to build their perfect event. The primary focus for the Event…
Added 3 mins ago
SI
Lead, Digital Learning & Product Innovation
Sandbox Inc.
Toronto, ON
- Full-time
Lead varied client work with meaningful conceptual and creative autonomy, while staying close to the strategy, people and details that shape strong delivery.
Added 3 mins ago
NR
Construction Contracts Manager
Nucor Rebar Fabrication
Stoney Creek, NB
- Contract
…Nucor Rebar Fabrication we respect, believe and invest in our people, who in turn deliver the highest level in service to our…
Added 3 mins ago
PI
Placement agency manager
PACIFIC IMPERIAL STAFFING LTD
Surrey, BC
- From $53.25 CAD / hour
- Full-time
- On-site
Plan and organize the operations of establishments that provide services to business
Added 4 mins ago
Retail Experience Lead
Fire & Flower Inc.
Slave Lake, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 4 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON
Job stability: Canadian Linen has been employing people for 100 years
Added 4 mins ago
Customer Service Representative
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Toronto, ON
Job stability: Canadian Linen has been employing people for 100 years
Added 4 mins ago
Manager of AMO (QA) - MC2
Westerkirk
Woolwich, ON
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 4 mins ago
Manufacturing Production Manager- MC2
Westerkirk
Woolwich, ON
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 4 mins ago
DC
Operations Supervisor - Part Time - Toronto
Diabetes Canada / National Diabetes Trust
Toronto, ON
- Part-time
Reporting to the Operations Manager, the Operations Supervisor assists in day to day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated good…
Added 4 mins ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
…MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health…
Added 6 mins ago
BK
Restaurant manager
Burger King
Thunder Bay, ON
- From $57,138 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 16 mins ago
HV
Accommodation services manager
Hôtel Verso
Magog, QC
- $48,000 to $60,000 CAD / year
- Full-time
- On-site
Develop and implement policies and procedures for daily operations
Added 18 mins ago
JI
Overnight Freight Flow Associate
J.D. Irving, Limited
Fredericton, NB
- Part-time
At KENT, people don't just take jobs. They build careers.
Added 18 mins ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
…positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth…
Added 18 mins ago
B
Client Service Assistant
BMO
Waterloo, ON · MARS
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 18 mins ago
AI
Production Supervisor (Steel Door Manufacturing Group)
Apex Industries
Moncton, NB
- Full-time
Reporting to the Production Manager, the Production Supervisor is responsible for overseeing and actively supporting the day-to-day operations of the Steel Door Manufacturing Group.
Added 18 mins ago
M
Specialty Services Manager (Assistant Personal Training Manager)
Movati
Burlington, ON
- Full-time
…premiere affordable luxury fitness brand. A Specialty Services Manager in one of our Clubs is one of our most important positions – there we said it, but it’s because we’re looking for an…
Added 18 mins ago
C
CEO/General Manager
Co-op
Estevan, SK
- Full-time
Southern Plains Co-op invites applications for the position of Chief Executive Officer/General Manager (CEO/GM) to lead their passionate team.

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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