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Added 15 mins ago
DQ
shift manager - fast food restaurant
Dairy Queen
Golden, BC
- Full-time
Added 15 mins ago
UO
Social Media and News Coordinator
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Marketing and Communications, the Social Media and News Coordinator plays an integral role in UCAM’s mandate to communicate UVic’s vision and achieve its strategic…
Added 15 mins ago
BC
Excavator Operator
BRUSH careers
NS · Inverness, NS
- Full-time
Candidate's will have a CSCS card , CPCS/NPORS competencies and hold a full UK drivers Licence. Full training on specific techniques for the types of work we undertake will be provided. The…
Added 15 mins ago
CB
Automotive Service Technician - Glace Bay
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Manager of Fleet performs a variety of skilled or semi-skilled tasks associated with the operation, maintenance and repair of municipal equipment. Inspect, diagnose, repair…
Added 15 mins ago
W
Site Engineer
Webuild
Toronto, ON
- Full-time
We are hiring a Site Engineer to join our Construction Team (Cosburn Station) on the Pape North Connect project. This position reports to the Construction Manager.
Added 15 mins ago
AI
Production Supervisor (Steel Door Manufacturing Group)
Apex Industries Inc.
Moncton, NB
- Full-time
Reporting to the Production Manager, the Production Supervisor is responsible for overseeing and actively supporting the day-to-day operations of the Steel Door Manufacturing Group.
Added 15 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Inpatient Mental Health, the RN demonstrates professional development and clinical competency, utilizes the nursing process to assess, plan, implement and…
Added 15 mins ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:
Added 15 mins ago
ON
Engine Service Officer
Ontario Northland
North Bay, ON
- Full-time
…Service Officer will also provide qualified relief coverage for Manager Train Service responsibilities, ensuring operational continuity while maintaining safe and efficient train…
Added 15 mins ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 15 mins ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
…and executive‑level engagement. The Senior Customer Success Manager acts as a trusted advisor to senior stakeholders, leads multi‑year customer success strategies, and orchestrates…
Added 15 mins ago
NB
Banking Advisor
National Bank of Canada
Mascouche, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 15 mins ago
UO
Front Desk Administrative Assistant
University of Victoria
Victoria, BC
- Full-time
Reporting to the Corporate Services Manager, the Front Desk Administrative Assistant is the first point of contact at the Queenswood facility and represents Ocean Networks Canada (ONC) by…
Added 15 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amherst, QC · Saint-Rémi-d’Amherst, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 15 mins ago
S
Physician Assistant - Neurosurgery - Temporary Full-Time 2026-17730 (2026-17730)
Sunnybrook
Toronto, ON
- Full-time
…processes. There is an existing active physician assistant training program throughout Sunnybrook…
Added 15 mins ago
UO
Administrative Assistant, Indigenous Initiatives
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director, Finance and Administration and supporting the Program Manager, Indigenous Initiatives, the Administrative Assistant, provides confidential, culturally sensitive,…
Added 15 mins ago
S
Produce - Fresh Cut
Sobeys
Winnipeg, MB
- Full-time
…play such an important role in the success of our stores. Full training is provided for this…
Added 15 mins ago
B&
Service Manager
Barrantes & Associates Inc.
Kitchener, ON
- Part-time
Barrantes & Associates Inc. is currently seeking a Service Manager to fill an open vacancy, playing a critical role in facilitating communication and coordination between staff, families,…
Added 15 mins ago
TI
Human Resources Business Partner
TFI International Inc.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
As part of the Western Canada Human Resources team, you will report to the Manager, Human Resources, Western Canada. This is a hybrid position requiring two to three days per week in the…
Added 15 mins ago
D
Junior project management
Dexian
Montreal, QC · Greater Montreal Metropolitan Area
- $35 to $40 CAD / hour
- Contract
The Junior Project Manager will support the planning, coordination, governance, and delivery of the AGT PLM360 digital transformation program. Working under the guidance of the Senior…
Added 15 mins ago
S
Senior Application System Analyst
Sobeys
Stellarton, NS
- Full-time
Perform the role of Project Manager on medium sized projects (possibility).
Added 15 mins ago
BA
General Sales Manager
Bruce Automotive Group
New Minas, NS
- Full-time
General Sales Manager | Bruce Hyundai New Minas, Nova Scotia | Full-Time, On-Site
Added 15 mins ago
R-
Store Manager - Smart Centres Oakville
RCL - Reitmans Canada Ltd/Ltée
Oakville, ON
- Full-time
Reporting to the District Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 16 mins ago
TH
Merchandising Execution Team Associate: Full Time - COUNTRY HILLS
The Home Depot
Burnaby, BC
- Full-time
Added 16 mins ago
Cafe Lunette - Chef de Partie
The Armour Group Limited
Halifax, NS
Perform delegated tasks from Sous Chef, Chef and/or General Manager;

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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