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Added 11 mins ago
LC
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Port Hope, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Port Hope, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 11 mins ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Port Hope, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 11 mins ago
LC
Receiver, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Dartmouth, NS
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes.
Added 12 mins ago
T
Customer Experience Associate
TD
Brandon, MB
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 12 mins ago
T
Customer Experience Associate - Fixed Term Contract
TD
Portage la Prairie, MB
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 27 mins ago
WT
Delivery Driver
Water Treatment Equipment Co
Cambridge, ON
- Full-time
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries…
Added 42 mins ago
RB
Director, Fraud Agentic AI
Royal Bank of Canada
Toronto, ON
- Full-time
Proven experience as a Senior Product Owner, having implemented products that drive business impact and user satisfaction, and a track record of identifying high-impact business problems…
Added 42 mins ago
Assistant Marketing Mgr - Coors Light
Molson Coors
Toronto, ON
…consumers enjoys beer. You’ll get to operate as a business owner, effectively blending the art & science of…
Added 1 hour ago
RB
Website Data Entry Assistant
RS Breakers and Controls Inc.
Mississauga, ON · Mississuaga, ON
- $17.95 CAD / hour
- Full-time
Enter and maintain product listings, specifications, pricing, and images on our website
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
R
Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
Proven experience as a Senior Product Owner, having implemented products that drive business impact and user satisfaction, and a track record of identifying high-impact business problems…
Added 1 hour ago
T
Customer Experience Associate - Complexe St-Amable - Quebec City - 15 hours
TD
Quebec, QC
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
T
Personal Banking Associate (Full time)- Val Bélair, Quebec city
TD
Quebec, QC
- Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
T
Customer Experience Associate
TD
High Prairie, AB
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
T
Customer Experience Associate
TD
Oyen, AB
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 1 hour ago
C
Director, Product Management - Global Transaction Banking
CIBC
Toronto, ON
- Full-time
The Director, Product Management - Global Transaction Banking will drive product engagement on tokenized payments readiness and digital cash enablement, positioning CIBC to support secure,…
Added 1 hour ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON · FCP
- Full-time
6+ years of progressive experience spanning strategy and product, including a minimum of 2 years in management consulting and 2 years as a Product Manager or Product Owner for AI-powered…
Added 1 hour ago
JC
Finite Element Analysis Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Silent-Aire is a premier owner equipment manufacturer dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling…
Added 1 hour ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
…solutions that include our flagship CHIP Reverse Mortgage™…
Added 1 hour ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
6+ years of progressive experience spanning strategy and product, including a minimum of 2 years in management consulting and 2 years as a Product Manager or Product Owner for AI-powered…
Added 1 hour ago
T
Personal Banking Associate (Full time)- Val Bélair, Quebec city
TD
Quebec, QC · Val-Bélair, QC
- Full-time
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
Added 2 hours ago
C
QA Automation Engineering – UI & API
CGI
Toronto, ON
- Full-time
Collaborate closely with developers, business analysts, Product Owners, and other stakeholders to understand requirements and establish appropriate test coverage.

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

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More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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