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Added 2 mins ago
WC
Cashier
Walmart Canada
New Minas, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 3 mins ago
CI
Talent Acquisition Advisor
Colliers International
Toronto, ON
- Full-time
You efficiently fill critical and high-profile roles with top talent while delivering an exceptional candidate and hiring manager experience.
Added 3 mins ago
JI
Overnight Freight Flow Associate
J.D. Irving, Limited
Fredericton, NB
- Part-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 3 mins ago
JI
Human Resources Business Partner - Bilingual (FR/EN)
J.D. Irving, Limited
Moncton, NB
- Full-time
Reporting to the Recruitment Manager, the District HR (Human Resources) Business Partner (HRBP) will act as a strategic partner for our stores. As an HRBP, you will play a critical role in…
Added 3 mins ago
B
Operations Associate
BMO
Halifax, NS · Nova_Ctr
- Full-time
Performs various operational activities to meet business objectives, client needs, and maintain overall service levels.
Added 3 mins ago
B
Client Service Assistant
BMO
Waterloo, ON · MARS
- Full-time
…with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client…
Added 3 mins ago
SN
Project Manager - Mobility
Starlim North America
London, ON
- Full-time
Coordinate with the Customer Service and Quality teams to communicate customer changes or issues and expedite their resolution.
Added 3 mins ago
TL
Account Manager
The Learning Network (TLN)
Remote, Canada
- Full-time
- Remote
We are seeking an Account Manager to manage and grow a portfolio of existing client accounts, with a strong focus on revenue retention, renewals, upselling, cross-selling and long-term…
Added 3 mins ago
Associate Director, Bain Academy
Bain & Company
Toronto, ON
Current or recent experience as a Bain consulting Senior Manager, with a rating of “Strong Impact/Contribution” or higher in your most recent professional development review, or…
Added 3 mins ago
M
Specialty Services Manager (Assistant Personal Training Manager)
Movati
Burlington, ON
- Full-time
…premiere affordable luxury fitness brand. A Specialty Services Manager in one of our Clubs is one of our most important positions – there we said it, but it’s because we’re looking for an…
Added 8 mins ago
O
Restaurant manager
ONroute
Dutton, ON
- $54,392 to $69,000 CAD / year
- Full-time
- On-site
Added 8 mins ago
MA
Kitchen manager
Munro Academy
Sydney Mines, NS
- From $20.23 CAD / hour
- Part-time
- On-site
Ensure that food and service meet quality control standards
Added 9 mins ago
PF
Store manager - retail
Pop-In Food Store
Odessa, ON
- From $44 CAD / hour
- Full-time
- On-site
Added 16 mins ago
ON
Assistant Manager - Riocan Durham Centre
Old Navy
Ajax, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 16 mins ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
…authoring-source outages – and makes those diagnosable by the service desk rather than by…
Added 16 mins ago
OC
Inside Sales Associate
Options Consulting Solutions
Ottawa, ON
- $60,000 to $65,000 CAD / year
- Full-time
…Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the…
Added 16 mins ago
SS
Site Reliability Engineer – CDN & Web Performance
Staffmax Staffing & Recruiting
Toronto, ON
- Full-time
The platform uses Adobe Experience Manager (AEM) Edge Delivery Services to deliver public-facing web experiences. This role will focus on CDN and edge reliability, web performance,…
Added 16 mins ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
NLI Solutions is looking for a highly organized, proactive and detail-oriented Junior Account Manager – Retail to support our Senior Account Managers in managing key retail clients and…
Added 16 mins ago
NS
Occupational Therapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Under the direction of the Program Manager, the Occupational Therapist provides consultation, assessment, treatment and follow-up of clients in the occupational performance areas of…
Added 16 mins ago
IW
Automotive Technician
IS2 Workforce Solutions
Langley (District), BC · Langley, BC
- Full-time
Perform tire removal/installation/repair service safely for trucks, suv’s and work vehicles.
Added 16 mins ago
NS
Senior Account Manager-Loyalty & Incentives
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a driven, organized and relationship-focused Account Manager – Loyalty & Incentives to manage and grow a portfolio of key client accounts.
Added 16 mins ago
RE
Technical Project Manager
Randstad Enterprise
Montreal, QC
- Contract
Job Title - Technical Project/Program Manager
Added 16 mins ago
I
Customer Experience Leader
Indigo
Milton, ON
- $18.95 to $23.25 CAD / hour
- Full-time
…omni-channel insights to optimize team deployment, deliver exceptional service, and drive customer engagement and sales…
Added 16 mins ago
NM
Conseiller (ère), rémunération globale / Total Rewards Advisor
Nouveau Monde Graphite | NYSE: NMG + TSX: NOU
Montreal, QC
- Full-time
Bonnes habiletés de communication, de vulgarisation et de service-conseil.
Added 16 mins ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…work environment, while continuing to grow through quality, service and…

BiteOut

Customer Relations Manager

ON, Canada
Grand Valley, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Two groups of people need BiteOut to work, and from your first week both of them are yours. The restaurants first. Every partner now runs their own listing from the BiteOut app - deals, menu, photos, opening hours, staff training, even the ads they buy from us. So this is not a job where owners phone in changes and you type them into a panel. It is the job of making sure they can do it themselves, and that what they end up with is any good. That means teaching. Sitting with an owner and walking them through the app until it sticks. Coming back when the staff has turned over and the new servers have never heard of BiteOut. It also means paying attention: a venue whose deal has not changed in three months, a listing with four bad photos, a partner who has quietly stopped opening the app. You notice that and you go, before it becomes a partner we lost. The handful of things the app still cannot do, like changing a registered address, come to you. Then the members. Somebody redeems a deal and the restaurant does not honour it. Somebody cannot get the app to do what they expect. Those people reach us on Instagram, on WhatsApp, or through Help in the app, and there is no tidy queue collecting any of it. You catch it, you sort it, and you go back to the restaurant about it. Turning that into something that actually runs is part of the job, not a side task. This is full-time, six days a week with one rotational day off. Out visiting partners a good part of the week, at a desk the rest. You report directly to the founder.

Your job, end to end.

Teach it. Watch it. Go back and check.

0 1

Handoff

Every partner a rep signs gets handed to you.

0 2

Teach

Walk the owner through the app until they can run it alone.

0 3

Visit

Key accounts on a rhythm. Not only when something breaks.

0 4

Notice

Stale deals, bad photos, a partner gone quiet. Catch it early.

0 5

Handle

Owner problems, and members who had a bad night out.

0 6

Close it

Go back to the member and tell them what happened.

The job

Sales gets them in. You are the reason they stay.

The app gave partners the controls. It did not give them a reason to care, or anyone to notice when they stopped. A restaurant that feels looked after renews and tells other owners. A member whose bad night got sorted properly stays a member. Nobody at BiteOut owns either of those today, which is exactly why we are hiring for it.

Who we're looking for

2–3 years of customer success, account management, or operations experience F&B, hospitality, or similar
Based in Kathmandu Valley with your own scooter or bike for the partner visits that need showing up
Fluent Nepali (essential - most owners prefer it) and professional English
Comfortable on phone and WhatsApp all day fast typist, faster responder
Knows when to handle it yourself and when to escalate
Calm with a frustrated owner on the line
Fair to both sides when a member and a restaurant disagree about what happened, somebody has to land it
Notices things nobody reported the best version of this job is the problems that never became complaints
Can teach a non-technical person to use an app patiently, in Nepali, on their phone, more than once

What you'll learn

How customer success actually works in a marketplace business
What makes restaurant partners stay, and what makes them leave
How a self-serve product actually lands with people who did not ask for one
How an early-stage startup operates from inside - product, ops, sales, all of it

Apply About employer

More about this job

Responsibilities

Onboard restaurant partners, teach owners and staff to manage their listings and promotions through the app, and visit key accounts to monitor engagement and address problems. Resolve member and restaurant issues across Instagram, WhatsApp, and in-app Help, follow up with both sides, and help improve partner retention and member satisfaction.

Requirements

Applicants should have 2–3 years of experience in customer success, account management, or operations, preferably in food and beverage, hospitality, or a similar field. They must be based in Kathmandu Valley, have their own scooter or bike for partner visits, speak fluent Nepali and professional English, and be comfortable providing responsive support and patient app training.

Skills

Customer Success
Account Management
Restaurant Partner Management
Customer Support
App Training
Relationship Building
Issue Resolution
Conflict Resolution
Partner Retention
Account Monitoring
Communication
Time Management
Escalation Management
Hospitality Operations
Nepali Fluency
Professional English

Visa sponsorship

Not detected in the job text

Keywords

BiteOut
Customer Success
Account Management
Restaurant Partners
Hospitality
Food And Beverage
Marketplace Business
Partner Onboarding
Partner Retention
Member Support
Customer Experience
App Training
Self-Service App
Restaurant Listings
Deals And Promotions
Account Visits
Instagram
WhatsApp
In-App Help
Issue Resolution
Escalation
Nepali
English
Kathmandu Valley

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