Key Account Manager

About us

Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com.

Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions.

We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget!

What you'll do

• Maintain strong relationships with top-tier clients, provide 1-on-1 professional support, deeply explore client needs, and continuously identify new cooperation opportunities to expand engagement and increase trading volume.
• Manage and maintain all Telegram groups, resolve daily business and technical issues for clients.
• Set up and maintain client accounts, including fee tiers, rate limits, VIP channels, etc.
• Handle daily client inquiries, including account issues, trading data requests, product and campaign consultations, and share platform activity calendars.
• Communicate important updates to clients in a timely manner, such as policy changes, API upgrades, etc., ensuring they are up to date on platform developments.
• Effectively manage and resolve client complaints, ensuring high levels of satisfaction.

What you'll need

• Must be based in the Asia region to cover key accounts.
• Excellent written and verbal communication skills in both languages.
• For KA roles in Asia, fluency in either Korean or Japanese is required.
• Solid understanding of institutional client needs within the exchange or trading platform context.
• Excellent problem-solving and communication skills; capable of providing both emotional and business value. Able to quickly identify and meet client needs.

Why Bitget?

• Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
• We are a global company with staff members from over 50 different countries and regions
• We are growing and looking for world-class ambitious talents to help us continue this journey
• We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
• We offer competitive salaries and benefits
• Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!

If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!

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