Junior Systems Administrator / Operations Support Specialist

Duration: Contract – November 2026 to October 2027

We are seeking a Junior Systems Administrator / Operations Support Specialist to support day-to-day IT operations and enterprise infrastructure. The successful candidate will assist with system administration, user account management, technical troubleshooting, software upgrades, and ongoing infrastructure maintenance.

This is a great opportunity for an IT professional with hands-on technical support experience who is looking to further develop their systems administration and infrastructure skills.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, operating systems, and network-related issues.
• Assist with Windows Server administration, Active Directory, user accounts, and access management.
• Support Microsoft 365, Azure, and Entra ID (Azure AD) environments.
• Perform software installations, upgrades, patch management, and routine system maintenance.
• Monitor and support servers, workstations, network infrastructure, and system performance.
• Troubleshoot connectivity issues, DNS, DHCP, VPN, and other network-related problems.
• Manage incidents, service requests, and changes using IT service management tools.
• Assist with backup and recovery activities and endpoint security.
• Maintain technical documentation, operational procedures, and system inventories.
• Work with internal technical teams and vendors to resolve technical issues.

Required Qualifications

• Experience providing Level 1 and Level 2 technical support in an enterprise IT environment.
• Knowledge of Microsoft Windows Server administration, Active Directory, Group Policy, DNS, and DHCP.
• Experience with Microsoft 365, Azure, and Entra ID (Azure AD).
• Understanding of networking fundamentals, TCP/IP, VPNs, and network troubleshooting.
• Knowledge of virtualization technologies such as VMware or Hyper-V.
• Basic scripting experience using PowerShell or batch scripting.
• Familiarity with ITSM tools such as ServiceNow, Remedy, or similar platforms.
• Understanding of cybersecurity practices, patch management, access control, and endpoint protection.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.

Interested candidates are encouraged to apply with their updated resume.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.