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BJRC Recruiting

Branch Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 5 years experience at an OSFI regulated financial institution (i.e.
Posting language: English
Posted: Oct 27, 2026

Original job description

Our Client

Our client is an established, privately held Canadian financial services company with a long-standing presence in the mortgage lending and investment sectors. They are seeking a hands-on Branch Manager to oversee day-to-day operations, lead a team, and drive operational efficiency while maintaining high standards of service, accuracy, and compliance.

The Opportunity

The Branch Manager is responsible for ensuring the operational effectiveness of the Toronto Branch and maximizing the performance of the team. The Branch Manager must possess strong organizational skills and be able to manage day-to-day branch activities including operations, administration and providing instruction to team members. The Manager must have a strong understanding of Residential Mortgages and Investments.

Roles & Responsibilities:

Manage all branch employees in the Mortgage and Investment Departments
Provide up to date information to team members regarding policy/procedure changes
Responsible for achieving Branch targets
Represent the Branch with internal parties such as Compliance, Finance and Internal Audit
Co-operate and coordinate business functions and best practices with other Branch
Ensure Branch conforms to all policies, procedures and regulations

People Leadership:

Provide coaching and direction to team members
Assist with complex problem solving and develop skills for growth
Manage vacations and time off for the team
Handle Branch recruitment efforts and hiring
Ensure appropriate SLAs are being met by the team with accuracy and thoroughness

Business Units and Support – Investments:

Provide support on complex issues
Ensure funds are onboard appropriately
Build and maintain relationships with dealers
Ensure file documentation process is being adhered to
GIC confirmations
Sign all cheques

Business Units and Support – Mortgage Collections:

Regular collaboration with Collection team to ensure arrears are managed appropriately such as issuing Demand Letters or beginning Power of Sale proceedings
Manage Realtor relationships for Power of Sale properties including signing listings and negotiating offers
Manage Property Managers to ensure property is secured, maintained and all bills are paid

Oversee Mortgage Administration

Ensure team is completing work within legal and SLA deadlines
Executing legal documentation on behalf of the company

Business Units and Support – Mortgage Funding:

Manage the funding of Residential Mortgages
Reviewing documents to ensure completion and complete
Review and sign for every wire sent out

Business Units and Support – Servicing:

Manage the day-to-day operations of mortgage servicing
Ensure requests are being handled in timely manner
Provide support for complex issues
Ensure renewal review and process align with business procedures
Responsible for maintaining appropriate levels of renewal retention
Ensure the accuracy of discharge statements and penalty calculations
Execution of discharge of mortgage documents
Manage the payment of property taxes including tax adjustments

Business Units and Support – Underwriting and Fulfilment:

Manage team and provide support for all mortgage applications
Review approved and declined applications
Provide support with mortgage conditions
Assist in the setting of interest rates for the mortgage commitment
Review every mortgage file before funding
Review applications, appraisals, pre-funding conditions, fees, special conditions before funding

Additional Responsibilities:

Collaborate and contribute to special projects and process improvements as required
Work closely with Compliance on regulatory requirements and improvements
Manage audits from the business side, respond to audit findings and implement change as required

Knowledge/Skill Requirements:

Minimum 5 years experience at an OSFI regulated financial institution (i.e. Bank or Trust Company)
Strong knowledge of Mortgages and Investments (GICs, RSPs and RRIFs)
Strong written and verbal communication skills
Proficiency with Microsoft Office
Highly organized with a strong attention to detail
People management experience

Apply About employer

More about this job

Responsibilities

Oversee Toronto Branch operations and lead employees across mortgage and investment functions, ensuring targets, service standards, accuracy, and regulatory compliance are met. Manage mortgage and investment workflows, team performance, audits, stakeholder relationships, and process improvements.

Requirements

Requires at least five years of experience at an OSFI-regulated financial institution and strong knowledge of residential mortgages and investments, including GICs, RSPs, and RRIFs. Candidates should also have people-management experience, strong communication and organizational skills, attention to detail, and proficiency with Microsoft Office.

Skills

Branch Operations Management
People Management
Coaching and Team Development
Residential Mortgages
Investments
Mortgage Funding
Mortgage Servicing
Mortgage Underwriting
Mortgage Collections
Regulatory Compliance
Audit Management
Process Improvement
Problem Solving
Written and Verbal Communication
Microsoft Office
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Branch Operations
Residential Mortgages
Investments
GICs
RSPs
RRIFs
OSFI-Regulated Financial Institution
Mortgage Collections
Power Of Sale
Mortgage Funding
Mortgage Servicing
Mortgage Underwriting
Mortgage Administration
Compliance
Internal Audit
Regulatory Requirements
Service-Level Agreements
Renewal Retention
Discharge Statements
Property Tax Adjustments
Microsoft Office
Recruitment
Team Coaching
Process Improvement
Audit Findings

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