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Added 3 mins ago
LH
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Black & McDonald Limited

Intern- IT Help Desk (Winter)

AB, Canada
Edmonton, AB, Canada

Expected compensation for this role is a starting pay range between $21-24/hour dependent on education level, skills and experience. · Contract

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Job details

Pay: Expected compensation for this role is a starting pay range between $21-24/hour dependent on education level, skills and experience.
Job type: Contract
Posting language: English
Posted: Nov 5, 2026

Original job description

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

At Black & McDonald, you’re not just an Intern, you’re part of the family. Our Internship Program is centrally supported, fully leveraged paid summer employment offering you the chance to bridge theory to practice in a supportive and dynamic environment. Our goal is to provide you with 4 months of engaging, meaningful, and impactful experience that will launch your career in the right direction.

A few things to look forward to – a structured work plan to guide your learning; a dedicated mentor to offer regular coaching and feedback; online training through Harvard Business School; collaboration with a vast network of Interns across North America; opportunity to contribute to the growth and success of our diverse team of over 6000 employees across a network of over 25 offices and countless job-sites.

ROLES & RESPONSIBILITIES

Technical Support: Assist in diagnosing and resolving technical issues related to hardware, software, and network systems.
User Assistance: Provide support to end-users via phone, email, or in-person, ensuring timely resolution of IT-related problems.
System Maintenance: Help maintain and update IT systems, including installing software updates and patches.
Documentation: Document IT processes, procedures, and solutions to common issues.
Training: Assist in training end-users on new technologies and IT best practices.
Inventory Management: Help manage IT inventory, including tracking hardware and software assets.
Collaboration: Work closely with the IT team to support ongoing projects and initiatives.

REQUIREMENTS

Education: Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
Technical Skills: Basic knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common IT tools.
Communication Skills: Strong verbal and written communication skills.
Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
Team Player: Willingness to collaborate with team members and contribute to a positive work environment.

Expected compensation for this role is a starting pay range between $21-24/hour dependent on education level, skills and experience.

This role is a great opportunity to gain hands-on experience in IT support and develop valuable skills for a future career in information technology.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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More about this job

Responsibilities

The intern will assist in diagnosing and resolving technical issues related to hardware, software, and network systems while providing support to end-users. Additionally, they will help maintain IT systems, manage inventory, and document IT processes.

Requirements

Candidates must be currently enrolled in a degree program in Computer Science, Information Technology, or a related field. Strong verbal and written communication skills, along with basic knowledge of operating systems and Microsoft Office, are required.

Skills

Technical support
Hardware troubleshooting
Software troubleshooting
Network systems
IT documentation
Inventory management
System maintenance
User training
Windows
MacOS
Microsoft Office Suite
Communication skills
Problem-solving
Teamwork

Benefits

Paid internship
Mentorship program
Online training
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Help Desk
Technical Support
Hardware
Software
Network Systems
System Maintenance
Inventory Management
Windows
MacOS
Microsoft Office
Troubleshooting
Internship
Computer Science
Information Technology
Documentation
IT Best Practices

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