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Black & McDonald Limited

Service Account Representative

Ottawa, ON, Canada

Pay: The expected salary range for this role is between $55,000 - $70,000 per year.
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-3 years’ experience in HVAC, Electrical or Plumbing.
Posting language: English
Posted: Oct 1, 2026

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Original job description

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

About This Career Opportunity

Black & McDonald’s NOR (Northern Ontario Region) Service team is growing! If you are an independent, enthusiastic and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. This position reports directly to the Division Manager and will be working in Ottawa for the NOR region.

The primary goal of the Service Account Representative is to ensure client satisfaction, contract delivery and secure projects with our existing client base.

Complete internal client reviews
Utilize the training provided to prospect, qualify, support estimating, prepare proposals, and secure sustainable service project business
Establish and maintain working relationships with customers and ensure contract delivery is to Black & McDonalds’ expectations.
Work with existing and new customers to develop life cycle plans for their facilities
Write proposals, conduct equipment surveys and develop proposals that will create value for our clients
Review results of completed projects with Management and project team members
Assist with any special requests
Provide feedback and recommendations on marketing efforts based on direct experiences with clients
Continual professional and personal development
Actively participate in company meetings and marketing events

Competency Requirements

Communicates Effectively
Continuous Learning
Customer Focus
Problem Solving and Innovation
Teamwork and Collaboration
Values and Respects Others
Strategic Perspective

Education Requirements

A university degree or college diploma in business, engineering or related field as appropriate.
Years of experience as a qualified tradesperson in the construction, mechanical and/or HVAC industry may substitute for education requirements.

Work Experience Requirements

1-3 years’ experience in HVAC, Electrical or Plumbing.
Experience with Mechanical trade account management.
Project sales experience would be considered an asset.
Building automation controls experience would be considered an asset.

Skills, Abilities, And Other Requirements

Able to travel on occasion in order to meet prospect requests and project requirements
Excellent organizational and time management skills
Solid negotiation, conflict resolution, and people management skills
Project management and implementation
Safe Work Practices
Competency in basic computer skills, including Microsoft Office applications
Valid Class 5 Driver’s License

The expected salary range for this role is between $55,000 - $70,000 per year. The starting salary will be determined based on several factors such as the successful candidate’s qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.

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More about this job

Responsibilities

Manage and grow service business with existing and prospective clients by identifying opportunities, preparing proposals, and securing sustainable projects. Maintain customer relationships, support contract delivery, develop facility life-cycle plans, and review project outcomes with management and project teams.

Requirements

A university degree or college diploma in business, engineering, or a related field is requested; relevant construction, mechanical, or HVAC trade experience may substitute. Candidates should have 1–3 years of HVAC, electrical, or plumbing experience, preferably with mechanical account management, and possess strong organizational, negotiation, project management, and communication skills, basic Microsoft Office competency, and a valid Class 5 driver's license.

Skills

Customer Account Management
Customer Focus
Prospecting
Sales
Proposal Development
Estimating Support
Contract Delivery
Equipment Surveys
Project Management
Negotiation
Conflict Resolution
Organizational Skills
Time Management
Microsoft Office
Teamwork

Benefits

Group Insurance Benefits
Pension Plan
Annual Discretionary Bonus
Career Development Programs

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Electrical
Plumbing
Mechanical Trades
Account Management
Project Sales
Building Automation Controls
Service Projects
Prospecting
Estimating
Proposal Development
Equipment Surveys
Contract Delivery
Facility Life-Cycle Planning
Project Management
Microsoft Office
Class 5 Driver's License
Safe Work Practices
Customer Satisfaction
Construction
Facilities Management

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