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Black & McDonald Limited

Service Account Representative

Ottawa, ON, Canada

$55,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $70,000 CAD / year
Job type: Full-time
Experience: 1-3 years’ experience in HVAC, Electrical or Plumbing.
Posting language: English
Posted: Oct 1, 2026

Original job description

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s NOR (Northern Ontario Region) Service team is growing! If you are an independent, enthusiastic and driven professional searching for an opportunity to build a solid foundation for your career, this position is for you. This position reports directly to the Division Manager and will be working in Ottawa for the NOR region.

The primary goal of the Service Account Representative is to ensure client satisfaction, contract delivery and secure projects with our existing client base.

Complete internal client reviews
Utilize the training provided to prospect, qualify, support estimating, prepare proposals, and secure sustainable service project business
Establish and maintain working relationships with customers and ensure contract delivery is to Black & McDonalds’ expectations.
Work with existing and new customers to develop life cycle plans for their facilities
Write proposals, conduct equipment surveys and develop proposals that will create value for our clients
Review results of completed projects with Management and project team members
Assist with any special requests
Provide feedback and recommendations on marketing efforts based on direct experiences with clients
Continual professional and personal development
Actively participate in company meetings and marketing events

COMPETENCY REQUIREMENTS

Communicates Effectively
Continuous Learning
Customer Focus
Problem Solving and Innovation
Teamwork and Collaboration
Values and Respects Others
Strategic Perspective

EDUCATION REQUIREMENTS

A university degree or college diploma in business, engineering or related field as appropriate.
Years of experience as a qualified tradesperson in the construction, mechanical and/or HVAC industry may substitute for education requirements.

WORK EXPERIENCE REQUIREMENTS

1-3 years’ experience in HVAC, Electrical or Plumbing.
Experience with Mechanical trade account management.
Project sales experience would be considered an asset.
Building automation controls experience would be considered an asset.

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Able to travel on occasion in order to meet prospect requests and project requirements
Excellent organizational and time management skills
Solid negotiation, conflict resolution, and people management skills
Project management and implementation
Safe Work Practices
Competency in basic computer skills, including Microsoft Office applications
Valid Class 5 Driver’s License

The expected salary range for this role is between $55,000 - $70,000 per year. The starting salary will be determined based on several factors such as the successful candidate’s qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald’s total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

If you are an existing Black & McDonald employee, please notify your supervisor of your interest and intent to apply before applying.

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More about this job

Responsibilities

The Service Account Representative is responsible for ensuring client satisfaction, managing contract delivery, and securing new service project business. They will conduct equipment surveys, develop value-driven proposals, and maintain strong relationships with existing and new customers.

Requirements

Candidates must have a university degree or college diploma in business, engineering, or a related field, or equivalent trade experience. A minimum of 1-3 years of experience in HVAC, electrical, or plumbing, along with a valid Class 5 Driver’s License, is required.

Skills

Account management
Project sales
Proposal writing
Equipment surveys
Customer service
Negotiation
Conflict resolution
People management
Project management
Time management
Organizational skills
Microsoft Office
HVAC
Electrical
Plumbing
Building automation controls

Benefits

Group insurance benefits
Pension plan
Annual discretionary bonus
Career development programs

Visa sponsorship

Not detected in the job text

Keywords

Service Account Representative
Construction
Facilities Management
HVAC
Electrical
Plumbing
Mechanical Trade
Account Management
Project Sales
Building Automation Controls
Proposal Development
Client Relations
Contract Delivery
Equipment Surveys
Microsoft Office
Project Management
Negotiation
Conflict Resolution
Time Management
Safe Work Practices
Class 5 Driver's License
Business Development
Technical Solutions

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