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Added 13 mins ago
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Team Coordinator (aka Chief Acrobat) - Onsite Montreal
Nascent
Montreal, QC
- Full-time
You'll be the operational backbone of a high-output team - the person who makes everything around them run. As Team Coordinator you'll own a wide surface area: from recruiting and…
Added 28 mins ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as…
Added 29 mins ago
LM
Branch Coordinator
Leavitt Machinery
Sparwood, BC
- Full-time
Leavitt Machinery is looking for a customer service-oriented Branch Coordinator to join our team in Sparwood, British Columbia. As the Branch Coordinator, you will be responsible for…
Added 29 mins ago
KL
Administration Technician
Kativik llisarniliriniq
Montreal, QC
- Internship
Under the supervision of the Coordinator of Human Resources, the Administration Technician performs various tasks related to the administration of the staff files. Some responsibilities…
Added 29 mins ago
TV
Insurance Client Relations Coordinator
The Vantage Talent Group
Montreal, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are currently recruiting for a Client Relations Coordinator to join an established financial services and wealth advisory practice.
Added 29 mins ago
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Project Coordinator 3 - Infrastructure
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Project Coordinator supporting the Infrastructure Division. Reporting to the Operations Manager, this role provides critical assistance to Project…
Added 29 mins ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
The position will provide student, faculty and financial related administrative support to the Department Head, faculty and staff in the Department of Earth and Environmental Sciences…
Added 29 mins ago
VM
Project Coordinator, Sudbury
VR Mechanical Solutions Inc.
Sudbury, ON · Greater Sudbury, Ontario
- Full-time
We are currently seeking a Project Coordinator to join our team on-site at a project located in Sudbury, Ontario. We are looking for a local candidate residing in Sudbury or the surrounding…
Added 58 mins ago
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Project & Operations Coordinator (Student)
Digital Seniors NL
St. John's, NL
- Internship
DSNL is seeking a motivated Project & Operations Coordinator Co-op Student to support the planning, coordination, delivery, and evaluation of projects and programs. This role provides…
Added 58 mins ago
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Research Coordinator (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-19253 (2026-19253)
Sunnybrook
Toronto, ON
- Full-time
…seeking an enthusiastic, highly motivated, and organized Research Coordinator to support a growing portfolio of investigator-initiated clinical trials focused on improving the management of…
Added 58 mins ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…partners of Access ALS across Canada. The role is for a Network Coordinator to support the sites both at the ALS Phase 1 group of the CIM of the MUHC RI and the ACCESS ALS clinical trial…
Added 58 mins ago
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Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Title: Onshore Project Coordinator/Portfolio Analyst
Added 58 mins ago
JC
HVAC Customer Resource Coordinator
Johnson Controls
Red Deer, AB
- Full-time
…collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business…
Added 58 mins ago
Client Service Coordinator
Bayshore
Sault Ste. Marie, ON
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 58 mins ago
Talent Acquisition Specialist
Bayshore
Mississauga, ON
…both regulated and unregulated health care professional and administrative…
Added 1 hour ago
MT
Bilingual Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Montreal, QC
- Full-time
We are recruiting for a Bilingual Coordinator, Professional Journey Office (PJO) to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to…
Added 1 hour ago
MT
Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Coordinator, Professional Journey Office to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to three years of…
Added 1 hour ago
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Merchandising Coordinator
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
…activities, with a focus on purchase orders, sample coordination, and administrative…
Added 1 hour ago
B&
HVAC Operations Support
BARTLE & GIBSON
Burnaby, BC
- Full-time
The HVAC Operations Support Coordinator serves as the primary support resource for customer quotations, supplier pricing, customer communications, and administrative coordination. This role…
Added 1 hour ago
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Merchandising Coordinator
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
…activities, with a focus on purchase orders, sample coordination, and administrative…
Added 1 hour ago
Sales Coordinator
Northland Properties
Calgary, AB
Provide daily administrative and coordination support to the Sales Manager and sales team.
Added 1 hour ago
PM
Site Coordinator
Pitt Meadows Plumbing & Mechanical Systems
Kamloops, BC
- Full-time
Provide site administrative support and assist with night shift safety coordination as required.
Added 1 hour ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
Optimizing Schedules & Administrative Support
Added 1 hour ago
MI
Intergovernmental Affairs Major Projects Coordinator
Musqueam Indian Band
Vancouver, BC
- Full-time
The Intergovernmental Affairs (IGA) Major Projects Coordinator is responsible for facilitating the development and oversight of IGA federal relations project files related to Musqueam’s…
Added 1 hour ago
B
Office Coordinator
Bouchier
Fort McMurray, AB
- Full-time
The Office Coordinator will provide support to both the Head Office and Marketing and Communications team. The coordinator will act as the first point of contact at Head Office directing…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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