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Added 12 mins ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- Full-time
We are seeking a Site & Water Treatment Plant Coordinator to do more than just maintain the water treatment plant - you’ll be part of a tight-knit team that keeps the entire site operating…
Added 1 hour ago
I
Administrative Coordinator/Program Coordinator
IICRC
Regina, SK
- Part-time
Position: Administrative Coordinator/Program Coordinator - Seasonal - Winter Season Part Time
Added 1 hour ago
RC
Pre-Construction Project Coordinator
Rizzo Capital
Montreal, QC
- Full-time
We are seeking a highly organized and proactive Pre-Construction Coordinator to join our real estate development team.
Added 2 hours ago
TS
Facilities Maintenance Technician
The Salvation Army Canada and Bermuda Territory
Edmonton, AB
- Full-time
· May support the Facilities Coordinator and Facilities Manager with the inspection, testing, and maintenance of life-safety systems and other specialized building systems, as appropriate…
Added 3 hours ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
Construction Project Coordinator, Project Engineer, or Assistant Superintendent seeking a transition into technology sales
Added 3 hours ago
SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
Experience supporting leaders in operational environments (e.g., construction, forestry, hospitality) is an asset
Added 4 hours ago
FI
Project Coordinator
Fleetway Inc.
Dartmouth, NS
- Full-time
Fleetway is seeking a Junior Project Coordinator to support the successful delivery of work within the River Class Destroyer (RCD) program. Working closely with Project Managers and…
Added 4 hours ago
AE
Metallurgical Technician
Agnico Eagle Mines Limited
Rouyn-Noranda, QC
- Full-time
…services, IT, supply chain, human resources, communications, construction as well as technical services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital…
Added 4 hours ago
R
Project Controls Coordinator
Raise
Calgary, AB
- Full-time
…transportation and gathering is seeking a Project Controls Coordinator to join the Core Programs Project Controls team. Reporting to a Supervisor or Team Lead, this role provides project…
Added 4 hours ago
R
Project Controls Coordinator
Raise
Edmonton, AB
- Full-time
The Project Controls Coordinator supports project execution by providing cost control, scheduling, forecasting, performance tracking, and reporting throughout the project lifecycle. This…
Added 5 hours ago
Security Coordinator
Pomerleau
Ottawa, ON
As a Security Coordinator working in the Security team at Pomerleau Construction, you will play a crucial role in supporting the security clearance program of both our internal and external…
Added 5 hours ago
Real Estate & Development Coordinator
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Real Estate and Development, the Real Estate & Development Coordinator will have accountability for coordinating property acquisitions (including leases,…
Added 5 hours ago
Dispatch Coordinator
FortisBC
Castlegar, BC
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool…
Added 5 hours ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
The Senior Project Coordinator, working independently or with minimal guidance, provides technical and/or management support for construction projects, including safety and quality control,…
Added 5 hours ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
We are seeking a Site & Water Treatment Plant Coordinator to do more than just maintain the water treatment plant - you’ll be part of a tight-knit team that keeps the entire site operating…
Added 5 hours ago
Construction - Project Coordinator
The Employee Experience Team
Brantford, ON
The Project Coordinator plays a key role in assisting with inspections, commissioning activities, homeowner Pre-Delivery Inspection processes, and administrative tracking while also…
Added 5 hours ago
Service Technician IV
Superior Plus Propane Talent Acquisition
Flin Flon, MB
Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues…
Added 5 hours ago
CB
Project Coordinator Intern
Clark Builders
Edmonton, AB
- Full-time
Previous experience working in a Project Coordinator, Construction Coordinator, or similar role within a Commercial, Industrial, or Institutional (ICI) construction environment is…
Added 5 hours ago
A
Sales Coordinator, Plumbing***Coordonnatrice, ventes - plomberie
Aliaxis
CA - Veterans - Office
- Full-time
Canplas is seeking a Sales Coordinator, Plumbing. The successful candidate will be directly responsible for sales and order management, current account maintenance and strengthening…
Added 5 hours ago
CI
Sales Coordinator, Plumbing***Coordonnatrice, ventes - plomberie
Canplas Industries Ltd
CA - Veterans - Office
- Full-time
Canplas is seeking a Sales Coordinator, Plumbing. The successful candidate will be directly responsible for sales and order management, current account maintenance and strengthening…
Added 5 hours ago
GG
Commissioning Electrical Heat Trace (EHT) Lead
Grizzlytrek Group
AB
- Contract
Prepare, update and maintain test reports, pre-functional checklists and red-line drawings, and develop daily EHT progress reports for the CSU Coordinator
Added 5 hours ago
GG
Commissioning Electrical Lead (Electrical Red Seal)
Grizzlytrek Group
AB
- Contract
Construction Safety Training System (CSTS-20)
Added 5 hours ago
F
Dispatch Coordinator
FortisBC
Castlegar, BC
- Full-time
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool…
Added 6 hours ago
JC
Fire Service Associate Project Manager
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
…Completes project billing with the assistance of the Service Coordinator and Biller in a timely and accurate manner to maintain positive cash…
Added 6 hours ago
PP
Project Coordinator
Premier Project Consultants Ltd.
Kitchener, ON
- $65,000 to $85,000 CAD / year
We are seeking a highly organized and detail-oriented Project Coordinator to support the successful delivery of active residential and commercial projects. This role is responsible for…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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