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Added 41 mins ago
W
Pharmacy Assistant - Part Time - Duncan
Walmart
Duncan, BC
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 hours ago
Pharmacy Assistant - Part Time - Duncan
Walmart Canada
Duncan, BC
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 2 hours ago
IA
CSH Supply Chain Supervisor
IMP Aerospace & Defence
Halifax, NS
- Full-time
Optimize procurement, lead times, inventory levels, Bills of Materials and material availability to support fleet operations and maintenance while minimizing costs and shortages.
Added 3 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
…long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work…
Added 3 hours ago
GR
Mid Maintenance Manager
Goldbeck Recruiting
Vancouver, BC
- Full-time
Technical Skills: Strong knowledge of Reliability Centered Maintenance (RCM) and proficiency with a CMMS.
Added 3 hours ago
GO
Facility Manager
Government of Nunavut Recruitment
Pond Inlet, NU
- Full-time
…work experience in facilities management, construction, or operations and maintenance including 2 years supervisory experience with a variety of building types, sizes or municipal works and…
Added 4 hours ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 4 hours ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 5 hours ago
TS
Donation Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 6 hours ago
E
Technicien(ne) de service sur le terrain - Équipements industriels / Field Service Technician
Elopak
Boisbriand, QC
- Full-time
Reporting to the Technical Manager, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your…
Added 7 hours ago
CG
Operations Manager - Yard and Asset
ConeTec Group
Surrey, BC
- Full-time
Operations is one of three business-unit pillars, alongside Sales and Projects. The Operations Manager works closely with both groups, as well as the Shop Manager, Project Managers, and…
Added 7 hours ago
S
DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 7 hours ago
V
Sr Spec, IT
Vale
Canada
- Full-time
…optimizing machine learning solutions that support predictive maintenance, process automation, operational reliability, and real-time decision-making across our global mining and industrial…
Added 7 hours ago
CO
Supervisor of Water Treatment
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Provide technical guidance, leadership and direction on all operation and maintenance matters.
Added 8 hours ago
WC
Full Time Pharmacy Assistant - Courtenay
Walmart Canada
Courtenay, BC
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 8 hours ago
Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 8 hours ago
Territory Manager
Spartan Controls Ltd.
Edmonton, AB
Working closely with Account Managers, Industry Leads, Technical Specialists, Application Specialists and Operations teams, and reporting to the Sales Manager, the successful candidate will…
Added 9 hours ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Operational, personnel and administrative manager of the assigned GSE and fueling maintenance organization. Ensure implementation of fleet management strategy at his/her assigned department.
Added 9 hours ago
Manager, Speciality Pharma Nurse
Bayshore
ON
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 9 hours ago
TS
Donation Associate
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Red River Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 9 hours ago
CC
Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
Colas is a Canadian leader in transportation infrastructure - materials, construction, and maintenance. From roads to rail, airports to ports, we build some of the most important projects…
Added 9 hours ago
R
Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
Should be comfortable navigating CAD software to support engineering and maintenance functions. Able to create and modify technical drawings to support operations and maintenance.
Added 9 hours ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 9 hours ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 9 hours ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
In Business since 1919 and still growing, Arrow is a leader in bulk commodity hauling, reload operations, freight management, logistics, consulting, and technology with operations…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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