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Added 2 hours ago
Home Care Case Coordinator
Winnipeg Regional Health Authority
Stonewall, MB
The Home Care Case Coordinator is responsible for the coordination and delivery of a broad range of professional and non-professional services. The Home Care Case Coordinator is responsible…
Added 2 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Act as a resource and mentor for Service Dispatchers and administrative support staff
Added 3 hours ago
R
Senior Coordinator, Accounts Receivable
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Coordinator, Accounts Receivable on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work…
Added 4 hours ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
The Media Operations & Technology Coordinator is responsible for coordinating and overseeing print and digital advertising and editorial production across The Northern Miner Group's…
Added 5 hours ago
HD
Human Resources Coordinator
Hotel Dieu Shaver Health and Rehabilitation Centre
St. Catharines, ON
- Internship
As a trusted resource for employees, leaders, unions and external partners, the Human Resources Coordinator provides guidance and support on compensation and benefits programs, maintains…
Added 7 hours ago
IH
Community Integration Care Coordinator | Home Health
Interior Health Authority
Barriere, BC
- Part-time
Barriere Health Centre is hiring relief part-time Community Integration Care Coordinator (CICC) located in Barriere, BC. This positions support Home Health. The end date of this relief is…
Added 7 hours ago
IH
Patient Care Coordinator | Oncology
Interior Health Authority
Vernon, BC
- Full-time
Vernon Jubilee Hospital in Vernon, B.C. is seeking a motivated and organized relief full-time Patient Care Coordinator (PCC) to join the Oncology Clinic team. The end date of this relief is…
Added 8 hours ago
MN
CEG Program Coordinator
Métis Nation-Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the ELCC Manager, in the MN-S Ministry of Education, the ELCC Program Coordinator will lead planning, grant administration, and resource distribution to assist Métis…
Added 9 hours ago
SH
Home Care Attendant-Aide - Soins à domicile
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 9 hours ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Contract
Come join us! As a result of internal movement at RVH, we are hiring a Temporary Full-Time Nursing Coordinator with our Administration Department.
Added 9 hours ago
SH
Home Care Attendant
Southern Health-Santé Sud
MB · Rosenort, MB
- Internship
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 9 hours ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
…operations across our assets. Reporting to the Operations Integrity Coordinator, you will play an important role in coordinating supplier activities, minimizing operational downtime,…
Added 9 hours ago
N(
Orientation Coordinator, Student Life (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
As part of the Student Life team, the Orientation Coordinator is responsible for assisting in the planning, delivering, and evaluating orientation programming at NAIT, which supports…
Added 9 hours ago
FP
Warehouse - Inventory Coordinator
Fresh Prep 🇨🇦
Vancouver, BC
- $50,000 CAD / year
- Full-time
Added 10 hours ago
TH
Pre/Post Natal Cultural Coordinator
Tr’ondëk Hwëch’in Government
Dawson City, YT
- Full-time
Experience with financial management, including budgets, resource management and funding proposal development.
Added 10 hours ago
OR
Bookkeeping, Administration & Social Media Coordinator
Ohata Resource Canada Inc.
Richmond, BC
- $22 to $28 CAD / hour
- Full-time
Ohata Resource Canada Inc. is an electronics recycling and e-scrap purchasing company based in Richmond, British Columbia. Our group has nearly 30 years of industry experience in Japan and…
Added 10 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
This role is essential to the smooth functioning of daily activities, resource allocation, and provides vital support to facilitate seamless program operations. Acting as a liaison among…
Added 10 hours ago
AC
Hearings Coordinator
Alberta College of Pharmacy
Edmonton, AB
- Full-time
Reporting to the Deputy Registrar, the Hearings Coordinator will fulfill the responsibilities of the Hearings Director as established in Part 4 of the Health Professions Act. The Hearings…
Added 11 hours ago
M
Coordinator, Resource Management
MNP
London, ON
- Full-time
The Coordinator, Resource Management supports the effective deployment, scheduling, and utilization of professional staff across the Southwestern Ontario region. Working closely with…
Added 11 hours ago
OC
Receiving Coordinator
Oatey Company
Brampton, ON
- $24 to $25 CAD / hour
- Full-time
The Receiving Coordinator I/CAN processes inbound customer orders while achieving daily company safety, quality and performance goals and objectives; functional daily responsibilities vary…
Added 11 hours ago
SC
Client Services Coordinator
Sunshine Coast Resource Centre
Sechelt, BC
- Part-time
About Coast Neighbourhood House Resource Centre
Added 11 hours ago
AW
Community Kitchen Coordinator - Sarah Ross House - Supportive Housing Program
Atira Women's Resource Society
Vancouver, BC
- Part-time
Atira Women’s Resource Society (Atira) is a non-profit organization known for inclusionary hiring practices, values-driven work, and innovative approaches to supporting communities it…
Added 11 hours ago
Program Coordinator
Bayshore
Montreal, QC
Act as a central resource liaison for program stakeholders, which include clients, patient support programs, plan members and pharmacies.
Added 11 hours ago
YS
Senior Operations Coordinator
Yemen ShortList
Aden
- Full-time
Job Title: Senior Operations Coordinator (SOC)
Added 11 hours ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Reporting to the Manager, Donor Relations, the Coordinator, START Scarborough is responsible for assisting with the coordination, planning, and implementation of programming to ensure…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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