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Added 41 mins ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
This role works in close partnership with the Senior Manager, Investment Research and Solutions, taking day-to-day functional direction to ensure operational execution and research…
Added 1 hour ago
QL
Technician I
QAI Laboratories
Burnaby, BC
- Full-time
Lab equipment maintenance and construction of test fixtures.
Added 1 hour ago
CR
Full-Time Active Living Aide (8:30 AM to 4:30 PM)
COGIR Real Estate
Ottawa, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 1 hour ago
CR
Bilingual Maintenance Manager (French & English)
COGIR Real Estate
Orleans, ON
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 1 hour ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 1 hour ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
…this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity…
Added 1 hour ago
QP
Operations Supervisor
QuadReal Property Group
Vancouver, BC
- Full-time
Reporting to the Operations Manager, the Operations Supervisor position is a senior building operations position responsible for providing oversight, advanced operation, inspection, repair,…
Added 1 hour ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
- Makes recommendations to Senior Leadership Team on strategic and policy matters related to the allocation, management and utilization of Academic Space, construction and renovation…
Added 2 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 2 hours ago
G
HSE Coordinator - Services
Graham
Fort McMurray, AB
- Temporary
Graham is actively recruiting for an HSE Coordinator supporting the Services Division. Reporting to Senior Regional HSE Manager, the HSE Coordinator plays a key role in supporting a safe…
Added 2 hours ago
QL
Technician I
QAI Laboratories
Burnaby, BC
- Full-time
…organizing, material procurement as required.Lab equipment maintenance and construction of test fixtures.Creation of test plans, project scope, determining project time.Manage and maintain…
Added 2 hours ago
TU
Bachelor of Sustainability and EESC Graduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
…other EEGS programs as required and work closely with a second Senior Departmental Administrative Assistant with whom there will be overlap in some duties, including assisting with managing…
Added 2 hours ago
B
Lead Developer - (Java / AWS / Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications,…
Added 2 hours ago
AF
Analyst, Investment Research and Solutions
ATB Financial
Toronto, ON
- Volunteer
This role works in close partnership with the Senior Manager, Investment Research and Solutions, taking day-to-day functional direction to ensure operational execution and research…
Added 2 hours ago
FC
Senior Workday Functional Specialist
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London, ON
- Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 2 hours ago
BI
Associate, Portfolio Analytics
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Toronto, ON
- Full-time
Support discount curve construction and maintenance under established methodologies.
Added 2 hours ago
VS
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Calgary, AB
- Other
At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything…
Added 2 hours ago
HC
Transformation and Strategic Initiatives Advisor (#2026-NON-CHS-333)
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Belleville, ON
- Full-time
…position. This is a non-unionized position reporting to the Manager of Homelessness Prevention & Initiatives. This collaborative role will work with departmental and/or divisional program…
Added 3 hours ago
CN
Team Lead, Property Remediation & Restoration
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
Supporting the establishment and maintenance of project controls, risk management processes, and performance reporting systems.
Added 3 hours ago
W
Senior Manager Employee Health, Safety and Wellness
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Richmond, BC
- Full-time
As the Senior Manager of Employee Health, Safety, and Wellness, you'll be at the heart of our dynamic People and Culture Division, reporting directly to the Director. This role is a unique…
Added 3 hours ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Reporting to the Director of Properties, the Senior Manager, Facilities and Workspace Management oversees one of five departments within Properties, and is a member of the Properties’…
Added 3 hours ago
OL
Support Services Manager
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Surrey, BC
- $71,000 to $77,500 CAD / year
- Full-time
Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions…
Added 3 hours ago
DG
Service Manager
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Calgary, AB
- Full-time
Dilawri Group of Companies is actively searching for a Service Manager to join the team at Dilawri Group!
Added 3 hours ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
…timely reporting of budget variances and commercial risks to the Senior Manager,…
Added 3 hours ago
CL
Senior Manager - Reefer Fleet Reliability & Technical Support
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- Full-time
Previous experience as a senior technician, master technician, technical supervisor, workshop supervisor or technical service manager.

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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