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Added 11 mins ago
AW
Front Desk Worker - Tawow (PT Aft)
Atira Women's Resource Society
Vancouver, BC
- Part-time
The position of front-desk worker is to assist the program manager in maintaining the safety and security of the premises, answering the phone, directing callers to the appropriate person,…
Added 11 mins ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
St. Albert, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 11 mins ago
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School Bus Driver Role - Acheson, AB
Summit School Services
Edmonton, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 11 mins ago
SS
School Bus Driver Role - Acheson, AB
Summit School Services
Edmonton, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
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HSE Coordinator - Services
Graham
Fort McMurray, AB
- Temporary
Graham is actively recruiting for an HSE Coordinator supporting the Services Division. Reporting to Senior Regional HSE Manager, the HSE Coordinator plays a key role in supporting a safe…
Added 26 mins ago
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Client Navigator
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Provide intensive community-based case management, outreach, advocacy, and crisis intervention services to high-acuity and vulnerable clients by connecting them with appropriate resources,…
Added 26 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
Spruce Grove, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
St. Albert, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
Leduc, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
AB · Edmonton, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
ST
School Bus Driver Role - Acheson, AB
Stock Transportation
AB · Edmonton, AB
- Part-time
Stock Transportation Ltd. (a subsidiary of Summit School Services) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario and Alberta. Our corporate…
Added 26 mins ago
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Design Specialist 2 - Buildings
Graham
Calgary, AB
- Full-time
Here, your work has purpose. Your safety and growth are supported. And your impact is lasting.
Added 26 mins ago
EI
Labour Relations Specialist
EBC Inc.
Mississauga, ON
- Full-time
…positioned as a true leader in this sector. Our range of specialized services has made our reputation in…
Added 26 mins ago
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Design Manager - Buildings
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Calgary, AB
- Full-time
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Added 26 mins ago
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Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
…requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction…
Added 26 mins ago
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Civil Engineering Intern
Norland
Burnaby, BC
- Internship
BelPacific Excavating & Shoring, specializes in delivering efficient and safety conscious excavation and shoring solutions across Western Canada. Our skilled team and extensive fleet enable…
Added 26 mins ago
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Scheduling and Attendance Coordinator
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Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care…
Added 26 mins ago
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Burnaby, BC
- Full-time
…evaluations.Have the ability to read and interpret various electrical safety standards (CSA, UL, IEC, etc.).Liaison with QAI account managers and clients to ensure appropriate testing and…
Added 26 mins ago
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Added 26 mins ago
SUPERVISOR-SHARED SERVICES
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Under the direction of the Shared Services Manager, the Supervisor- Shared Services will support the Corporate and Operations teams by ensuring efficient and accurate processing of time…
Added 26 mins ago
The Karl - Laundry Operations Manager
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The Laundry Operations Manager oversees all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency for all linens, uniforms, and guest laundry services.…
Added 26 mins ago
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Receptionist & Office Administrator
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Coordinate vehicle pick-ups with the Production Manager and Detail Department.
Added 26 mins ago
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(CAN) Customer Service Manager
Walmart
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- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 26 mins ago
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Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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