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Added 5 mins ago
SL
Service Technician (Part-Time)
Sporting Life
Collingwood, ON
- Part-time
The Service Technician actively contributes to service standards of the department to ensure that all product and sales goals are achieved through the conscientious application of Sporting…
Added 35 mins ago
H
Emergency Medical Technician Paramedic
HealthCareersInSask.ca
Kindersley, SK
- Part-time
Salary or Pay Band: Pay Band Emergency Medical Technician Paramedic $39.654 to $48.451
Added 35 mins ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Macklin, SK
- Part-time
Salary or Pay Band: Pay Band Emergency Medical Technician $29.909 to $36.572
Added 35 mins ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Kyle, SK
- Part-time
Salary or Pay Band: Pay Band Emergency Medical Technician $29.909 to $36.572
Added 35 mins ago
Medical Device Reprocessing Technician II
Winnipeg Regional Health Authority
Brandon, MB
To support the established vision and values of Prairie Mountain Health, the Medical Device Reprocessing Technician II performs a series of detailed technical duties related to the…
Added 35 mins ago
Medical Device Reprocessing Technician II
Winnipeg Regional Health Authority
Brandon, MB
To support the established vision and values of Prairie Mountain Health, the Medical Device Reprocessing Technician II performs a series of detailed technical duties related to the…
Added 50 mins ago
P
Field Service Technician | Security Systems (GTA-FST003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking Field Service Technicians to join this dynamic team and support security system installations, maintenance, and troubleshooting across multiple locations.
Added 1 hour ago
C
Instrumentation Foreman
CDN
Kitimat, BC
- $78 to $81 CAD / hour
- Internship
Support commissioning, shutdown, and turnaround activities as required.
Added 1 hour ago
C
Instrumentation - Journeyperson
CDN
Kitimat, BC
- $68 to $70 CAD / hour
- Internship
Role: Journeyperson, Instrumentation Technician
Added 1 hour ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our…
Added 1 hour ago
BG
Auto Body Technician (Kitchener-Waterloo)
Boyd Group Services
Kitchener, ON
- Full-time
The Auto Body Technician is responsible for structural and non-structural repairs, and will disassemble, repair, and reassemble each vehicle. The Auto Body Technician works with all team…
Added 1 hour ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Undertake additional training as needed and actively support and participate in the training and cross-training of other team members, while representing the company in a professional…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Manufacturing Support Technicians (Polishers) are expected to hand polish and deburr precision metal mold components to achieve the required surface finishes inside the correct tolerance.…
Added 1 hour ago
TO
Detailer
Toyota On The Park
Toronto, ON
- Full-time
Notify supervisor or appropriate technician when you notice parts of car that require repair or replacement.
Added 2 hours ago
FO
Restoration Technician - Water Damage Technician (WRT)
First Onsite Property Restoration
Ottawa, ON
- Full-time
If you're ready to roll up your sleeves and make a real difference, this could be the role for you. As a Restoration Technician (internally known as Restoration Technician I), you'll be…
Added 2 hours ago
FO
Restoration Technician - WRT - Disaster Property Restoration
First Onsite Property Restoration
Mississauga, ON
- Full-time
If you're ready to roll up your sleeves and make a real difference, this could be the role for you. As a Restoration Technician (internally known as Restoration Technician I), you'll be…
Added 2 hours ago
AT
Operations Manager
Air Tech Plumbing, Heating & Cooling
Vernon, BC
- Full-time
…improvements, customer service initiatives, and operational planning to support growth and…
Added 2 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
Added 2 hours ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
…happy, successful and inspire each other. Our Field Service Technician's are available for 24/7 delivery, removal, and service support for products in service centers and customer…
Added 2 hours ago
C
Sanitation Technician - Part Time
Cargill
London, ON
- Part-time
As a Sanitation Technician I, you will play an important role in preparing equipment and production areas for daily operations in a food production facility. Using approved cleaning…
Added 2 hours ago
Sanitation Technician
Cargill
London, ON
As a Sanitation Technician I, you will play an important role in preparing equipment and production areas for daily operations in a food production facility. Using approved cleaning…
Added 3 hours ago
LE
Technician (Full Time)
Laczko Equity Group Inc.
Leamington, ON
- $18.75 CAD / hour
- Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 3 hours ago
OE
Production Test Tech (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
…Services provider. By delivering regional and personalized support best provided by a smaller company, we strive to build lasting relationships and create close and valued partnerships with…
Added 4 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties And Responsibilities (include But Are Not Limited To)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

Oversee service coordination and dispatch, including work orders, technician schedules, preventive maintenance, customer requests, and backlog management. Support efficient service delivery through customer and vendor communication, purchasing, field-staff logistics, accurate records, and mentoring coordination staff.

Requirements

Requires 3–5 years of experience in service coordination, dispatch, administration, operations support, or a related field; post-secondary education in a relevant discipline is an asset. Candidates should have strong organizational, communication, multitasking, and scheduling abilities, advanced Microsoft Office proficiency, and familiarity with service, dispatch, ERP, or work order systems.

Skills

Service Coordination
Dispatch
Work Order Management
Scheduling
Backlog Management
Customer Service
Team Leadership
Process Improvement
Preventive Maintenance Coordination
Purchasing
Resource Planning
Microsoft Office
Electronic Dispatch Systems
ERP Systems
Communication
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Dispatch
Work Orders
Backlog Management
Technician Scheduling
Preventive Maintenance
Customer Service
Electronic Dispatch Boards
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Purchasing
Equipment Rentals
Subcontractors
Travel Coordination
Permitting
Operational Reporting
ERP Systems
JD Edwards
Oracle
Construction
Commercial Services
Industrial Services
Facility Services
Process Improvement
Resource Planning
On-Call Scheduling

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