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Added 10 mins ago
D
Account Manager, Very Small Business Sector
Desjardins
Ottawa, ON · Sudbury, ON · Toronto, ON
- Full-time
…innovative solutions that are, above all, tailored to their needs. Business development is an integral part of your team's daily activities, and you understand the value of maintaining a…
Added 10 mins ago
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Practice Leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
As practice leader, you support your unit’s manager by providing subject matter expertise to practitioners. You coordinate and mentor a group of highly experienced professionals and assist…
Added 10 mins ago
CF
Sales Associate - Toronto, ON
CI Financial
Toronto, ON
- Full-time
Provide complete administration duties assistance to the DVP as well as supporting the team, including some aspects of Business Development Manager role
Added 10 mins ago
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Directeur/trice Générale - Starcité Gatineau
Cineplex
Gatineau, QC · Starcite Gatineau
- Full-time
…exceptional experience to each and every guest. The General Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets…
Added 10 mins ago
CT
Assistant Manager
Canadian Tire Corporation
Westbank, BC
- Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 10 mins ago
CT
Department Manager, Softgoods
Canadian Tire Corporation
Corner Brook, NL
- Full-time
As a Department Sales Manager of Softgoods, you have a passion for sports and live an active lifestyle.
Added 10 mins ago
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Manager, Reporting & Analytics
BMO
Toronto, ON · FCP
- Full-time
Deep knowledge and technical proficiency gained through extensive education and business experience.
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BG
Dealer Representative (Scarborough West)
Boyd Group Services
Toronto, ON
- Full-time
Effectively manage a positive and productive business relationship between dealership and repair facility
Added 10 mins ago
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Senior Analyst Data Analytics
BMO
Toronto, ON · FCP
- Full-time
…to make a measurable impact while growing your technical and business expertise in a dynamic, forward-looking…
Added 10 mins ago
B
Personal Banker
BMO
Vancouver, BC
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 10 mins ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 10 mins ago
B
Regional Support Manager, Trust, British Columbia & Prairies
BMO
Vancouver, BC · FBT
- Full-time
Reporting to the Regional Director, Trust, the Regional Support Manager leads, coaches, and develops Trust support professionals and helps ensure the consistent delivery of timely,…
Added 10 mins ago
B
Mortgage Specialist
BMO
Barrie, ON
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 10 mins ago
B
Assistant Branch Manager
BMO
Markham, ON
- Full-time
…financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals…
Added 10 mins ago
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Cash Management Specialist, Private Wealth
BMO
Montreal, QC · IBMM
- Full-time
Applies business development strategies and collaborates with other BMO partners to grow the business and achieve goals.
Added 10 mins ago
OV
Restaurant Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $20 to $22 CAD / hour
- Part-time
…Communities Centre while working alongside the venue's Hospitality Manager. While working in this fast-paced environment, this position will ensure a high standard of products and services…
Added 10 mins ago
T
Assistant Controller
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…explaining why margins moved, where costs are drifting, and what the business should do about…
Added 10 mins ago
CO
Senior Finance Business Partner
City of Welland
Welland, ON
- $97,156 to $113,659 CAD / year
- Contract
Reporting to the Manager of Budgets and Financial Services/Deputy Treasurer, the Senior Finance Business Partner is responsible for providing support and guidance to all City Departments…
Added 10 mins ago
ES
Chargé(e) de projets
Enero Solutions
Montreal, QC
- Full-time
We’re looking for a Process Performance Project Manager to lead the delivery of high-impact industrial projects and act as the key interface between our clients and our technical teams.
Added 10 mins ago
ME
Professional Delivery Driver
McDougall Energy Inc.
Toronto, ON
- Full-time
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions…
Added 10 mins ago
KU
Production Associate – Fixed Term (Shift: 6:30am to 3:00pm)
Kissner USA Holdings
Tillsonburg, ON
- Full-time
…upholding the highest standards of quality in all aspects of our business. Kissner is proud to operate under one umbrella with other iconic salt companies including Morton Salt, Windsor…
Added 10 mins ago
AH
Human Resources Manager
Aboriginal Housing Society of Prince George
Prince George, BC
- Full-time
The Human Resources Manager is a key member of the AHSPG team and is responsible for overseeing and coordinating the organization's human resources functions. Reporting to the Executive…
Added 10 mins ago
BT
Senior Tax Manager
Baker Tilly Canada
North Bay, ON
- Full-time
We are looking for a Senior Tax Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 10 mins ago
WH
Pharmacy Manager
Whole Health Pharmacy
Welland, ON
- Full-time
We are seeking an experienced and motivated Full-Time Pharmacy Manager to lead our Welland pharmacy. This is an exciting opportunity for a pharmacist who is passionate about patient care,…
Added 10 mins ago
QM
Manager, Compensation & Benefits
Quantum Management Services Ltd.
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
Our client is seeking an experienced Manager, Compensation & Benefits to lead the administration and optimization of compensation and benefits programs. Reporting to a senior HR leader,…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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