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Added 9 mins ago
A
Condominium Manager
Associa
AB · Edmonton, AB
- Full-time
✔️ You're a natural when it comes to customer service and relationship-building
Added 9 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 9 mins ago
EI
Technical Product Manager - Digital Health
Estuate, Inc.
Mississauga, ON
- Contract
Be the voice of the customer for the product development team throughout the entire product development lifecycle, from definition to sunsetting of the product.
Added 9 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 9 mins ago
BG
Executive Assistant, Office of the President
Blue Giant Equipment Corporation
Mississauga, ON
- Full-time
Liaise closely with the Senior Management Group EA & Office Manager to coordinate executive priorities, schedules, meetings, information and administrative support, ensuring effective…
Added 9 mins ago
BP
Condominium Property Manager
Brightpath Property Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for an experienced Condominium Property Manager. The Condominium Property Manager is responsible for overseeing the day-to-day management, maintenance, financial…
Added 9 mins ago
L&
Retail Store Manager - Toronto Eaton Centre
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
Added 9 mins ago
O
restaurant manager
Osmow's
Mississauga, ON
- Full-time
Added 9 mins ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and…
Added 9 mins ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Excellent interpersonal, organizational, customer service and problem-solving skills
Added 9 mins ago
A
Condominium Manager
Associa
Remote, Canada
- Full-time
- Remote
✔️ You’re a natural when it comes to customer service and relationship-building
Added 23 mins ago
Store Manager
Rogers Communications
Montreal, QC · Saint-Laurent, QC
Manage all aspects of store operations, by providing best-in class service and solutionbased customer experiences to our customers while promoting Rogers & Fido brands including Rogers…
Added 23 mins ago
VN
Senior Security Software Engineer/Developer
Vecima Networks Inc.
Canada
- Full-time
Customer interaction is a key part of the work – we need to be able to clearly describe our approach to Product Security, how we can address the changing threat landscape together, and work…
Added 23 mins ago
TC
Mining Operations Manager
Toromont Cat
Concord, ON
- Full-time
Support equipment and technology transaction via collaboration with Key Account Manager assigned to each site. Develop opportunity targets to ensure a maximized share of wallet on…
Added 23 mins ago
L
Financial Service Representative - LendDirect Office 1663
LendDirect
Lethbridge, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 23 mins ago
L
Financial Service Representative - LendDirect Office 1563
LendDirect
Calgary, AB
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 23 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Ottawa, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 23 mins ago
GI
Human Resources Manager
GDI Integrated Facility Services
Mississauga, ON
- Full-time
…30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices,…
Added 23 mins ago
CN
Account Manager
Canadian North
Calgary, AB
- Full-time
The Account Manager is responsible for managing the day to day operations, exceeding client expectations set out in the contract, providing high quality service and maintaining a strong…
Added 23 mins ago
EM
Management Trainee
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- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 23 mins ago
MR
Merchandiser (Antigonish, NS)
Match Retail
Antigonish, NS
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 23 mins ago
MR
Merchandiser (Port Hawkesbury, NS)
Match Retail
Port Hawkesbury, NS
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 23 mins ago
MR
Merchandiser
Match Retail
Charlottetown, PE
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 23 mins ago
MR
Merchandiser (Grand Falls-Windsor, NL)
Match Retail
Grand Falls-Windsor, NL
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.
Added 23 mins ago
MR
Merchandiser
Match Retail
Summerside, PE
- $30 CAD / hour
- Contract
We work with our clients, Nespresso, and service major retailers.

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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