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Added 10 mins ago
GA
Senior Estimator - Structured Cabling
GDI Ainsworth
AB · Edmonton, AB
- Full-time
…and a customer‑focused approach. You support both sales and delivery by producing accurate estimates and compelling proposals aligned with client needs. Your ability to assess project…
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
AB · Edmonton, AB
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
C
Project Manager, Epic Cloud Infrastructure, Information Services – Temporary Full-Time
CHEO
Ottawa, ON
- $52.93 to $62.27 CAD / hour
- Full-time
- Temporary
Lead the planning, execution, monitoring, and successful delivery of the Epic cloud migration and related infrastructure modernization initiatives.
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
Ottawa, ON
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
H
Sr Sharepoint Developer
HRConnects
Vancouver, BC
- Full-time
Participate in solution design, development, testing, deployment, release management, and post-production support.
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
Vancouver, BC
- $92,240 to $126,830 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
H
Microsoft 365 Technical Lead
HRConnects
Vancouver, BC
- Full-time
Participate actively in incident management, change requests, and continuous improvement initiatives to enhance service delivery.
Added 10 mins ago
H
Solution Architect - ServiceNow Expert
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Join a Leading Utility Organization as a Solution Architect – ServiceNow Expert and Drive Innovative IT Service Management Strategies
Added 10 mins ago
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Transmission Lines Designer
CIMA+
Kitchener, ON
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
L&
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Lindt & Sprüngli (Canada), Inc
Toronto, ON · Greater Toronto Area, Canada
- Full-time
On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
Mississauga, ON
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
Winnipeg, MB
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
C
Transmission Lines Designer
CIMA+
Dartmouth, NS
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
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Transmission Lines Designer
CIMA+
Markham, ON
- $81,520 to $112,090 CAD / year
- Full-time
…force of a successful energy transition. Regardless of the delivery mode our clients choose, we have the skills and experience required to deliver innovative solutions adapted to their…
Added 10 mins ago
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- Full-time
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The Delivery Lead – Infrastructure & IRM is accountable for the outcomes of AXIS's portfolio of strategic Infrastructure and Information Risk Management (IRM) investments, spanning…
Added 10 mins ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
…oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination…
Added 10 mins ago
M
Manager Change Enablement
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Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
Added 10 mins ago
M
Senior Manager, Assurance and Accounting
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…assurance through client interactions, reports, technical work, management presentations and the creation of high-quality…
Added 10 mins ago
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EXP is seeking a Senior Civil Engineer (P.Eng.) to lead the design, delivery, and oversight of municipal infrastructure projects. This role is ideal for an experienced civil engineer with…
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Home At Last (HAL) Attendant - Casual
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Ingersoll, ON · Woodstock, ON
- $18.61 to $22.96 CAD / hour
Communicates verbally with appropriate members of the health team regarding the management of the client's/family's homemaking, physical, and emotional needs.
Added 10 mins ago
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Home Helper - Casual
VON Canada (Ontario)
Drumbo, ON · Embro, ON · Plattsville, ON · Princeton, ON · Woodstock, ON
- $18.61 to $22.96 CAD / hour
…framework of VON policies, procedures, standards and quality & risk management. The Home Helper collaborates with members of the health care team in meeting the needs of individuals to…
Added 10 mins ago
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Logistics Coordinator
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Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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