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Added 5 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 5 mins ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
Prepares and distributes SUST field school course/s requirements, advertisements, waivers and restricted registration. Accounting of field school budget for Sessional/s, TA/s, travel and…
Added 34 mins ago
R|
Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…research studies. The EndoCARES MUHC clinic is a subspecialty service for complex, multi-organ endometriosis and serves to offer not only a multidisciplinary approach to the condition, but…
Added 34 mins ago
OH
Community Care Coordinator - Marathon/Manitouwadge
Ontario Health atHome
Marathon, ON
- Full-time
Community Care Coordinator - Marathon/Manitouwadge Temporary Full-Time until September 2027
Added 34 mins ago
JC
HVAC Customer Resource Coordinator
Johnson Controls
Red Deer, AB
- Full-time
…advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society…
Added 34 mins ago
Client Service Coordinator
Bayshore
Sault Ste. Marie, ON
Review: Collaborate with Supervisors, field employees and patients to assess service needs
Added 50 mins ago
MT
Bilingual Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Montreal, QC
- Full-time
We are recruiting for a Bilingual Coordinator, Professional Journey Office (PJO) to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to…
Added 50 mins ago
MT
Coordinator, Professional Journey Office
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Coordinator, Professional Journey Office to join our team in our Toronto or Montreal office. The successful candidate must have a minimum of two to three years of…
Added 1 hour ago
AB
Customer Care Coordinator
Ayers Basement Systems
Grand Rapids, MB
- Full-time
…We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving…
Added 1 hour ago
SM
Coordinator, Cruise Services
SSA Marine Canada
Vancouver, BC
- Full-time
SSA Marine is seeking a Coordinator, Cruise Services to join our Canada Place team. This full-time, permanent position is based out of our office in Vancouver and reports to the Supervisor,…
Added 1 hour ago
GF
Coordinator, Regional Multi Unit Account
Gordon Food Service
Milton, ON
- Full-time
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact…
Added 1 hour ago
MO
Warehouse Coordinator (Wednesday to Saturday 4pm - 2am)
Martin-Brower of Canada Co.
Oshawa, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Warehouse Coordinator role offers an administrative support to the warehouse operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower…
Added 1 hour ago
DC
Coordinator, Contract Services (Procurement Officer)
Defence Construction Canada
Calgary, AB
- Contract
As a Coordinator, Contract Services, you’ll support construction and consultant-service procurements that help build and maintain critical defence infrastructure. Working closely with…
Added 1 hour ago
CL
Ocean Logistics Coordinator
Core Logistics International
Mississauga, ON
- Full-time
We are seeking an organized and proactive Ocean Logistics Coordinator to manage ocean import and export shipments from booking through final delivery. The role involves coordinating with…
Added 1 hour ago
SG
Activity (FUN) Coordinator
S&R Group of Companies
Kingsville, ON
- Full-time
Join our team as a FUN Coordinator! In this role, you will design and lead engaging activities, events, and volunteer programs that bring joy and connection to Residents' daily lives. It's…
Added 1 hour ago
User Services Assistant
Georgian College
ON
…value teaching and lifelong learning, freedom of information, service excellence, collaboration and the unrivalled student…
Added 1 hour ago
GC
Part-Time Professor, Developmental Service Worker
Georgian College
ON
- Part-time
Located in Barrie and reporting to the Associate Dean, the incumbent develops and delivers courses in Developmental Service Worker Diploma program in the School of Human Services. Courses…
Added 2 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Added 3 hours ago
AB
National Service Coordinator (Retail & Fixtures)
ACI Brands Inc.
Oakville, ON
- $55,000 CAD / year
- Full-time
A National Service Coordinator (Retail & Fixtures) is typically responsible for ensuring retail fixtures, displays, shelving, signage, and store equipment are installed, maintained,…
Added 3 hours ago
AG
HR/HSE Coordinator
Aztec Group Ltd.
Calgary, AB
- Full-time
…environment that values safety, reliability, and strong customer…
Added 3 hours ago
Safety Coordinator (Maintenance)
Price Industries Limited
Winnipeg, MB
…Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service…
Added 3 hours ago
MB
Warehouse Coordinator (Wednesday to Saturday 4pm - 2am)
Martin Brower
Oshawa, ON
- Full-time
The Warehouse Coordinator role offers an administrative support to the warehouse operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower…
Added 3 hours ago
MH
EMS Infrastructure Support Specialist
Manitoba Hydro
Winnipeg, MB
- Full-time
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 3 hours ago
TB
Client Experience Coordinator
The BUSY Group Canada
Cargill, ON
- Full-time
The Client Experience Coordinator is the first point of contact for clients, employers, partners and visitors. The role manages access, inquiries, registration, appointment coordination and…
Added 3 hours ago
HD
Human Resources Coordinator
Hotel Dieu Shaver Health and Rehabilitation Centre
St. Catharines, ON
- Full-time
Reporting to the Director, Human Resources, the Human Resources Coordinator plays an integral role in supporting the delivery of Human Resources services within a dynamic healthcare…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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