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Added 3 mins ago
CF
Sales Associate - Toronto, ON
CI Financial
Toronto, ON
- Full-time
…team, including preparing sales and asset reports, managing communications, maintaining databases, and coordinating meetings and schedules. The position also supports marketing and business…
Added 3 mins ago
ES
Chargé(e) de projets
Enero Solutions
Montreal, QC
- Full-time
We’re looking for a Process Performance Project Manager to lead the delivery of high-impact industrial projects and act as the key interface between our clients and our technical teams.
Added 3 mins ago
S
NPI Manager
Sanmina
Ottawa, ON
- Full-time
The New Product Introduction (NPI) Manager applies manufacturing and project management knowledge to manage NPI projects in a cross-functional environment. The NPI Manager’s primary…
Added 3 mins ago
A
Patient Services Enrollment Specialist (12-month Contract)
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
Scheduling Support: Partner with the Work Force Manager to support Patient Services scheduling and capacity planning.
Added 3 mins ago
A
Demand Planning and Customer Collaboration Analyst
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
…their internal data. The role is also responsible for managing communications related to supply chain issues, as well as the penalties…
Added 3 mins ago
DT
Project Manager
DXC Technology
Ottawa, ON
- Full-time
…schedules, resources, deliverables, risks, and stakeholder communications. The Project Manager will work closely with technical teams, operations teams, client stakeholders, and DXC…
Added 18 mins ago
DC
People & Culture Admin/Recruiter
Delta Controls
Surrey, BC
- Full-time
…activities, tracks P&C requests, and assists with training, communications, reporting, and employee engagement. The position provides routine support to employees and hiring managers and…
Added 18 mins ago
S
Medical Psychologist - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Temporary
…Psychology or designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 18 mins ago
ES
2026-0069 Senior Advisor, Communications (18 month Temp)
Electrical Safety Authority
Mississauga, ON
- Temporary
Reporting to the Manager, Internal & External Communications, the Senior Advisor, Communications is responsible for developing, leading and executing major projects in support of the…
Added 18 mins ago
2S
Influencer Campaign Manager (Agency)
24 Seven Talent
Toronto, ON
- Contract
We are seeking a freelance Campaign Manager to oversee the planning, execution, and optimization of creator-led and social media campaigns. In this role, you will collaborate with clients,…
Added 18 mins ago
OA
Production Supervisor-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 18 mins ago
S&
Media Planner
Saatchi & Saatchi Canada
Toronto, ON
- Full-time
Post-secondary education in Marketing, Advertising, Communications, Business, or related field
Added 18 mins ago
RA
Marketing and Communications Coordinator
Ripley's Aquarium of Canada
Toronto, ON
- Full-time
Facility: Ripley’s Aquarium of Canada Reports to: Manager of Marketing & Communications
Added 18 mins ago
OA
Purchasing Clerk-Techniseal, Candiac QC
Oldcastle APG
Candiac, QC
- Other
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 18 mins ago
EC
Senior Customer Success Manager
Emburse Chrome River
Toronto, ON
- Full-time
Bachelor’s degree in Business, Communications, or a related field preferred (or equivalent practical experience).
Added 18 mins ago
MH
Senior Electrical Engineer
MSCP Heat Management Solutions
Sherwood Park, AB
- Full-time
Added 18 mins ago
SH
Marketing Specialist
Sarkari. Hi. Pra. Shale Ayyanakatte
Canada
- Full-time
Experience in marketing, digital marketing, communications, advertising, or related fields is preferred.
Added 18 mins ago
CC
Retail Sales Associate
Canna Cabana
Brantford, ON
- $17.95 CAD / hour
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 18 mins ago
PG
Media Planner, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Post-secondary education in Marketing, Advertising, Communications, Business, or related field
Added 33 mins ago
Business Development Manager (Bilingual)
Purpose Unlimited
Montreal, QC
Excellent communication skills, with proven ability to excel in verbal and written communications.
Added 33 mins ago
CM
Development Coordinator
Calgary Municipal Land Corporation
Calgary, AB
- Contract
This is a one-year contract position with the potential to extend to 18 months, reporting to the Development Manager. The Development Coordinator is a key position in the future delivery of…
Added 33 mins ago
CW
Business Administrative Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
The Business Administrative Coordinator will work directly alongside our Operations Manager, providing administrative and operational support while assisting other departments as needed.
Added 33 mins ago
UW
Bilingual Executive Assistant
Up With Women / Exponenti'elles
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support policy updates, employee communications, and learning initiatives
Added 33 mins ago
EC
Manager, Customer Success (Corporate Travel/SaaS)
Emburse Chrome River
Toronto, ON
- Full-time
The Manager, Customer Success - Travel leads a team of Customer Success Managers responsible for helping Travel customers achieve measurable program value, strong adoption, and successful…
Added 33 mins ago
TF
Fundraising Manager
Toronto Foundation for Student Success
Toronto, ON · North York, ON
- $90,000 to $100,750 CAD / year
- Full-time
As our Fundraising Manager, you’ll open doors and bring new funding onboard. If you’re curious, confident, persuasive, and energized by the opportunity to make the ask, you’ll thrive in…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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