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Added 7 mins ago
HO
Training and Quality Assurance Coordinator
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
As the Training and Quality Assurance Coordinator, you will be accountable for the planning, management, evaluation, development, and delivery of the Branch's training and quality assurance…
Added 22 mins ago
TR
Marketing And Communications Coordinator
Thompson Regional Airport
Thompson, MB
- Full-time
Our growing airport & advanced cold research facility is now accepting applications for the position of Marketing & Communications Coordinator.
Added 22 mins ago
Talent Acquisition Coordinator
March of Dimes Canada
Toronto, ON
…we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts…
Added 22 mins ago
Project Coordinator, Junior/Intermediate
WSP
Winnipeg, MB
…infrastructure, and the environment. As a Junior to Intermediate Project Coordinator, you will work alongside project managers and multidisciplinary professionals to keep projects…
Added 37 mins ago
MO
Talent Acquisition Coordinator
March of Dimes Canada
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
…we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our collective efforts…
Added 1 hour ago
GR
Project Manager
Goldbeck Recruiting
AB · Edmonton, AB
- Full-time
Act as the primary liaison between owners, contractors, and internal installation teams to ensure clear communication around schedule, issue resolution and resource planning.
Added 1 hour ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
Added 1 hour ago
CY
Youth Solo Coordinator
Chimo Youth Retreat Centre
Edmonton, AB
- Full-time
We are currently seeking one (1) Full-Time Solo Coordinator to join our Chimo Solo Program.
Added 1 hour ago
OH
Community Care Coordinator - Marathon/Manitouwadge
Ontario Health atHome
Marathon, ON
- Full-time
Community Care Coordinator - Marathon/Manitouwadge Temporary Full-Time until September 2027
Added 1 hour ago
PH
Health & Safety Coordinator - Permanent - 4337
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
They're adding a HS&E Coordinator to their project team in the GTA. You'll report to the HS&E Manager and be the go-to safety resource on site. You'll have the backing of an experienced HSE…
Added 1 hour ago
JC
HVAC Customer Resource Coordinator
Johnson Controls
Red Deer, AB
- Full-time
Added 2 hours ago
B&
HVAC Operations Support
BARTLE & GIBSON
Burnaby, BC
- Full-time
The HVAC Operations Support Coordinator serves as the primary support resource for customer quotations, supplier pricing, customer communications, and administrative coordination. This role…
Added 2 hours ago
SM
Coordinator, Cruise Services
SSA Marine Canada
Vancouver, BC
- Full-time
The Coordinator, Cruise Services is responsible for overseeing the day-to-day operational, security, passenger flows, ground transportation, and traffic management activities of Canada…
Added 2 hours ago
MI
Intergovernmental Affairs Major Projects Coordinator
Musqueam Indian Band
Vancouver, BC
- Full-time
The Intergovernmental Affairs (IGA) Major Projects Coordinator is responsible for facilitating the development and oversight of IGA federal relations project files related to Musqueam’s…
Added 2 hours ago
ST
Therapeutic Community Facilitator
Stonehenge Therapeutic Community
Guelph, ON
- Full-time
Support food, supplies, and resident resource coordination in collaboration with TCF team; completion of associated documen
Added 2 hours ago
TI
Logistics Coordinator
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Optimize Global Trade as our Next Logistics and Customs Compliance Coordinator
Added 3 hours ago
TI
Project Coordinator - Scheduler
Teckhorizon Inc
NB · New Market, NB
- Contract
Our Client is seeking an experienced Project Coordinator Scheduler to support a major provincial Clinical Information Solution (CIS) transformation program in New Brunswick.
Added 3 hours ago
TI
Logistics Coordinator
Trimble Inc.
Richmond Hill, ON
- Full-time
Optimize Global Trade as our Next Logistics and Customs Compliance Coordinator
Added 3 hours ago
RA
Marketing and Communications Coordinator
Ripley's Aquarium of Canada
Toronto, ON
- Full-time
Position: Marketing & Communications Coordinator
Added 3 hours ago
B
Planning Coordinator
Bloomstar
Mississauga, ON
- $45,000 to $52,000 CAD / year
- Full-time
We are seeking a detail-oriented and analytical Planning Coordinator to support operational planning, scheduling, and coordination of production activities.
Added 3 hours ago
UH
Clinical Coordinator (RN), Connected Care
University Health Network
Toronto, ON
- Full-time
…interdisciplinary team, the responsibilities of the Clinical Coordinator (RN), include: utilizing and applying current specialized knowledge and expertise on recent advances in nursing…
Added 3 hours ago
B&
Service Coordination Supervisor
Black & McDonald Limited
Winnipeg, MB
- Full-time
Act as a resource and mentor for Service Dispatchers and administrative support staff
Added 4 hours ago
HD
Human Resources Coordinator
Hotel Dieu Shaver Health and Rehabilitation Centre
St. Catharines, ON
- Full-time
As a trusted resource for employees, leaders, unions and external partners, the Human Resources Coordinator provides guidance and support on compensation and benefits programs, maintains…
Added 6 hours ago
MD
Health Policy Assistant Division Director - Health Assistant Division Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A paid or unpaid position leading a program of chairing a committee, such as an Employee Resource Group (ERG). This experience must include 1+ years identifying issues, goals and strategic…
Added 8 hours ago
IR
Home Care Case Coordinator
Interlake-Eastern Regional Health Authority
Stonewall, MB
- Volunteer
The Home Care Case Coordinator is responsible for the coordination and delivery of a broad range of professional and non-professional services. The Home Care Case Coordinator is responsible…

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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