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Added 11 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
St. Catharines, ON
- Full-time
Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
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Senior Threat Modelling Advisor
Desjardins
Levis, QC · Montreal, QC
- Full-time
…your experience, knowledge and expertise? Our Threat Modelling team is looking for a Senior Threat Modelling Advisor to model threats in a way that facilitates understanding of the various…
Added 11 mins ago
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Practice Leader, Management support and expertise support
Desjardins
Montreal, QC · Quebec, QC · Complexe Desjardins Montréal
- Full-time
…initiatives require extensive knowledge of your field. You lead and serve as integrator on highly innovative strategic initiatives involving multiple sectors. You make recommendations on…
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Services Business Execution Associate, AVP
Citi
Toronto, ON
- Full-time
…network for Services. This important role will contribute to the team operating on an agreed governance structure. They will support the delivery of strategic programs at agreed timelines…
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Directeur/trice Générale - Starcité Gatineau
Cineplex
Gatineau, QC · Starcite Gatineau
- Full-time
You demonstrate strong communication (oral & written), organization, management and leadership skills to lead a theatre team in a positive environment;
Added 11 mins ago
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Assistant Manager
Canadian Tire Corporation
Westbank, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
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Department Manager, Softgoods
Canadian Tire Corporation
Corner Brook, NL
- Full-time
Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
Added 11 mins ago
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Dealer Representative (Scarborough West)
Boyd Group Services
Toronto, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
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Personal Banker
BMO
Vancouver, BC
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
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Personal Banker
BMO
Toronto, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
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Regional Support Manager, Trust, British Columbia & Prairies
BMO
Vancouver, BC · FBT
- Full-time
The role supports the business objectives of British Columbia and the Prairies by enhancing team capability, optimizing capacity and workflow, strengthening operational discipline,…
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Mortgage Specialist
BMO
Barrie, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
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Assistant Branch Manager
BMO
Markham, ON
- Full-time
We're looking for an enthusiastic and holistic oriented team member to help lead our Birchmount and Enterprise Branch. Need to live and breathe our non-negotiables and be brilliant at the…
Added 11 mins ago
BC
Student Supply Chain & Fleet Management Coordinator
Bird Construction
Calgary, AB
- Full-time
Collaborate with National Supply Chain team in support of Bird’s Master Data Management.
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Assistant Controller
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…operations needs it to, so you test a fix with the systems team and document the change. Then you spend an hour on something you’ve been wanting to automate: a manual prepaid schedule that…
Added 11 mins ago
CO
Senior Finance Business Partner
City of Welland
Welland, ON
- $97,156 to $113,659 CAD / year
- Contract
…information being reported in alignment with the Corporate Leadership Team (CLT) and Senior Management objectives and best practices. This role is responsible for quarterly variance…
Added 11 mins ago
NH
REGISTERED NURSE (RN), CLINICAL LEAD, STUDENT PRACTICE EDUCATION
Northern Health - BC
Prince George, BC
- Full-time
…Specialty Education. In collaboration with Education & Development team, Clinical Nurse Educators (CNEs) and operational leadership, the Clinical Lead Student Practice Education is…
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Business Development Representative (BDR)
SiftMed
St. John's, NL
- Full-time
…ownership, the opportunity to make a visible impact, and a team that is ambitious, collaborative, and committed to helping each other…
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ES
Chargé(e) de projets
Enero Solutions
Montreal, QC
- Full-time
…contact and will work in close collaboration with the Technical Lead and project team to ensure each project is a success; technically, economically, and humanly. You will also play a key…
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EHS Specialist
Veolia | Water Tech
Guelph, ON
- $80,000 to $100,000 CAD / year
- Full-time
…framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity,…
Added 11 mins ago
TG
Application Security Engineer
TMX Group
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
…organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing…
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5
Senior Facility Engineer – Program Lead
5C
Montreal, QC
- Full-time
Are you a passionate Senior Facility Engineer – Program Lead looking to make a meaningful impact? We're building the next generation of digital infrastructure powering hyperscalers, AI…
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Pharmacy Manager
Whole Health Pharmacy
Welland, ON
- Full-time
We are seeking an experienced and motivated Full-Time Pharmacy Manager to lead our Welland pharmacy. This is an exciting opportunity for a pharmacist who is passionate about patient care,…
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5
Senior Facility Engineer – Electrical
5C
Montreal, QC
- Full-time
Lead complex technical investigations related to electrical incidents, including root cause analyses, failure mode studies, and reliability assessments. Define, implement, and track…
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Senior Director Finance
HRXconnect
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Build and lead a finance function and team designed for scale

Black & McDonald Limited

Service Coordination Supervisor

Winnipeg, MB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Posting language: English
Posted: Nov 6, 2026

Original job description

About Black & McDonald

At Black & McDonald, we're proud to be one of North America's leading integrated building services providers. We support commercial, institutional, and industrial clients while helping our employees build rewarding, long-term careers. Our team is known for its strong safety culture, technical expertise, and commitment to doing great work together.

Position Summary

Reporting to the Contract Manager, the Service Coordination Supervisor position within the Service Division is primarily responsible to oversee and perform work scheduling, work order and backlog management, customer/client communications, equipment transportation, and purchasing functions. The Service Coordination Supervisor will also be responsible to ensure a smooth and efficient service delivery to customers/clients.

Duties and Responsibilities (include but are not limited to)

Operational Leadership

Lead and support daily service coordination and dispatch activities
Act as a resource and mentor for Service Dispatchers and administrative support staff
Assist in establishing priorities, balancing workloads, and resolving scheduling conflicts
Identify opportunities to improve processes, workflows, and customer service delivery
Support Management in achieving operational performance objectives
Help maintain consistency with company standards, procedures, and service processes

Service Coordination & Dispatch

Oversee the creation, scheduling, tracking, and completion of service work orders
Coordinate technician schedules to maximize service efficiency and responsiveness
Manage preventive maintenance schedules and customer service requests
Communicate with customers, technicians, account managers, vendors, and subcontractors to ensure seamless service delivery
Monitor work order progress and proactively address delays or scheduling challenges
Maintain and optimize electronic dispatch boards and scheduling systems
Coordinate on-call schedules and communicate updates to relevant stakeholders
Assist with after-hours service coordination as required

Customer & Administrative Support

Serve as a key point of contact for customers, ensuring a professional and responsive service experience
Support purchasing activities including materials, equipment rentals, subcontractors, and related service requirements
Coordinate travel, accommodations, and logistical arrangements for field staff
Manage customer-specific access, permitting, and site requirements
Maintain accurate records, reporting, and customer information databases
Support operational reporting and other administrative functions as required

Competency Requirements

The successful candidate will demonstrate strong leadership, organizational, and customer service capabilities, along with the ability to thrive in a fast-paced service environment.
Change Orientation – embraces continuous improvement, adapts effectively to changing priorities, and identifies opportunities to enhance operational efficiency
Communication – communicates clearly, professionally, and effectively with customers, technicians, vendors, and internal stakeholders, both verbally and in writing
Customer Focus – understands and responds to the needs of internal and external customers while maintaining a high standard of service delivery
Accountability – takes ownership of responsibilities, follows through on commitments, and supports a culture of reliability and performance
Teamwork & Collaboration – works cooperatively across departments and supports a positive, solutions-focused team environment
Respect for Others – values diversity, fosters inclusion, and promotes respectful workplace interactions
Organization & Time Management – effectively manages competing priorities, maintains attention to detail, and performs well under pressure
Problem Solving & Decision Making – demonstrates sound judgment and the ability to resolve operational challenges in a timely and professional manner

Education & Skill Requirements

Minimum 3-5 years of experience in service coordination, dispatch, administration, operations support, or a related field
Post-secondary education in Business Administration, Office Administration, Operations Management, or a related discipline is considered an asset
Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams
Strong organizational, administrative, and multitasking abilities with a proven capacity to manage a high volume of work activities
Excellent interpersonal and communication skills with the ability to build strong working relationships with technicians, customers, and internal stakeholders
Experience coordinating schedules, resources, work orders, and service requirements within a dynamic service environment
Knowledge of the commercial, industrial, construction, or facility services industry is considered an asset
Familiarity with dispatch, ERP, or work order management systems such as JD Edwards, Oracle, or similar platforms is considered an asset
Knowledge of the Winnipeg and surrounding service areas is beneficial for effective resource planning and technician scheduling
Previous experience supporting or mentoring team members in a lead, senior coordinator, or supervisory capacity is considered a strong asset
Demonstrated understanding of Black & McDonald values, operational processes, and customer service expectations is considered an asset

#Onsite

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More about this job

Responsibilities

The Service Coordination Supervisor oversees daily dispatch activities, work order management, and scheduling to ensure efficient service delivery. They also provide leadership and mentorship to administrative staff while maintaining strong communication with customers and technicians.

Requirements

Candidates must have 3-5 years of experience in service coordination, dispatch, or operations support. Proficiency in Microsoft Office and strong organizational skills are required, with post-secondary education in a related field considered an asset.

Skills

Service coordination
Dispatching
Work order management
Operational leadership
Scheduling
Customer service
Administrative support
Team mentoring
Process improvement
Microsoft Office Suite
Logistics coordination
Purchasing
Communication
Time management
Problem solving
Data management

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Dispatch
Work Order Management
Operations Support
Preventive Maintenance
Scheduling
Microsoft Office
Outlook
Excel
Teams
JD Edwards
Oracle
ERP
Logistics
Purchasing
Facility Services
Construction
Industrial
Commercial
Leadership
Mentoring
Customer Service
Administrative
Reporting
Resource Planning
Safety Culture
Technical Expertise
Workflow Optimization
Backlog Management
Site Requirements

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