Jobs in Canada

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NF
Produce Assistant Department Manager Full Time Day
No Frills
ON · Ontario, Canada
- Full-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
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Produce Assistant Department Manager Full Time Evening
No Frills
ON · Ontario, Canada
- Full-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
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Caissier/caissière temps partiel jour
Provigo
Mont-Royal, QC
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added just now
NF
Associate Part Time Night
No Frills
Regina, SK
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added just now
NF
Cashier Part Time Day
No Frills
Brampton, ON
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added just now
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Student, Franchise Part Time Day
No Frills
Toronto, ON
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
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TN
VP, Construction and Project Delivery
The New Industrial Corporation
Vancouver, BC
- Full-time
Added 22 mins ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Oshawa, ON
- Part-time
…provide opportunities for associates who want to grow their careers at our corporate…
Added 30 mins ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added 45 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 45 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 45 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 45 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 51 mins ago
CH
Housekeeper
Canadian Hostelling Association
Whistler, BC
- Full-time
Added 51 mins ago
Housekeeper
Canadian Hostelling Association
Calgary, AB
Added 51 mins ago
LI
Cashier Part Time Day
Loblaws Inc.
Halifax, NS
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 51 mins ago
LI
Grocery Clerk Part Time Night
Loblaws Inc.
Simcoe, ON
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 51 mins ago
JN
Produce Clerk Part Time Day Greenlight Requisition
John's NoFrills Edmonton 103 St ()
Edmonton, AB
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added 51 mins ago
JN
Frozen Clerk Part Time Evening Greenlight Requisition
John's NoFrills Edmonton 103 St ()
Edmonton, AB
- Part-time
…through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one…
Added 51 mins ago
LI
Cashier Part Time Day
Loblaws Inc.
Calgary, AB
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 59 mins ago
AM
Funeral Director Assistant
Arbor Memorial Inc.
Newmarket, ON
- $18.5 to $20 CAD / hour
- Part-time
How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on…
Added 59 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 59 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 59 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…
Added 59 mins ago
FB
Cook
Farm Boy Inc.
Toronto, ON
- $18.75 CAD / hour
- Part-time
At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that…

Blackline Safety

Client Success Manager

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 13, 2027
Experience: 3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Posting language: English
Posted: Oct 20, 2026

Original job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction, and driving long-term value from the company's offerings. This role bridges the gap between sales and support, acting as a trusted advisor to clients and a strategic partner internally.

Key Responsibilities

Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
Effectively manage account renewal negotiations including creating appropriate quotations, resulting in the completion of greater than 90% of renewals within the designated quarter
Establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
Identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
Plan and execute annual, quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution and use their ability to effectively prepare, and deliver these messages to client accounts. This includes consistently demonstrating an understanding of the audience within the client account
Demonstration of the ability to consistently apply techniques to engage, grow and handle issues related to assigned customer accounts, of different sizes/complexity, to meet corporate, team and individual performance objectives
Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
Understanding of the company's product catalog, their application within customer accounts and comfort in consistently communicating the benefits of the different features of the product
Develop customer account plans and to consistently apply project management principles, including collaboration with other Blackline teams and distribution partners, to fulfill account management tasks or other specially assigned projects
Work as an ambassador to help clients realize the full benefit of available Blackline products and services
Provide feedback to product management team on long term trends that may affect customer satisfaction or retention
Actively look for ways to improve process efficiencies and effectiveness
Other duties as assigned

About You

3-5 years of direct CSM experience, focusing on retention and upsell in SaaS environments
Post-secondary degree in business or marketing is an asset
Previous account management or sales professional experience in multi million dollar product sales and/or service renewal or retention contracts
Proficient with the full MS Office suite, including Teams, Excel and PowerPoint, and have an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application experience
Proven ability to work within a team structure, collaborate and lead a team when called upon
Proven experience managing customer relationships with strong problem solving abilities and a proactive approach to addressing client needs
Ability to analyze data and present insights to client
Availability to travel up to 15%
Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review
Comprehensive health and dental benefits*
Mental health and wellness support
Flexible work arrangements and hybrid work model for eligible positions
Paid vacation, personal and sick days*
Professional development opportunities
Education funding
A collaborative, inclusive, and mission-driven culture
Exclusive access to perks and discounts
A flexible ‘Dress for Your Day' environment
Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage client relationships and service contract renewals, negotiate renewal terms, and identify opportunities to grow accounts and improve retention. Advise customers on product value, coordinate internal and distribution partner resources, conduct business reviews, and share customer feedback to improve products and processes.

Requirements

Candidates should have 3–5 years of customer success experience focused on retention and upselling in SaaS, with account management or sales experience in large product sales or service contracts. A business or marketing post-secondary degree is an asset; candidates should also have CRM and ERP experience, strong communication and analytical skills, and be available to travel up to 15%.

Skills

Customer Retention
Upselling
Contract Renewals
Negotiation
Account Management
Business Reviews
Customer Success
Problem Solving
Data Analysis
Presentation Skills
Project Management
Cross-Functional Collaboration
Communication
Process Improvement
Microsoft Office

Benefits

Competitive Base Salary
Annual Compensation Review
Health and Dental Benefits
Mental Health and Wellness Support
Flexible Work Arrangements
Hybrid Work Model for Eligible Positions
Paid Vacation
Personal Days
Sick Days
Professional Development Opportunities
Education Funding
Perks and Discounts
Flexible Dress Code

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Client Retention
Upselling
Service Contract Renewals
Renewal Negotiations
Account Management
Enterprise Resource Planning (ERP)
Microsoft Office
Microsoft Teams
Microsoft Excel
Microsoft PowerPoint
Business Reviews
Account Planning
Project Management
Data Analysis
Customer Satisfaction
Product Catalog
Distribution Networks
Cross-Functional Collaboration
Process Improvement
Customer Feedback
Product Management
Client Communication

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Work requirements

Jobs in Canada